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Emenac Incorporated

Why Have a Virtual Receptionist? - 0 views

blog.emenac.com/hy-have-a-virtual-receptionist

call center BPO Outsourcing receptionist Live chat services offshore Business outsource Virtual assistant Answering IVR system Technical support

shared by Emenac Incorporated on 20 Nov 12 - No Cached
  • Emenac Incorporated on 20 Nov 12
     
    Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.
Felipp Crawly

Thank You OPS - 1 views

I would like to thank Onward Process Solutions for providing me with a highly dedicated Virtual Sales Assistant who is friendly and highly skilled. Hence, I do not have to micromanage Anna because...

started by Felipp Crawly on 03 Jan 13 no follow-up yet
Felipp Crawly

Thank You Onward Process! - 1 views

started by Felipp Crawly on 28 Jan 13 no follow-up yet
Abbygail Lopez

A Pool of Photography Job Opportunities - 1 views

started by Abbygail Lopez on 27 Jan 13 no follow-up yet
Edgar Anderson

Successfully Losing Weight - 1 views

Losing weight used to be very difficult for me. In fact, I have already tried a lot of programmes that claimed to be effective, but nothing really worked for me. I was about to lose hope when my fr...

started by Edgar Anderson on 25 Jan 13 no follow-up yet
Gary Patton

Economic growth with endogenous corruption: an empirical study - 0 views

74.6.238.254/...srpcache

politics ethics third world corruption growth study

shared by Gary Patton on 03 Dec 11 - No Cached
  • Economic growth with endogenous corruption: an empirical study
  • Gary Patton on 03 Dec 11
     
    An article, "Economic growth with endogenous corruption: an empirical study" by "Mushfiq Swaleheen"of Florida Gulf Coast University
  • Gary Patton on 03 Dec 11
     
    An argument that a measure of corruption can assist some Third World countries to get ahead! gfp
Gary Patton

The Art of Asking Questions - Ron Ashkenas - Harvard Business Review - 0 views

blogs.hbr.org/...e-art-of-asking-questions.html

business questions coaching tips life-skills

shared by Gary Patton on 28 Nov 11 - No Cached
  • But asking questions effectively is a major underlying part of a manager's job
    • Gary Patton
      Gary Patton on 28 Nov 11
       
      I'd argue effective questioning is everyone's job and a major life ...not just business... skill! It "blows my mind" that theis powerful relationship communication skill is not taught at school. But then, some argue, that John Dewey, one of the Founders of the Humanist Society and principal author of the "Humanist Manifesto"
  • three areas where improved "questioning" can strengthen managerial effectiveness
  • Good managers therefore are always asking themselves and others about what they could do better or differently.
    • Gary Patton
      Gary Patton on 28 Nov 11
       
      Both getting and giving good feedback is another major life-skill challenge for many of us. Ask me for my S-M-A-R-TBriefing™ on each of these life-skills because ... "All feedback you get or, better, can encourage, is helpful and able to assist you irrespective of it being complimentary, contrarian or contentious!"~ gfp '42™
  • ...4 more annotations...
  • Many managers don't know how to probe the thought process of their subordinates, colleagues, and bosses — and instead make assumptions about the basis of their actions. And when those assumptions are wrong, all sorts of dysfunctional patterns can be created.
  • probing needs to be in the spirit of accelerating progress, illuminating unconscious assumptions and solving problems
  • many of the best managers I've seen have an uncanny ability to engage in Socratic dialogue that helps people reach their own conclusions about what can be done to improve a plan or project, which of course leads to much more ownership and learning.
  • Asking these questions in a way that does not trigger defensiveness and that is seen as constructive is an important skill for managers.
  • Gary Patton on 28 Nov 11
     
    Few of us are effective questioners. And being good at the skill of asking questions effectively is not just a major underlying part of a manager's job as is the focus in this excellent article. I'd argue effective questioning is everyone's job and a major life ...not just business... skill! A major life challenge of many of us is that we don't know how to probe the thought process of our bosses, colleagues, friends, neighbours ...and especially our partners and other relatives. Instead we make ill-informed and unwise assumptions about the basis of their actions and behaviours. And when those assumptions are wrong ...as they usually are..., all sorts of dysfunctional patterns can result. gfp (2011-11-23)
  • Gary Patton on 28 Nov 11
     
    Discover in this article why what you weren't taught in school can be a major draw-back in your career and life!
Felipp Crawly

Amazing Customer Service - 1 views

I would like to thank Onward Process Solutions for greatly helping me with my need for assistance in a customer service outsourcing project. They provided me with 24/7 phone/ email answering servi...

started by Felipp Crawly on 28 Sep 12 no follow-up yet
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