A New Stress on Communication Skills - NYTimes.com - 0 views
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''Most important, I tell people to try to not be so intent on scoring their own points that they miss the gist of what someone else is saying to them,'' Ms. Conrad said. ''Too much conversation is really confrontation. In business, you've got to keep your emotions out of the discussion if you want to hear things right.''
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nathan100930819 on 06 Apr 16Important point--it's so easy to get lost in what you think is right
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'Speaking, you have the opportunity to bring the force of your personality into play.'' she said. ''Some of the things I teach people is how to use eye contact and body language effectively to emphasize a point and how to modulate their voices to keep out patronizing, petulant or aggressive tones that turn off an audience.''
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I teach managers how to use humor to their advantage in dealing with employees.''
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An interesting approach, though a person should be careful when dealing with people from a different cultural background as they might not 'get' the humour.
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