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David McGavock

Users for Sale: Has Digital Illiteracy Turned Us Into Social Commodities? - 1 views

  • “The dot com boom failed because people didn’t want to buy shit online. They were just talking to each other,” said Douglas Rushkoff in a recent keynote speech at the WebVisions conference in Portland. “Content was never king. Contact was always king.”
  • We spoke to Rushkoff about the current state of web culture and his crusade to encourage programming literacy.
  • You argue that users are not the true customers of social networks like Facebook. What are the ramifications of this?
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  • We understand that the job of the person working in the Gap is to sell us clothes.“Usually, the people paying are the customers. So on Facebook, the people paying are marketers.”But we don’t apply this same very basic logic to online spaces. The easiest way to figure out who the customer is in an online space is to figure out who is paying for the thing. Usually, the people paying are the customers.
  • We are more likely to use our Facebook profile as a mirror, chalking up its deficiencies to the technology itself. We don’t consider that the ways in which Facebook screws with the way we see ourselves is its function, rather than some random artifact of social networking.
  • s this different from TV networks selling commercials against popular shows that they deliver over the airwaves for free?
  • But imagine what it would be like if you didn’t know that the evening news was funded primarily by Big Pharma. You would actually believe the stuff that they’re saying. You might even think those are the stories that matter.
  • When (if ever) are these free technologies worth trading a bit of privacy for?
  • The only thing standing between you and total surveillance is the fact that they don’t yet have the processing capability to mine their data effectively.
  • In answer to your question, engaging with people costs us privacy. It always has. I think the only way to behave is as if nothing is private. And then fight to make what you care about legal and acceptable.
  • You warn against the dangers of “selling our friends” by connecting our social graphs to various networks and apps. How does this damage our relationships, even if we’re doing it unwittingly?
  • Unwittingly, well, it’s more like when your friends keep inviting you to FarmVille or LinkedIn. When they unwittingly turn over their address book to one of these companies that’s really just in the business of swelling their subscriptions so that they can go have an IPO.
  • You advocate “programming literacy” in the online platforms we use every day. How much can the average web user be expected to understand?
  • I don’t think the average web users of this century will achieve basic programming literacy.
  • If they don’t know how to make the programs, then I’d at least want them to know what the programs they are using are for. It makes it so much more purposeful. You get much more predictable results using the right technologies for the right jobs.
  • I want people to be able to ask themselves, “What does this website want me to do? Who owns it? What is it for?”
  • You note how our traditional social contracts (e.g. I can steal anything I want, but I won’t do it out of shame, fear, etc.) break down due to the anonymity and distance of the web. How can we change this and still maintain an open online culture?
  • We have an economic operating system based in scarcity — that’s how we create markets — so we don’t have a great way yet of sharing abundant resources.
  • It’s a problem of imagination, not reality. We have imaginary boundaries.
  • rather than getting people to use the web responsibly and intelligently, it may be easier to build networks that treat the humans more responsibly and intelligently. Those of us who do build stuff, those of us who are responsible for how these technologies are deployed, we have the opportunity and obligation to build technologies that are intrinsically liberating — programs that reveal their intentions, and that submit to the intentions of their users.
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    We've finally figured out how to monetize social interaction, and Rushkoff, an award-winning author and media theorist who writes and speaks regularly on these topics, has reservations.
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