Mr Ho also co-leads Disney's Futures Thinking programme - planning for shows for 10 to 20 years down the road, and scanning trends in everything from technology and education to politics, to chart scenarios in which Disney could be operating.
Surprisingly, few are talking about what could be the biggest user experience story of 2014: The introduction of the Disney Magic Band.
Once activated, park Guests use the Magic Band to gain access to the park, get in priority queues for the attractions, pay for their purchases at the concession stands, and even get into their hotel room.
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