1. Recognize the value of constructive critism, 2. Engage in perspective talking
or role reversal, 3. Acknowledge criticism that focuses on your behavior, 4.
Listen actively, 5. Work hard to avoid becoming defensive, 6. Welcome criticism,
7. Maintain your interpersonal power and authority to make your own decisions,
8. Seek constructive changes to behavior that prompted the criticism, 9. Insist
on valid criticism, 10. Communicate clearly how you feel and think about the
criticism and receiving criticism.