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Online learning tools and technologies are becoming less frustrating (for authoring, teaching, and learning) and more powerful. Instructional content development can increasingly be done by content experts, faculty, instructional designers, and trainers. As a result, online content is becoming easier to maintain. Social interaction and social presence tools such as discussion forums, social networking and resource sharing, IM, and Twitter are increasingly being used to provide formal and informal support that has been missing too long from self-paced instruction. I am extremely optimistic about the convergence of "traditional" instruction and support with technology-based instruction and support. —Patti Shank, Learning Peaks, USA

In 2009 learning professionals will start to move beyond using Web 2.0 only for "rogue," informal learning projects and start making proactive plans for how to apply emerging technologies as part of organization-wide learning strategy. In a recent Chapman Alliance survey, 39 percent of learning professionals say they don't use Web 2.0 tools at all; 41 percent say they use them for "rogue" projects (under the radar screen); and only 20 percent indicate they have a plan for using them on a regular basis for learning. Early adopters such as Sun Microsystems and the Peace Corp have made changes that move Web 2.0 tools to the front-end of the learning path, while still using structured learning (LMS and courseware) as critical components of their learning platforms. —Bryan Chapman, Chief Learning Strategist and Industry Analyst, Chapman Alliance, USA