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In today's hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Leading brands recognize that their customers are both passionate and vocal about their products and services, and they are sharing their experiences in conversations every day. Until recently, however, social monitoring tools allowed you to listen to these conversations, but lacked the sophisticated analytics capabilities needed to derive critical business insights. Attensity enables you to go beyond mere social media monitoring to: LISTEN to social customer conversations from over 75 million online sources, including the full Twitter Firehose, Facebook, blogs, communities, forums and other sources. ANALYZE those conversations for key business insights, going beyond basic sentiment to get detailed reports on customer feedback about new products, campaigns, brands, service and support, and other business drivers. RELATE that intelligence to structured data within your existing customer systems such as CRM, ERP, BI, EFM and other systems. ACT with a Playbook that allows you to take charge of emerging issues and manage the customer experience based on your own organizational structure and business processes.

REFERENCE PEOPLE/ORGANISATION: XJ-Technologies LINKS: http://www.xjtek.com/ DESCRIPTION: AnyLogic is the only tool that supports all the most common simulation methodologies in place today: System Dynamics, Process-centric (AKA Discrete Event), and Agent Based Modeling. The unique flexibility of the modeling language enables the user to capture the complexity and heterogeneity of business, economic and social systems to any desired level of detail. AnyLogic's graphical interface, tools, and library objects allow you to quickly model diverse areas such as manufacturing and logistics, business processes, human resources, consumer and patient behavior. The object-oriented model design paradigm supported by AnyLogic provides for modular, hierarchical, and incremental construction of large models.

In a government bureaucracy, any innovation can take years to come to fruition. But that can change, says Tom Kalil, deputy director for policy for the Office of Science and Technology Policy at the White House. Kalil recently participated in a two-day conference at Wharton titled, "For the Win: Serious Gamification," which looked at the application of gaming techniques in business, education, government and other scenarios. Before the conference, Kalil spoke with Kevin Werbach, a conference organizer and a professor of legal studies and business ethics at Wharton, about why gamification has become a hot topic at the White House.

"Most companies think that if you can just get hackers, pizza, and data together in a room, magic will happen." A sobering take on hackathons by Harvard Business Review.

simulation and network analysis for social science and enterprises: a  new business field (a mini survey) 4/4

simulation and network analysis for social science and enterprises: a  new business field (a mini survey) 3/4

simulation and network analysis for social science and enterprises: a  new business field (a mini survey) 2/4

simulation and network analysis for social science and enterprises: a  new business field (a mini survey) 1/4

PUBLISHED ON: Proceedings of the 22nd International System Dynamics Conference (ISDC) YEAR: 2011ISBN: 978-1-935056-08-9AUTHOR/s: Armenia, Stefano, Yannis Charalabidis, Diego Falsini, Fenareti Lampathaki, David Osimo and Katarzyna SzkutaREFERENCE PEOPLE/ORGANISATION: Crossroads ProjectLINKS: http://crossroad.epu.ntua.gr/ DESCRIPTION: The role of Government has evolved over the last thirty years and while its role in service provision has diminished, its regulation activity is growing. The world has become increasingly interconnected, complex, and fast-evolving and the effects of individual behavior and policy choices are not predictable. The paradox is that while the amount of data available to governments has increased exponentially, yet policymakers clearly struggle to make sense of it so that during the last years, the European Commission has decided to invest heavily in research on this issue. In this paper, the authors report about their experience in the CROSSROAD Project, whose main goal was to build a roadmap in order to provide strategic directions for future research in the domain of "ICT for Governance and Policy Modelling". The roadmap, recently approved by European Commission, intends to be the basis for developing a shared vision, inspire collaborative and interdisciplinary research between academia, business, civil society and government, and provide support and orientation to policy-modeling also after the project end. In this context, the paper analyzes the Model-based Governance issue as the part of the roadmap that suggests the development of advanced tools for an efficient and effective decision-making process.

PUBLISHED ON: Proceedings of the 22nd International System Dynamics Conference (ISDC) YEAR: 2004 ISBN: 0-9745329-0-8 AUTHOR/s: Armenia, Onori et al.- REFERENCE PEOPLE/ORGANISATION: Armenia, Onori USED TOOL: POWERSIM DESCRIPTION: The implementation of specific management control/decision support systems, based on System Dynamics models, allow first for a better learning of the environmental dynamics which influence the economic behavior of the firm, and second, for a deep understanding of the results of the decisional policies which the Chemist himself, together with his collaborating staff, may choose among a plethora of strategic choices. By ignoring that "structure influences behavior", all the actions, even the ones deemed most brilliant, may have a very different result if the very nature of the environment is not clear. A system dynamics approach has helped identifying those modeling and conflict resolution policies which may help in conducting a group model building session, towards the sharing of a common mental model and the collegiality of decisions which, in the long run, may bring economic success to the Chemist's business.

The interconnectedness of the global economy makes it more vulnerable to major shocks. In the wake of the 2008 financial meltdown, global leaders are acutely aware of the threats another such crisis would pose to economic recovery, social cohesion and political stability. How can governments and business prepare for and respond to such unanticipated events?

Gaming for decisions

UserVoice creates simple online feedback, help desk and knowledge base software. Our insight and support platforms enable businesses to understand and engage with customers with ease.

The summit brings together 250 attendees to collaborate and share knowledge through panel discussions and workshops covering sustainable business models, technologies, and policy - and includes sessions on big data and collaborative brainstorming using MIT's Climate CoLab.

In this OpenIDEO challenge, the European Commission's Digital Agenda Assembly is looking for help identifying ways to improve the environment for online start-ups.

In this OpenIDEO challenge, the European Commission's Digital Agenda Assembly is looking for help identifying ways to improve the environment for online start-ups.

Founded in 2006, Radian6 was created with the idea that companies need to actively engage in Social Media Monitoring. Intelligence about online conversations is critical: companies need to know what's being said about their brand, industry, and competitors online. So we built a listening platform designed to help companies do just that. But listening is just the beginning. Businesses need to measure, analyze, and report on their social media efforts. They need to discover insights from their information. They need to engage. And they need the best tools to reach these targets. Radian6 provides the ability to do it all, and to incorporate all the areas that social media touches across the enterprise, including customer service, sales and lead generation, public relations, marketing, and more. Learn more about how we can help here.

this focusses on social media analytics

Our platform empowers you to: Go far beyond simple keyword counting. Benefit from the only patent-pending social media monitoring and analysis technology. Dig deeper than measuring positive versus negative. Tap into billions of current and past online conversations. Gain actionable insights into the market's opinion of your brand and your products. Leverage a customizable, private dashboard. Know how and why your messaging is resonating (or not resonating) with your audience. Know what opinion leaders think about specific product features. Know what your customers like (and dislike) about the competition. Gain the insights necessary to make critical business decisions.

Have you ever wanted a mobile app that ties your location to crime statistics, government environmental and health data, and weather and solar flare data to calculate the hourly probability of a zombie apocalypse?