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Contents contributed and discussions participated by N N


Critical Issues - 93 views

Diigo Bug Critical Issue Feedback Customer Service Trust spam (electronic)
  • N N
    I quite like Diigo but as a new user I've had 3 substantial and significant issues so far that dampens my trust level for Diigo as a service worth investing significant time in, here's why:

    1) My account was deactivated (appeared deleted); I wrote Diigo and it was reactivated (no reason given, but at least it was back on)

    2) Diigo unfollowed me from all my friends; I added them all back after af friend notified me and I consequently wrote to Diigo about it but have been given no no response; it's now been many days

    3) Diigo removed or deleted all my groups, including one I co-authored with a friend; I wrote to Diigo about it but have not received any response; it's now been many days

    On a scale of 1-10 I'd say this ranks close to 9 on the seriousness level: we have an account completely deactivated (inability to use Diigo at all: doh); all friends unfollowed (fare ye well, friends) and all groups deleted (bye bye data). Of course for a real 10 you'd also need all your bookmarks to be deleted* as well but still, I think you'd be hard-pressed not to agree that there's some serious issues at play here. (* and perhaps your ass kicked while you're shown the door.)

    I really want to trust Diigo and put more effort into it but that requires at least a fairly promt response a la: bug received, developer assigned to it and finally: bug fixed - preferably with some kind of reason.

    So for now Diigo is on the back burner as far as I'm concerned. It's a bit hard to trust with issues on this magnitude happening with no response back from the service. Since the beta is public, you can't really not be part of it and so you place your efforts at quite some risk. So just be mindful of this - at least I've made significant efforts in other services on a very large scale (systematic topic formation and quality link gathering) for thousands of groups - but if they all vanish without a trace with no response it doesn't exactly boost confidence.

    I hope Diigo will be the next large social network but there's several issues, not just technical but also with respect to the user feedback loop and customer service.

    My 1 cent
  • N N
    I don't want to discourage anyone but given my past experiences I want to leave my experiences in the public as a cautionary tale. I'd be doing everyone a disservice if I didn't.
  • N N
    Joel, these are groups I was repeatedly invited to after my account was "back to normal", yet I can't see them.
Jack Park

Groups API - 29 views

Bug API group
started by Jack Park on 12 Jan 10 no follow-up yet
Thomas GL and N N liked it
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