Relying On Print Yellow Pages? Most Local Customers Turn To The Web! - 0 views
-
Rob Laporte on 29 Oct 08Oct 22, 2008 at 7:13pm Eastern by Greg Sterling Relying On Print Yellow Pages? Most Local Customers Turn To The Web! Online marketers have been predicting the death of print yellow pages for years. While that will never happen, print yellow pages are no longer the primary way that people seek local information. In fact, the internet collectively - through search engines, local search sites, online yellow pages and other venues - is the top way consumers look for local information. A new study underscores this change and documents with hard numbers why local advertisers have to take the internet into account when trying to reach customers. The study The shift from print to web was captured by advertising agency TMP Directional Marketing, which commissioned comScore to perform a study in May 2007 about local search user behavior - online and off. The stated purpose was to "understand the use and value of on- and offline local search sources," including Internet yellow pages, print yellow pages and search engines. That study involved behavioral observations and survey responses from 3,000 members of comScore's US consumer panel. TMP followed up that original study with a second one this year, in July 2008. The results were released late last week. This overview compares the topline findings from the previous study and those just published. Internet now 'primary' local information source When asked about their "primary" source for location business information, here's how survey respondents answered: In the 2007 findings, print yellow pages were the single, leading source for local business information. However the internet, in the aggregate, was used as a primary tool by almost twice as many respondents. In the 2008 survey, search engines (e.g., Google) have pulled ahead of print yellow pages, while internet yellow pages (e.g., Yellowpages.com) saw growth and local search sites (e.g., Google Maps, Yahoo Local) experienced a slight usage