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The MIT Center for Civic Media works hand in hand with diverse communities to collaboratively create, design, deploy, and assess civic media tools and practices. We are inventors of new technologies that support and foster civic media and political action, we are a hub for the study of these technologies, and we coordinate community-based design processes locally in the Boston area, across the United States, and around the world.

Social Media Strategy concept known as the homeland-embassy approach

The Scottish Government's policies on its use of social media.

Blog about the use of social media in the UK's Government Digital Service.

Social media policy examples from a range of different organisations.

"In February this year, eight Junior Digital Media Producers from Bristol arts charity Knowle West Media Centre (KWMC), were set a challenge to engage their community and encourage community activism. The project was called Data Patchwork and the team's response to the brief was a fascinating exploration of innovative ways to collect and represent data. One of the outcomes was an exhibit called 'The Cardboard Living Room.' As you might glean from the name, the exhibit was a room filled with 3D cardboard furniture, but perhaps less expected is that every piece of furniture was connected to a computer which reacted to movement."

What does a Social Media Manager do in an average day.

Social media and gov predictions from Oxford Internet Institute include: 'Government will abandon surveys in favour of social media monitoring and engagement' '99% of gov.uk petitions fail to get 10,000 signatures. This is the number needed for the petition to be eligible to be debated in House of Commons...So although the internet gives us tools to help mobilise a community around an issue, it doesn't necessarily make it easy.'

Guardian webchat

"What, asks Steph Gray in his Postbureaucrat blog, holds people back from using digital tools and techniques at work? "

What to do when something goes wrong, from Steph of Helpful Technology.

Advice from Comms at Cornwall Council about good use of YouTube. Ofcom: YouTube is the UK's most popular social media site and the second largest search engine after Google.

Good stuff about how to evaluate a social meda campaign

Steph himself is a digital strategist and practitioner, helping clients to use low-cost digital tools and techniques including social media to engage their audiences, work more collaboratively and save money. He writes strategies, manages projects, builds websites and delivers training.