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UserVoice creates simple online feedback, help desk and knowledge base software. Our insight and support platforms enable businesses to understand and engage with customers with ease.

YEAR: 2010 ISSN: 1996-1073 AUTHOR/s: Bassi REFERENCE PEOPLE/ORGANISATION: Millennium Institute LINKS: http://www.millennium-institute.org/ DESCRIPTION: With the adoption of the Kyoto Protocol in 1997 national leaders have startedinvestigating options for reducing carbon emissions within national borders. Despiteconfronting similar energy issues, every country that adopted the Kyoto Protocol has aunique energy strategy -being characterized by a different context, social, economicor environmental that influences the way different nations deal with climate change andother energy-related issues. Finding that currently available energy models are often toodetailed or narrowly focused to inform longer-term policy formulation and evaluation holistically, the present study proposes the utilization of an integrated cross-sectoralmedium to longer-term research and modeling approach, incorporating variousmethodologies to minimize exogenous assumptions and endogenously represent the keydrivers of the system analyzed. The framework proposed includes feedback, delays andnon-linearity and focuses on structure, scenarios and policies, requires a profoundcustomization of the model that goes beyond a new parameterization. The inclusion of social and environmental factors, in addition to economic ones, all unique to thegeographical area analyzed, allows for a wider analysis of the implication of policies byidentifying potential side effect or longer-term bottlenecks for socio-economicdevelopment and environmental preservation arising from cross-sectoral relations.

Climate Interactive is building a community that creates, shares, and uses credible models, accessible simulations, and related media in order to improve the way leaders and citizens around the world think about the climate. Our purpose is to get these sims and insights into the world as accessible products so they can be tweaked, enhanced, translated, distributed and used to power change around the world. We're building sims that are easy to use by climate analysts, communicators, and leaders of many types, and that provide immediate feedback, so users can see the results of different scenarios on atmospheric carbon levels and temperature. And we're sharing our own analysis so that leaders have access to powerful insights. In particular, the "Climate Action Initiative" which includes policy leaders such as Dr. Robert Corell is using our simulations to make change at the highest levels of governments.

Sentiment analysis based on customised, ontology-based machine-learning, delivering testable data. No pre-defined list of sites, no pre-defined off the shelf analytics tools. i-sieve is different.

In today's hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Leading brands recognize that their customers are both passionate and vocal about their products and services, and they are sharing their experiences in conversations every day. Until recently, however, social monitoring tools allowed you to listen to these conversations, but lacked the sophisticated analytics capabilities needed to derive critical business insights. Attensity enables you to go beyond mere social media monitoring to: LISTEN to social customer conversations from over 75 million online sources, including the full Twitter Firehose, Facebook, blogs, communities, forums and other sources. ANALYZE those conversations for key business insights, going beyond basic sentiment to get detailed reports on customer feedback about new products, campaigns, brands, service and support, and other business drivers. RELATE that intelligence to structured data within your existing customer systems such as CRM, ERP, BI, EFM and other systems. ACT with a Playbook that allows you to take charge of emerging issues and manage the customer experience based on your own organizational structure and business processes.

Clarabridge provides individual departments, Global 1000 enterprises and technology and service providers with an universal view of their customers through transforming of text-based verbatim into customer experience insight. Clarabridge collects all sources of customer feedback, transforms it using Natural Language Processing (NLP), categorizes the content, performs sentiment scoring and delivers customer insights enterprise-wide though a variety of interfaces.

Tool for visualizing networks, very promising,