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In Windows 7 (currently in beta), Problem Steps Recorder is a new feature that will record each and every step a user takes and document the entire operation in both screen captures and step-by-step details. It will save the resulting capture in a ZIP file allowing the user to easily send it by e-mail or file share to a support professional. In this article, MVP Daniel Petri will walk you through using this cool tool.

The handout from this morning's session with Troup

"This is a simple, elegant writing site for a collaborative writing. Users don't writing in real-time like so other sites, but exchange versions which clearly show the changes made. The other users can accept or decline the changes. It is useful for groups to draft their writing and for teachers correcting pupils work. Each version is archived in case the team changes their mind about the accepted changes."

"A superb resource which lets users search for descriptions by keywords which have been submitted by other users. Wonderful for creative story writing."

"In the first of a series of 5 webinars, Martin Burrett (@ICTMagic) showcased innovative ways that school leaders and teachers can eliminate the bulk of e-mails out of their school lives. Using online, collaborative communication tools, teachers and school leaders can easily send messages to each other, with fantastic tools that allow users to 'turn off notifications', or turning on 'snooze mode'. Such features help in that messages only arrive when the user specifies, therefore eliminating the need to deal with e-mails when they arrive at a time when individuals should be resting."

The United Nations helped launch a smartphone app Tuesday that allows users to "walk a mile in a refugee's shoes" by simulating the daily struggles of a fictional Rohingya Muslim who was forced to flee her home.

Adobe Photoshop is most popular software between web designers, graphic designers, and image editors. It is user-friendly software, easy to use and offers tons of restricted and outstanding tools t…

A grand jury is expected to review the case and determine if criminal charges should be brought against the subway rider who applied the deadly choke-hold. The person who choked Neely is identified as Daniel Penny, a 24-year-old Marine veteran who was questioned by the police and later released. Jordan Neely had a history of violent and erratic behavior due to untreated mental illness. In fact, according to a Reddit user who shared the incident, the day before his tragic death, Jordan Neely was involved in another distressing incident on the subway. The user claimed that Neely almost pushed someone onto the tracks at the Broadway-Lafayette station in Lower Manhattan on Sunday night.

This is a MUST TRY site. It's not often that I'm amazed be an educational resource, but I am with this one. Pora Ora is a stunning educational virtual world for Primary school aged students. Play truely fun educational games which practise skills in English, maths and many other subjects. The graphics and useably is superb. Online safety is at the heart of this site. The parential admin account can set the student's account to free chat with everyone to completely locked down where they have the world to themselves and everything in between. The site has a language filter and users can report any incidents of trouble. Also, the first task requires the user to complete an online safety task. The site is free with a few premium features coming out later. You have got to try this one! http://ictmagic.wikispaces.com/ICT+%26+Web+Tools

Remove Google Bad Reviews Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review o

How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review on Google is permanent. It's not like when you leave a review for someone else and it disappears after three days. Once you submit a complaint, there's no way to Remove it or change the rating for good. If your review happens to be about an accident or injury caused by another person (and not yourself), then you may be able to get Google to remove that portion of your original post from its database after some time has passed-but only if they verify that what happened was actually an accident or injury and not just something silly like "I spilled my drink." Remove Google Bad Reviews Google Bad Reviews If someone writes fake

Remove Google Bad Reviews Introduction As a small business owner, you probably want to make sure everyone is happy with your business. But what if someone posts a negative review on Google? Do you have any control over whether or not it stays up? And even if you could remove a bad review from Google, how would that be possible? If a customer post a negative comment about one of your products or services on Google, then how do you respond? Is there anything that can be done about this problem? In this article we'll discuss everything about deleting bad reviews from google play store and other platforms like Facebook, Yelp and Yelp! How do you respond to a negative comment? When you receive a negative comment, it's easy to get defensive and react with a harsh reply. But this only makes the issue worse. Instead of responding with a stern "no," try responding with something positive: "Thanks for your feedback! I'll take it under consideration." Or: "Thanks for your feedback-I'm happy to discuss if there's anything else I can do." You might even try an apology: "I'm sorry that this didn't turn out as we'd hoped." Remove Google Bad Reviews These responses are much more likely to create goodwill than being sarcastic or dismissive (which won't win any friends). How do you Remove a bad review on Google? You can't Remove a bad review on Google. You can remove a bad review from Google with three different methods: Contacting the reviewer, who may be willing to remove the review if you ask them politely enough (this is not recommended). Contacting Google directly and asking them to take down your listing (this is also not recommended). Contacting the site owner, who may be willing to remove your listing if they want it gone but aren't able to do so directly through their own system (you could also try contacting them via Twitter or Facebook). Remove Google Bad Reviews How long does it take for a bad review to go away? A bad review o

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Google Apps for Education European User Group Meeting, June 15th 2012

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