HMRC getting some shiznit for taking to Twitter for customer service but I think it is fantastic. Used the service myself Friday and was impressed. I could tell they were struggling with demand but did a great job.
The report, entitled " Make or Break: The UK's Digital Future", urges the incoming Government to seize the opportunity to secure the UK's place as a global digital leader by, among other things: making digital literacy a core subject at school, alongside English and Maths; viewing the internet as important as a utility, accessible to all; and putting a single 'Digital Agenda' at the heart of Government.