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David McGavock

Making Science by Serendipity. A review of Robert K. Merton and Elinor Barber's The Tra... - 0 views

  • Robert K. Merton and Elinor Barber’s The Travels and Adventures of Serendipity (English-language translation 2004) is the history of a word and its related concept.
  • Barbano (1968: 65) notices that one of Merton’s constant preoccupations is with language and the definition of concepts and recognizes that the function of the latter is for him anything but ornamental.
  • Merton proposes an articulated technical language now widely used by sociologists and is perfectly aware of the strategic importance of this work.
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  • Walpole tried to illustrate the concept of serendipity with other examples, but basically failed to do it in an unequivocal way.
  • It was in the 1930s that Merton first came upon the concept-and-term of serendipity in the Oxford English Dictionary. Here, he discovered that the word had been coined by Walpole, and was based on the title of the fairy tale, The Three Princes of Serendip, the heroes of which “were always making discoveries by accidents and sagacity, of things they were not in quest of.”
  • As Rob Norton (2002) recognizes: “The first and most complete analysis of the concept of unintended consequences was done in 1936 by the American sociologist Robert K. Merton.” In this way, the combined etymological and sociological quest began that resulted in The Travels and Adventures of Serendipity.
  • it was to serve as a propedeutic to Merton’s seminal work – On the Shoulders of Giants, acronymised to OTSOG and published in 1965.
  • Merton provides interesting statistics to illustrate how quickly the word had spread since 1958. By that time, serendipity had been used in print only 135 times. But between 1958 and 2000, serendipity had appeared in the titles of 57 books. Furthermore, the word was used in newspapers 13,000 times during the 1990s and in 636,000 documents on the World Wide Web in 2001.
  • The Italian version was published in 2002, after Barber’s death. Two years later and a year after Merton’s death, we could welcome the appearance of the original English version.
  •  Now let us focus on an analysis of the content of the book and its theoretical consequences, that is, on the history of this term-and-concept and its significance to the sociology of science.
  • The first few chapters elucidate the origin of the word, beginning with the 1557 publication of The Three Princes of Serendip in Venice.
  •  In a letter to Horace Mann dated January 28, 1754, Walpole described an amazing discovery as being “of that kind which I call Serendipity.”
  • in 1833, Walpole’s correspondence with Horace Mann was published.
  • As Mario Bunge (1998: 232) remarks, “Merton, a sociologist and historian of ideas by training, is the real founding father of the sociology of knowledge as a science and a profession; his predecessors had been isolated scholars or amateurs.”
  • Serendipity was used in print for the first time by another writer forty-two years after the publication of Walpole’s letters.
  • Edward Solly had the honor
  • Solly defined serendipity as “a particular kind of natural cleverness”
  • he stressed Walpole’s implication that serendipity was a kind of innate gift or trait.
  • Walpole was also talking of serendipity as a kind of discovery.
  • The ambiguity was never overcome and serendipity still indicates both a personal attribute and an event or phenomenon
  • the word appeared in all the “big” and medium-sized English and American dictionaries between 1909 and 1934.
  • authors reveal disparities in definition
  • To avoid both the ambiguities of the meaning and the disappearance of one of the meanings, Piotr Zielonka and I (2003) decided to translate serendipity into Polish by using two different neologisms: “serendypizm” and “serendypicja” – to refer to the event and the personal attribute respectively.
  •  Even if Merton waited four decades to publish his book on serendipity, he made wide use of the concept in his theorizing.
  •  It is worth now turning our attention to the theoretical aspects of serendipity and examining the sociological and philosophical implications of this idea.
  • “Everything of importance has been said before by someone who did not discover it.”
  •  It is true that the American sociologist studies mainly institutions of science, not laboratory life and the products of science (e.g., theories). But he never said that sociologists cannot or should not study other aspects of science.
  • His attention to the concept of serendipity is the best evidence
  • Some scientists seem to have been aware of the fact that the elegance and parsimony prescribed for the presentation of the results of scientific work tend to falsify retrospectively the actual process by which the results were obtained” (Merton and Barber 2004: 159)
  • “Intuition, scriptures, chance experiences, dreams, or whatever may be the psychological source of an idea.
  • Colombus’ discovery of America, Fleming’s discovery of penicillin, Nobel’s discovery of dynamite, and other similar cases, prove that serendipity has always been present in research. Merton (1973: 164)
  • Indeed if you are clever enough to take advantage of the opportunity, you may capture a fox thanks to accidental circumstances while searching for hares.
  • This descriptive model has many important implications for the politics of science, considering that the administration and organization of scientific research have to deal with the balance between investments and performance. To recognize that a good number of scientific discoveries are made by accident and sagacity may be satisfactory for the historian of science, but it raises further problems for research administrators.
  • If this is true, it is necessary to create the environment, the social conditions for serendipity. These aspects are explored in Chapter 10 of The Travels and Adventures of Serendipity.
  • The solution appears to be a Golden Mean between total anarchy and authoritarianism. Too much planning in science is harmful.
  • Whitney supervised the evolution of the inquiry everyday but limited himself to asking: “Are you having fun today?” It was a clever way to make his presence felt, without exaggerating with pressure. The moral of the story is that you cannot plan discoveries, but you can plan work that will probably lead to discoveries:
  • If scientists are determined by social factors (language, conceptual frames, interests, etc.) to find certain and not other “answers,” why are they often surprised by their own observations? A rational and parsimonious explanation of this phenomenon is that the facts that we observe are not necessarily contained in the theories we already know. Our faculty of observation is partly independent from our conceptual apparatus. In this independence lies the secret of serendipity.
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    Robert K. Merton and Elinor Barber's The Travels and Adventures of Serendipity (English-language translation 2004) is the history of a word and its related concept. The choice of writing a book about a word may surprise those who are not acquainted with Merton's work, but certainly not those sociologists that have chosen him as a master. Searching, defining, and formulating concepts has always been Merton's main intellectual activity.
David McGavock

Users for Sale: Has Digital Illiteracy Turned Us Into Social Commodities? - 1 views

  • “The dot com boom failed because people didn’t want to buy shit online. They were just talking to each other,” said Douglas Rushkoff in a recent keynote speech at the WebVisions conference in Portland. “Content was never king. Contact was always king.”
  • We spoke to Rushkoff about the current state of web culture and his crusade to encourage programming literacy.
  • You argue that users are not the true customers of social networks like Facebook. What are the ramifications of this?
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  • We understand that the job of the person working in the Gap is to sell us clothes.“Usually, the people paying are the customers. So on Facebook, the people paying are marketers.”But we don’t apply this same very basic logic to online spaces. The easiest way to figure out who the customer is in an online space is to figure out who is paying for the thing. Usually, the people paying are the customers.
  • We are more likely to use our Facebook profile as a mirror, chalking up its deficiencies to the technology itself. We don’t consider that the ways in which Facebook screws with the way we see ourselves is its function, rather than some random artifact of social networking.
  • s this different from TV networks selling commercials against popular shows that they deliver over the airwaves for free?
  • But imagine what it would be like if you didn’t know that the evening news was funded primarily by Big Pharma. You would actually believe the stuff that they’re saying. You might even think those are the stories that matter.
  • When (if ever) are these free technologies worth trading a bit of privacy for?
  • The only thing standing between you and total surveillance is the fact that they don’t yet have the processing capability to mine their data effectively.
  • In answer to your question, engaging with people costs us privacy. It always has. I think the only way to behave is as if nothing is private. And then fight to make what you care about legal and acceptable.
  • You warn against the dangers of “selling our friends” by connecting our social graphs to various networks and apps. How does this damage our relationships, even if we’re doing it unwittingly?
  • Unwittingly, well, it’s more like when your friends keep inviting you to FarmVille or LinkedIn. When they unwittingly turn over their address book to one of these companies that’s really just in the business of swelling their subscriptions so that they can go have an IPO.
  • You advocate “programming literacy” in the online platforms we use every day. How much can the average web user be expected to understand?
  • I don’t think the average web users of this century will achieve basic programming literacy.
  • If they don’t know how to make the programs, then I’d at least want them to know what the programs they are using are for. It makes it so much more purposeful. You get much more predictable results using the right technologies for the right jobs.
  • I want people to be able to ask themselves, “What does this website want me to do? Who owns it? What is it for?”
  • You note how our traditional social contracts (e.g. I can steal anything I want, but I won’t do it out of shame, fear, etc.) break down due to the anonymity and distance of the web. How can we change this and still maintain an open online culture?
  • We have an economic operating system based in scarcity — that’s how we create markets — so we don’t have a great way yet of sharing abundant resources.
  • It’s a problem of imagination, not reality. We have imaginary boundaries.
  • rather than getting people to use the web responsibly and intelligently, it may be easier to build networks that treat the humans more responsibly and intelligently. Those of us who do build stuff, those of us who are responsible for how these technologies are deployed, we have the opportunity and obligation to build technologies that are intrinsically liberating — programs that reveal their intentions, and that submit to the intentions of their users.
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    We've finally figured out how to monetize social interaction, and Rushkoff, an award-winning author and media theorist who writes and speaks regularly on these topics, has reservations.
David McGavock

Global Voices · About - 0 views

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    Global Voices is a community of more than 300 bloggers and translators around the world who work together to bring you reports from blogs and citizen media everywhere, with emphasis on voices that are not ordinarily heard in international mainstream media. Global Voices seeks to aggregate, curate, and amplify the global conversation online - shining light on places and people other media often ignore. We work to develop tools, institutions and relationships that will help all voices, everywhere, to be heard. Millions of people are blogging, podcasting, and uploading photos, videos, and information across the globe, but unless you know where to look, it can be difficult to find respected and credible voices. Our international team of volunteer authors and part-time editors are active participants in the blogospheres they write about on Global Voices."
David McGavock

Our mission - Gapminder.org - 3 views

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    "About Gapminder Fighting the most devastating myths by building a fact-based world view that everyone understands. Gapminder is a non-profit venture - a modern "museum" on the Internet - promoting sustainable global development and achievement of the United Nations Millennium Development Goals."
David McGavock

Ads Convince Consumers of Nonexistent Experiences: Scientific American Podcast - 0 views

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    Ads Convince Consumers of Nonexistent Experiences Ads can make consumers believe they've tried products that they haven't or that don't even exist. Christopher Intagliata reports"
David McGavock

http://info.spigit.com/InnovationManagement-9Keys.html?_kk=spigit&_kt=3833b0fb-7764-470... - 0 views

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    "Connect Employees' Ideas With Management's Objectives Gain business results by encouraging social innovation Connecting employees' ideas with management's objectives is both a revolutionary opportunity and a significant challenge for organizations. Every single day, employees generate ideas for new businesses, products and process improvements. By implementing a social innovation strategy in your organization, you can automate the processes of pulling together expertise, experience, and authority of individuals to manage ideas forward into actual innovation projects, improving the quality of decision-making and accelerating the pace of innovation."
David McGavock

Help Create an Email Charter! - TEDChris: The untweetable - 2 views

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    "We all love the power of email connecting people across continents. But... we're drowning in it. Every year it gets a little worse. To the point where we can get trapped spending most of our working week simply handling the contents of our in-boxes. And in doing so, we're making the problem worse. Every reply, every cc, creates new work for our friends and colleagues. We need to figure out a better way. "
David McGavock

How To Develop Your Critical Thinking Skills - 3 views

  • Andrea Kuszewski, in an article for Scientific American, debunks the myth that intelligence is about the amount of information you know.
  • That is called crystallized intelligence, and is not nearly as important as fluid intelligence,
  • Brain training games like those on Lumonisity.com and in brain training books can help
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  • Meditation has been shown to increase cognitive thinking skills, perhaps because it enhances concentration and focus.
  • Working on a creative outlet like art or music
  • try something new.
  • Think of your brain as a muscle like any other. Just like you have to up your reps to get the same results when you workout, you have to increase the challenge level to keep your brain working out and getting stronger.
  • Social interaction, especially of the non-virtual variety, is another way to stimulate and challenge your cognitive thinking skills
  • every so often you do something the hard way. Use a map instead of a GPS when you go somewhere new, do long division with paper and pencil instead of using a calculator
  • Attend inexpensive college courses online or through iTunes U.
  • Stephen Pinker writes that if everyone could have only one ‘tool’ for improving their thinking skills, it should be practice with scientific thinking. Understanding the scientific method—how a hypothesis is developed and tested—can help you think critically about everything you read and see, making you a more informed customer and a better critical thinker.
  • as you read and take in new information, you create a web of knowledge that can make it easier to remember new information and apply it to creative problem solving.
  • Stress can inhibit cognitive function, so relaxation techniques such as massage or meditation can help you reach your full potential of intelligence.
  • Caffeine boosts mental performance, but studies show that it works best when it is taken in smaller doses over a longer period of time.
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    No matter why you want to do it, there are simple and effective methods you can use to increase your cognitive thinking skills in useful and lasting ways.
David McGavock

Critical Thinking Podcasts - 8 views

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    "These inventive presentations promise to strengthen our human abilities. And, perhaps, to rationally evolve our shared human culture and teach us to wisely manage our world."
David McGavock

How to Disagree - StumbleUpon - 7 views

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    How to Disagree The web is turning writing into a conversation. Twenty years ago, writers wrote and readers read. The web lets readers respond, and increasingly they do-in comment threads, on forums, and in their own blog posts. Many who respond to something disagree with it. That's to be expected. Agreeing tends to motivate people less than disagreeing. And when you agree there's less to say. You could expand on something the author said, but he has probably already explored the most interesting implications. When you disagree you're entering territory he may not have explored. The result is there's a lot more disagreeing going on, especially measured by the word. That doesn't mean people are getting angrier. The structural change in the way we communicate is enough to account for it. But though it's not anger that's driving the increase in disagreement, there's a danger that the increase in disagreement will make people angrier. Particularly online, where it's easy to say things you'd never say face to face.
David McGavock

Wanna Solve Impossible Problems? Find Ways to Fail Quicker | Co.Design - 2 views

  • a British industry magnate by the name of Henry Kremer wondered: Could an airplane fly powered only by the pilot's body? Like Da Vinci, Kremer believed it was possible and decided to try to turn his dream into reality. He offered the staggering sum of £50,000 for the first person to build a human-powered plane that could fly a figure eight around two markers set a half-mile apart.
  • A decade went by. Dozens of teams tried and failed to build an airplane that could meet the requirements. It looked impossible.
  • MacCready’s insight was that everyone who was working on solving human-powered flight would spend upwards of a year building an airplane on conjecture and theory without a base of knowledge based on empirical tests. Triumphantly, they would complete their plane and wheel it out for a test flight. Minutes later, a year's worth of work would smash into the ground.
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  • The problem was the problem. MacCready realized that what needed to be solved was not, in fact, human-powered flight. That was a red herring. The problem was the process itself.
  • He came up with a new problem that he set out to solve: How can you build a plane that could be rebuilt in hours, not months? And he did.
  • MacCready’s Gossamer Condor flew 2,172 meters to win the prize. A little more than a year after that, the Gossamer Albatross flew across the English Channel.
  • So what's the lesson? When you are solving a difficult problem, re-frame the problem so that your solution helps you learn faster. Find a faster way to fail, recover, and try again. If the problem you are trying to solve involves creating a magnum opus, you are solving the wrong problem.
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    "Wanna Solve Impossible Problems? Find Ways to Fail Quicker A case study in how an intractable problem -- creating a human-powered airplane -- was solved by reframing the problem. " So what's the lesson? When you are solving a difficult problem, re-frame the problem so that your solution helps you learn faster. Find a faster way to fail, recover, and try again. If the problem you are trying to solve involves creating a magnum opus, you are solving the wrong problem.
David McGavock

How to hack RSS to Reduce Information Overload - 3 views

  • There is more information available in the world than any one person could hope to consume
  • but most of that information is uninteresting, out of date, inaccurate, or not relevant for you.
  • There is more information available in the world than any one person could hope to consume
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  • There is more information available in the world than any one person could hope to consume
  • There is more information available in the world than any one person could hope to consume
  • The key to reducing information overload is to more efficiently find the data you want among the information that you don’t care about.
  • at about the blogs where one in five or one in 10 posts are relevant for you?
  • the real magic is in filtering.
  • My favorite filtering tool is Yahoo Pipes
  • which lets me filter an RSS feed using various criteria: URL, author, date, content and more. 
  • and my some blogs filtered for just the best posts using PostRank.
  • The best thing about PostRank is that you can get an RSS feed of just the best posts from a particular publisher, and that feed then includes the PostRank score,
  • you can do even more hacking on the PostRank RSS feed using Yahoo Pipes.
  • Another technique that helps me to consume information more efficiently is to modify the format of many of my RSS feeds
  • By bringing more details into the title, I can avoid spending time clicking to get more information.
  • The final trick is to use Web APIs to gather additional data
  • isten to the audio from my session
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    There is more information available in the world than any one person could hope to consume (hundreds of exabytes of data), but most of that information is uninteresting, out of date, inaccurate, or not relevant for you. The key to reducing information overload is to more efficiently find the data you want among the information that you don't care about.
David McGavock

John Seely Brown & Cognitive Apprenticeship - 1 views

  • Brown's work on cognitive apprenticeship evolved from the work of Lave on situated learning.
  • Learners enter a culture of practice. Acquisition, development and application of cognitive tools in a learning domain is based on activity in learning and knowledge. Enculturation (social interaction) and context (learning environment) are powerful components of learning in this model.
  • In traditional classroom approaches, the teacher's thinking processes are usually invisible and operate outside of conscious awareness, even for the teacher. The goal of cognitive apprenticeship is to make the thinking processes of a learning activity visible to both the students and the teacher.
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  • The legitimacy of prior learning and knowledge of new students is respected, and is drawn upon as scaffolding in tasks which initially seem unfamiliar or difficult to learners.
  • Cognitive apprenticeship can be especially effective when teaching complex, cognitive skills such as reading comprehension, essay writing, and mathematical problem solving.
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    Theories of Learning in Educational Psychology John Seely Brown: Cognitive Apprenticeship
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    An approach to teaching that leads with active questioning.
David McGavock

Digital Introspection and the Importance of Self-Knowledge - James Fallows - Technology... - 4 views

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    Digital Introspection and the Importance of Self-Knowledge MAR 18 2011, 11:00 AM ET By Shelley Hayduk As the world changes, for better or worse, we continue to assimilate new experiences and ideas that define who we are. With the advent of new social networking tools, we can join the web of digitized relationships to connect with people and share these views. But in addition to connecting outward we also need to turn inward to reflect on our ideas and the relationships that we hold implicitly in our own minds. The connections we make in our head are unique to every individual. It's a fascinating journey to try and understand what they are. So how do we examine ourselves -- our thoughts and experiences? One method is introspection, and it's going digital. SELF-ANALYSIS THROUGH LANGUAGE Language and writing are key vehicles for introspection. Many people keep diaries of their thoughts and experiences to get to know themselves. Some people even write autobiographies. In fact, a key premise of psychotherapy (in the Freudian sense) is to become explicitly conscious of your feelings and subconscious beliefs by talking through them, i.e capturing your understanding in language. In expressing underlying forces of your life through words you can identify relevant psychological angst and formulate a better way to live. In each case, we capture our feelings and implicit views with words, articulating their meaning through language. Now technology gives us the ability to take this a step further, but before we get to that, a word about mental models. YOUR MENTAL MODEL We are the aggregation of how all our thoughts, feelings and experiences connect. This gestalt forms a perspective of the world as we see it. It's kind of like a miniature version of the world in our heads -- a "mental model" if you will. We use our mental models to store, analyze and decide everything. When we make a decision we check our mental models and use them to try to predict what will happen in the
David McGavock

Why Technology Innovation Needs Critical Thinking | HASTAC - 2 views

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    "I kept hearing this "critical thinking" over and over, so I asked one of the young artists, "What do you mean by 'critical thinking'?" She didn't even pause, "It means being able to see where I am standing and also where you are. It means having enough knowledge and research and discipline not to over-react if you disagree with me or if you dislike me or disrespect me but to pause, and think about who you are, and then help bridge the gap between us." "
David McGavock

Western News - Study calls critical thinking into question - 0 views

  • whether student apathy is to blame or if the study reflects a fundamental failing in the post-secondary education system.
    • David McGavock
       
      Perinnial question. Is it the students "fault" or the "institution"?
  • Doerksen
  • “opportunities are there for students who are willing to learn and develop academically. The environment is very rich on university campuses.”
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  • Mark Blagrave
  • students have the right level of motivation
  • places more responsibility on educators to encourage comprehensive learning in the university community.
  • “It’s up to us to make sure we spark that intellectual curiosity and are able to meet today’s students on today’s terms.” 
  • “We’ve gone a long while knowing that (critical thinking) is part of what we teach, but we’re not necessarily articulating or reminding students that it’s happening.” 
  • define critical and creative skills and look at the tools that we have to encourage them, as well as the constraints we face.”
  • When asked if he thought Arum’s study would have similar results if conducted in Canada, Doerksen says he would be extremely surprised. “If a student wants to learn, there is an appropriate environment for that here.”
    • David McGavock
       
      Go to Canada?
  • 45 per cent of students made no significant improvement in critical thinking, reasoning or writing skills during the first two years, and 36 per cent showed no improvement after four years of schooling.
David McGavock

On The Media: About Us - 1 views

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    "On the Media explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. For one hour a week, the show tries to lift the veil from the process of "making media," especially news media, because it's through that lens that we literally see the world and the world sees us."
David McGavock

The New Toolkit | the human network - 3 views

  • Everyone is directly connected, as in the tribe, but in unknowably vast numbers, as in the city.
  • there are roughly 5.4 billion directly addressable individuals on the planet, individuals who can be reached with the correct series of numbers.
  • 5,400,000,000 / 6,900,000,000 or 0.7826
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  • deeper into the 21st century, this figure will approach 1.0:
  • This type of connectivity is not simply unprecedented, nor just a unique feature in human history, this is the kind of qualitative change that leads to a fundamental reorganization in human culture. 
  • can be termed hyperconnectivity, because it represents the absolute amplification of all the pre-extant characteristics in human communication, extending them to ubiquity and speed-of-light instantaneity.
  • II: Hyperdistribution What happens after we are all connected?
  • Language is a distribution medium, a mechanism to replicate the experience of one person throughout a community.
  • any culture which develops effective new mechanisms for knowledge sharing will have greater selection fitness than others that do not, forcing those relatively less fit cultures to either adopt the innovation, in order to preserve themselves, or find themselves pushed to the extreme margins of human existence.
  • Where humans are hyperconnected via mobile, a recapitulation of primate ‘grooming behaviors’ appears almost immediately. 
  • The human instinct is to share that which piques our interest with those to whom we are connected, to reinforce our relations, and to increase our credibility within our networks of relations, both recapitulations of the dual nature of the original human behaviors of sharing.
  • III: Hyperintelligence
  • Those who possess knowledge also hold power.  The desire to conserve that power led the guilds to become increasingly zealous in the defense of their knowledge domains, their ‘secrets of the craft’.
  • The advent of Gutenberg’s moveable-type printing press made it effectively impossible to keep secrets in perpetuity.
  • he professions of medicine, law, engineering, architecture, etc., emerged from this transition from the guilds into modernity.  These professional associations exist for one reason: they assign place, either within the boundaries of the organization, or outside of it.  An unlicensed doctor, a lawyer who has not ‘passed the bar’, an uncredentialed architect all represent modern instances of violations of ritual structures that have been with us for at least fifty thousand years.
  • Hyperconnectivity does not acknowledge the presence of these ritual structures;
  • There is neither inside nor outside.  The entire space of human connection collapses to a point, as everyone connects directly to everyone else, without mediation.
  • Both Kenyan farmers and Kerala fishermen9 quickly became irrevocable devotees of the mobile handset that provided them accurate and timely information about competing market prices for their goods.
  • Once hyperdistribution acquires a focal point, and becomes synonymous with a knowledge domain, it crosses over into hyperintelligence: the dedicated, hyperconnected hyperdistribution of domain-specific knowledge.
  • IV: Hyperempowerment A group of hyperconnected individuals choosing to hyperdistribute their knowledge around an identified domain can engender hyperintelligence. 
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    The Age of Connection now takes its place alongside these earlier epochs in humanity's story. We are being retribalized, in the midst of rising urbanization. The dynamic individuality of the city confronts the static conformity of the tribe. This basic tension forms the fuel of 21st century culture, and will continue to generate both heat and light for at least the next generation. Human behavior, human beliefs and human relations are all reorganizing themselves around connectivity. It is here, therefore, that we must begin our analysis of the toolkit.
David McGavock

In a cutthroat world, some Web giants thrive by cooperating - page 3 - 3 views

  • employees at Facebook, Google and Twitter work in semiautonomous teams, usually made up of experts from each department: design, programming, marketing, etc.
  • How are conflicts resolved?
  • Zuckerberg engages in the conversation and offers his perspective.
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  • "Twitter's growing really quickly, and something that allowed us to do so much with so few people early on was this culture of trust, where you knew people around you were smart and had the best of intentions," Mark Trammell,
  • "TeamTeam," a forum for employees to gather around common interests.
  • Trammell spends roughly 10 percent of his time helping his colleagues build personal relationships around "things that people are passionate about."
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