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nathan100930819

Effective Cross-Culture Communication - from MindTools.com - 1 views

www.mindtools.com/...oss-Cultural-communication.htm

Cross-Culture

shared by nathan100930819 on 06 Apr 16 - No Cached
sophsheps liked it
  • we must all learn how to better communicate with individuals and groups whose first language, or language of choice, does not match our own
  • This requires the ability to see that a person's own behaviors and reactions are oftentimes culturally driven and that while they may not match our own, they are culturally appropriate.
  • Consider any special needs the individuals on your team may have. For instance, they may observe different holidays, or even have different hours of operation. Be mindful of time zone differences and work to keep everyone involved aware and respectful of such differences
  • ...6 more annotations...
  • Generally speaking, patience, courtesy and a bit of curiosity go a long way
  • And, if you are unsure of any differences that may exist, simply ask team members
  • cultivate and demand mutual acceptance and understanding
  • When you communicate cross-culturally, make particular efforts to keeping your communication clear, simple and unambiguous
  • avoid humor until you know that the person you're communicating with "gets it"
  • Humor is notoriously culture-specific: Many things that pass for humor in one culture can be seen as grossly offensive in another
  • nathan100930819 on 06 Apr 16
     
    A web page that looks at Cross-cultural communication. 
  • sophsheps on 09 Apr 16
     
    I like how the article puts forward the idea of developing your own awareness of individual cultures, I think this is really important in all aspects of our lives.
nathan100930819

A New Stress on Communication Skills - NYTimes.com - 0 views

www.nytimes.com/...s-on-communication-skills.html

humour stress communication skills nytimes nytimes com Cross-Culture strategies

shared by nathan100930819 on 06 Apr 16 - No Cached
  • ''Most important, I tell people to try to not be so intent on scoring their own points that they miss the gist of what someone else is saying to them,'' Ms. Conrad said. ''Too much conversation is really confrontation. In business, you've got to keep your emotions out of the discussion if you want to hear things right.''
    • nathan100930819
      nathan100930819 on 06 Apr 16
       
      Important point--it's so easy to get lost in what you think is right
  • 'Speaking, you have the opportunity to bring the force of your personality into play.'' she said. ''Some of the things I teach people is how to use eye contact and body language effectively to emphasize a point and how to modulate their voices to keep out patronizing, petulant or aggressive tones that turn off an audience.''
  • I teach managers how to use humor to their advantage in dealing with employees.''
    • nathan100930819
      nathan100930819 on 06 Apr 16
       
      An interesting approach, though a person should be careful when dealing with people from a different cultural background as they might not 'get' the humour.
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