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There are three meaningful ways to develop empathy for others. One way is through interviewing, where you have conversations with your end users.

Another way to develop empathy is through observation;

A third way to develop empathy is by immersing yourself in other people’s’ experiences.

The scientific method, the writing process and design thinking all require that you are intentional about what you do and why you do it.

Design thinking creates this cycle of learning, where by immersing yourself into other people’s experiences, you learn to uncover more about yourself.

Observing, interviewing and immersing are only the first steps in the empathy work. The rest of the work includes interpreting what you see, hear, and experience, and making some leaps about what it all means.

One example is a strategy called “why laddering”, where you ask the question “why” several times in a row.

Once designers get to this important emotional information, they can start designing solutions to replicate these emotions.

Designing for others is an act of kindness and fidelity;

Then Project Aristotle began looking at group norms – the culture of unwritten rules that guide people when they collaborate – and hit pay dirt. It turned out that two group norms were shared by virtually all of Google’s most effective teams: -   Equal air time – In teams that got the best results, members participated roughly the same amount during meetings. “As long as everyone got a chance to talk, the team did well,” said Google researcher Anita Woolley. “But if only one person or a small group spoke all the time, the collective intelligence declined.” -   Interpersonal sensitivity – Effective team members had the ability to intuit how colleagues felt by their tone of voice, facial expressions, and other nonverbal cues. The members of less-effective teams were less tuned in to their teammates’ feelings.

The behaviors that create psychological safety – conversational turn-taking and empathy – are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.”

In the best teams, members listen to one another and show sensitivity to feelings and needs.”

He believes there are two “ubiquitous features of conventional school environments” that trigger and reinforce the psychological factors noted above, augment the disadvantages with which minority students enter school, and feed the peer pressures to disengage from schooling – all of which creates a self-reinforcing downward spiral of achievement. The two features are: -   Students being given work that is too difficult for their current academic level; -   Students getting low grades on their work rather than frequent, individualized, objective feedback.

“The hypothesis,” say Yeh, “is that the conventional school system is inadvertently structured in a way that fosters disengagement, thereby reducing effort, which depresses achievement and grades, causing demoralization, which further reduces engagement and achievement.” The process kicks in around third grade, when struggling students begin to view themselves as intellectually inferior because their grades are lower than their classmates’, contributing to decreased self-efficacy and increasing passivity; it accelerates in middle school, at which point low grades strongly correlate with eventually dropping out.

What is to be done? Yeh’s theory is that by flipping the two pernicious factors, schools can turn the downward spiral into a virtuous upward cycle of achievement. That involves: -   Adjusting task difficulty for low-performing students to an appropriate level of challenge so that if they apply effective effort, they will be successful. -   Rapid performance feedback with respect to a standard, not other students.

He cites positive research on two programs using this approach – Reading Assessment and Math Assessment – and reports on a systematic study comparing different interventions aimed at closing the achievement gap – charter schools, voucher programs, an additional year of school, various high-quality pre-school programs, full-day kindergarten, class size reduction, value-added assessment, summer school, teacher salary incentives, teacher experience, teacher PD, longer school day, computer instruction, tutoring, and school reform. Rapid assessment is dramatically more successful at raising student achievement than any of the others.

by far the most powerful and cost-effective intervention is to adjust task difficulty and provide students with prompt, objective feedback on their efforts.

“When students engage in project-based learning over the course of their time in school,” says John Larmer (Buck Institute for Education) in this article in Educational Leadership, “there’s an accumulating effect. They feel empowered. They see that they can make a difference.” In addition, they’re more likely to acquire the skills, knowledge, and dispositions needed for college and career success.

the key elements of project-based learning, carefully planned and skillfully managed by the teacher:

A challenging problem or question

Sustained inquiry

Student voice and choice

Authenticity

Reflection

Critique and revision

Public product

four ways that project-based learning can go off the rails and not fulfill its potential: -   Mistake #1: Using materials that aren’t truly project-based; beware of PBL-lite! -   Mistake #2: Providing inadequate training and support for teachers; one-shot workshops are not enough. -   Mistake #3: Over-using projects in the curriculum; basic skills can still be taught in a more conventional format. -   Mistake #4: Implementing project-based learning on an ad hoc basis; to get the long-term effect, students need to engage in high-quality projects on a regular basis through their school years.

AltSchools encourage students to dive into topics they’re passionate about, with teachers tracking everything they do using classroom video cameras and elaborate K-8 databases. The schools make a point of shaping diverse student bodies by giving scholarships to students whose parents can’t afford the $30,000-a-year tuition.

We are raising a generation that will have the sum of human knowledge at their fingertips, for every minute of their life, so clearly education needs to change to accommodate that.”

“Basically, what we have told teachers is we have hired you for your creative teacher brains, and anytime you are doing something that doesn’t require your creative teacher brain that a computer could be doing as well as or better than you, then a computer should do it.”

To a computer measuring keystrokes, a student zoning out because he’s bored is indistinguishable from one who is moved by her book to imagine a world of her own.”

“People are very focused on the algorithm. But equally important is the quality of the materials” – the clarity of the math questions and the worthiness of the readings being presented on students’ computer screens. Willingham also notes that teachers in high-tech classrooms often have to prepare two lesson plans – one that uses the technology and one for when the technology breaks down.

Hire capable, well-matched teachers. Detailed advertisements and postings are important to giving candidates a clear idea of each position, says Clement. She also recommends longer interviews with more candidates, enlisting experienced teachers to take part in interviews, and gathering information on candidates from multiple sources.

Provide continuous professional development. This should include induction that eases new teachers into the demands of the full job – orientation before classes begin, well-matched mentors through the first five years, and ongoing PD specific to rookies’ needs.

Use colleagues to provide feedback. Traditional “gotcha” teacher evaluation has rarely been helpful in supporting new teachers, says Clement. Trained mentors can provide non-evaluative feedback that really makes a difference, perhaps with a firewall between their observations and the formal evaluation process. Of course it’s important that incoming teachers know the district’s criteria for effective teaching and are familiar with how administrators will assess their work.

Understand millennials. “This generation of teachers wants to network and have input,” says Clement. Most have a strong preference for electronic interaction, and administrators and colleagues should meet young teachers where they are tech-wise and provide strong online resources.

• Provide leadership opportunities. “While many new teachers are just surviving, others actively seek an avenue to truly make a difference,” says Clement. To find fulfillment in teaching and stay in the profession, they need to get involved in meaningful roles outside their classrooms. Some possibilities: speaking at induction ceremonies and serving on a welcome committee for the newest hires; leading book study groups; taking part in social service organizations on campus; and serving on curriculum committees

students who read about scientists’ struggles, whether intellectual or personal, got better grades in science after reading the texts. The positive effect was most pronounced among students whose science grades were low before the experiment.

Another finding: both before and after reading the texts, students who had a “growth” mindset (effort, not innate talent, determines success) tended to do better in science classes than students with a “fixed” mindset.

being able to mobilize energy when it’s needed – depends on two things: (a) alternating between intense work and recovery; and (b) developing regular rituals to build in recovery.

For those of us who are not professional athletes, regular workouts each week, coupled with good nutrition and sleep, make a major difference in work productivity and enjoyment.

Positive emotions have a remarkable impact on reducing physiological stress, whereas negative emotions, even simulated, increase stress. The key, psychologists have found, is to “act as if.”

Here are some workplace conditions that increase emotional labor: -   A mismatch between your personality and what’s expected on the job; -   A misalignment of values, especially if what you’re asked to do is in conflict with what you believe; -   A workplace culture in which particular ways of expressing emotion are endorsed, or not endorsed.

The key to improving cognitive work is focus, say Loehr and Schwartz. A big part of that is managing down-time – knowing the body’s need for breaks every 90-120 minutes – and using meditation and visualization.

Practiced regularly, meditation quiets the mind, the emotions, and the body, promoting energy recovery.” Experienced meditators need considerably less sleep and have enhanced creativity and productivity.

Spiritual capacity – By this, Loehr and Schwartz mean “the energy that is unleashed by tapping into one’s deepest values and defining a strong sense of purpose.”

Sometimes, when we’re doing work that isn’t in synch with how we feel, we have to put on our professional game face. That effort is known among psychologists as “emotional labor” – remaining energetic and upbeat despite a bad night’s sleep,

framing his response in positive language.

If you’re in a job that’s meaningful and largely aligned with your values, the best way to reduce emotional labor, says David, is to substitute surface acting with what she calls “deep acting.” Some tips:             • Remind yourself why you’re in the job you’re in.

Explore “want to” versus “have to” thinking. What aspects of the job energize you? How can other aspects be made more efficient and pleasant?

Do some job crafting. Can you and your boss tweak the work so it’s of greater value to you and the organization? Or is there a new project that would be fun and productive?

“Drill-and-practice is boring. But thinking, for most students most of the time, is actually fun.”

four strategies to engage students in higher-order thinking:             • Open questions – Every lesson should have two or three of these to highlight key content and thinking skills.

Wait time is important. Think time, no hands up, is a good admonition. “If you don’t provide enough wait time, you’ll get either no responses or surface-level responses,

In all-class discussions, teachers should resist the temptation to comment themselves, instead asking specific follow-up questions to get other students involved.

Another approach is asking “what if” and “what else” questions to push students to expand or elaborate on what they’re studying

Students thinking, not just retelling

The way out of this dynamic is posing a thought-provoking problem

All too many student projects are simple regurgitation,

Self-assessment – “Students who can self-assess are poised to be life-long learners,” says Brookhart. “They are poised to use self-regulation strategies and to be their own best coaches as they learn. They are able to ask focused questions when they don’t understand or when they’re stuck.”

Teach students to self-assess with rubrics. It’s important that the rubric goes beyond the basic level and stipulates higher-level criteria like stating a position, defending one’s reasoning, using supportive details.

Use confidence ratings. For example, students might be asked to use the “fist of fives” on their chest to indicate how confident they are that they understand a particular term or concept

Have students co-create success criteria. Studying material with which students are familiar, they can jointly create what the teacher and students will look for in their work.

consultant Karin Hess suggests analyzing student work in three layers: first describing the student work we actually see (or what students tell about it); then interpreting what the evidence might mean (specific to the intended purpose); and then evaluating what next steps should be taken. Hess outlines how the process of analyzing student work can be helpful to teaching and learning:

• Purpose #1: Improving the quality of tasks/prompts and scoring guides – Piloting tasks and looking at student work helps to clarify prompts, make tasks accessible and engaging for all students, trim unnecessary components, modify the wording of scoring rubrics, and tweak questions so they will measure deeper thinking.

Students can use assessment evidence to set and monitor progress, reflect on themselves as learners, and evaluate the quality of their own work. “Valuing both one’s struggles and successes at accomplishing smaller learning targets over time has proven to have a profound influence on deepening motivation, developing independence as a learner, and building what we have come to know as ‘a growth mindset,’”

Purpose #3: Monitoring progress over time – A good pre-assessment focuses on the core learning or prerequisite skills that students will need to build on, and teachers can sort and work with students according to what they need to learn to be successful in the unit.

Purpose #4: Engaging students in peer- and self-assessment – One approach is having students look at two pieces of work by other students side by side and asking them (for example): -   What does each student know and understand and where might they improve?

What does the student know now that he or she didn’t know how to do as well on the first task? What were the areas of improvement?

Which piece of work comes closest to the expectations? What’s the evidence?

Purpose #2: Making key instructional decisions – Observing and taking notes on students’ responses to this task gave teachers two specific teaching points.

Purpose #5: Better understanding how learning progresses over time – Many skills, concepts, and misconceptions revealed in student work analysis are not explicitly addressed in curriculum standards. Looking at students’ learning trajectories in interim assessments and student work can guide teachers in the next step that students at different levels of progress need to take. • Purpose #6: Building content and pedagogical expertise –

it is analyzing evidence in student work that causes teachers to reflect on how students learn and how to make their instructional and assessment practices more effective.”

“students who engage with rich, strategically-designed tasks on a regular basis learn that finding the answer is not as personally meaningful as knowing how to apply knowledge in new situations and explain the reasoning that supports their thinking.”

13 dimensions of school leadership

This is going to be SLA’s seventh year. In those seven years I’ve had seven superintendents. [Laughter, applause.]

And what is driving all of the decisions right now in cities all over this country? It’s this question: ‘How good are your test scores?’

For example, in this state [New York], the state-wide English Language Arts Regents exam was a high-stakes test for students and for teachers. It determined students promotion. It determined whether or not teachers would keep their jobs. It determined whether or not schools would stay open. There was question about a talking pineapple. And again, Adam referenced this earlier. But again, the amazing thing was that they claimed that they took it from this children’s author. They interviewed the children’s author. He said they got it wrong!

do you know who made the test? Anybody? Pearson. Not educators. Not state officials. Not the way that it used to be, when at least these tests were designed by people who did not have a financial stake in the game. Instead, this test was designed by a company that was deeply, deeply concerned that it be financially profitable.

educators have more stuff thrown at them than they’ve ever had to think about before. I am the child of a lifelong teacher and a union lawyer, so all of these ideas are incredibly derivative and I take them from my parents

we wonder why so many teachers push back as we say, ‘Oh and by the way, you’ve got to learn Twitter and Edmodo and this and that and the other and all of these tools.

powerful question: Is school relevant? And behind that is the question that many of us as teachers are asking: Am I relevant?

t if you ask her, ‘Who are you?’ the first thing she says isn’t ‘Oh, I’m a publicist.’ But if you ask a teacher, ‘Who are you?’ they are going to say, ‘I am a teacher.’ Who we are is wrapped up deeply in what we do and what do is under attack and changing rapidly, and that uncertainty is very difficult to deal with.

Johnny Learned to Read. Johnny went to the Store. Johnny went to the Park. Johnny killed himself because learning was boring! [Laughter.]

I respect what Deven Black said about the idea of ‘get out of school before the school kills the joy of creativity and kills that joy of learning that you have’ I also believe that school can be amazing places of learning. Schools can teach us how to learn, more than any fact or figure that we can get in a classroom. What schools should teach us is how learn, that metacognitive practice of figuring out, ‘How do I learn best? How do I make sense of our world?’ And when I do that, schools can help us learn to live.

Spanish 4 class at Science Leadership Academy. Now, what the kids had to do was to write an essay about hwo they were. Identity is a frequent theme at SLA. The essay was of two parts: One, what was visible about them and, two, what was invisible about them.

Schools can help us learn to live.

The incredibly reflective moment they were going through was, ‘How could we have prevented this as teachers? What are we doing wrong, that these are the students we are creating? These are the citizens we are creating?’

I think that when you are told the whole purpose you are learning this stuff is so you can work for somebody someday and that you can be part of the global economy. I think that’s an isolating feeling. I don’t think that builds community or gets us where we need to go.

we need to start talking about ‘the global citizen.’ We need to start talking about community

We would instead make sure that every child had a deep and powerful understanding of statistics before they left formal education

We’re creating a profoundly innumerate society and solving problems that we face today are going to need people who understand numbers.

but school belongs to our best, most powerful democratic instincts as a society. And what we are seeing right now, is a lot of people saying that schools need to be just like business.

If not that corporate model, then what model?

there’s a profound difference between these two statements: ‘I care about kids, and I care for kids.

We need to stop saying, ‘I teach math. I teach English. I teach art.’ We need to start saying, ‘I teach kids.’ And then we build systems and structures that reflect that.

we’ve got to understand that an inquiry-driven education is the most powerful way to learn

By the way, there is one questions that every teacher should ask a bazillion times a day that they don’t know the answer to. That question is, ‘What do you think?’

Want to see a really amazing thing with a group of kids? Read a book with them freshman year. Have them write their reflections on the book. Read it with them again in their senior year. See what the book holds for them now. Teach them that ideas and answers can change. And that that’s good.

It’s called the Dialogic Curriculum. It’s by a woman named Patricia L. Stock.

This isn’t just about talking. What I see in a lot of classrooms when I visit schools is people talking and listening—but not really. I see in a lot of classrooms debate, where kids are listening for the thing they can disagree with. So that way they can make their point. Right? We’ve all had that experience where the teacher says, ‘Wait a second, I’ll get back to your comment in a minute.’ Three or four more kids have said the thing and the kid says the exact same thing that they were going to say four questions ago, because they didn’t listen to the four things that the other kids said. We need to teach kids that we can argue and we can discuss to learn.

Teach kids to build their ideas off of others. Teach them not just to disagree, but run a classroom where no one is allowed to talk until they first express their idea, before they first echo back what they’ve heard from someone else. What did I learn from what you just said? ‘Well, I understand that you just said this, and I thought that this was really interesting. And where I found disagreement or disharmony was here.’ But first I’ve got to acknowledge the things that you said. First I’ve got to acknowledge that you said that with which I can find common cause. Teach kids to build, not just tear down.

What they’re selling to us as personalized learning is, ‘everybody does the exact same content, only at your own pace.’ That’s not personal!

If someone shows up and says, ‘We’ve got a great new personalized learning system. You put the kids on the computer and they all go at their own pace.’ Say to them, ‘That’s not personal. When do they get to do the things they care about?’

This is two of our students competing in a kinetic sculpture contest. Think about that. And what’s cool about it is that they built this device in their engineering classroom. Our kids in our engineering classrooms have built a solar water heater, and Engineers Without Borders took the actual thing that the kids built, shipped it to Sierra Leone, where what our kids built is now being used to heat water in order to sterilize instruments in a hospital for amputee victims. Our kids have built flow-process biodiesel generators, and they have then released the designs to anyone who wanted to use them, under a Creative Commons license. What we found out was that students in Central and South America built what are kids designed and are using it to take their schools ‘off the grid’ by powering their own schools.

Ask powerful questions. Seek out answers. Build real stuff. That’s inquiry-driven project-based learning.

world

What we are really trying to do is help our kids change the

Project-based learning is when the kids own head, heart and hands—when the work that they do, that matters to them, is the most important thing in a classroom—is the highest form of work that gets done. That’s true project-based learning.

In every single class at SLA, for all four years that they are there, every quarter has what we call a benchmark project in each class that that allows every child to build something that serves as the signpost of their learning every single quarter.

nquiry—what are the questions we can ask; Research—how do we find the answers to those questions; Collaboration—how do we work together to make those answers deeper, better and richer; Presentation—how do we share what we’ve learned; and Reflection—

You must build systems and structures to allow kids to do real stuff, and then get out of their way. By the way, once they have, you’ve got to let them share it.

You can share stuff in the physical world, you can share stuff in the virtual world, but kids have got to understand that they can be expert voices in the world. Create the space for them to do it. You don’t have to tell them how.

She said, ‘I just expose them to a whole bunch of different ideas and then said, go learn the stuff you need to learn.’

you have to share what you know

Chris Lehmann (@chrislehmann) is the founding Principal of the Science Leadership Academy (SLA)

honored by the White House as a Champion of Change for his work in education reform. In June 2010, Chris was named as one of the “30 Most Influential People in EdTech”