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RedJ

Uninstall of Diigo breaks Internet Explorer...Repeatedly - 86 views

browser uninstall

started by RedJ on 26 Feb 08
  • RedJ
    #1 RedJ on 26 Feb 08
     
    I have uninstalled Diigo twice now, and each time it breaks Internet Explorer (7) such that I cannot connect to any websites- IE reports the site is unavailable no matter which site I try. The only way to restore functionality to IE is to reinstall Diigo.

    What is going on here? If I want to uninstall a Diigo, I should have that ability without crippling my browser.
  • Joel Liu
    #2 Joel Liu on 26 Feb 08
     
    Hi, jhalderman
    It's our first time to hear this problem. You can go to control panel and remove diigo toolbar.
    BTW, you can use diigolet http://www.diigo.com/tools/diigolet in IE if you experience problems.
  • RedJ
    #3 RedJ on 26 Feb 08
     
    joel wrote:
    > Hi, jhalderman
    > It's our first time to hear this problem. You can go to control panel and remove diigo toolbar.
    > BTW, you can use diigolet http://www.diigo.com/tools/diigolet in IE if you experience problems.

    This is exactly how I performed the uninstall. The Diigo uninstall removes some core component of my IE functionality. I cannot uninstall Diigo without breaking IE (under Vista, BTW)
  • Joel Liu
    #4 Joel Liu on 26 Feb 08
     
    How about close all IE first, then remove the toolbar in Control panel?
  • RedJ
    #5 RedJ on 26 Feb 08
     
    joel wrote:
    > How about close all IE first, then remove the toolbar in Control panel?

    That worked. Maybe the uninstaller should automatically force that situation. Diigo's uninstaller doesn't even ask me whether I really want to uninstall.

    Thanks for the help. Still have Diigo in Firefox, just wanted to reduce IE overhead as much as possible.
  • RedJ
    #6 RedJ on 26 Feb 08
     
    jhalderman wrote:
    > joel wrote:
    > > How about close all IE first, then remove the toolbar in Control panel?
    >
    > That worked. Maybe the uninstaller should automatically force that situation. Diigo's uninstaller doesn't even ask me whether I really want to uninstall.
    >
    > Thanks for the help. Still have Diigo in Firefox, just wanted to reduce IE overhead as much as possible.

    I spoke too soon. I can open websites in IE, but now the Menu Bar has disappeared and is grayed out in the tools menu. Right-clicking on the tabs bar doesn't work either.
  • Joel Liu
    #7 Joel Liu on 26 Feb 08
     
    Go to IE tools==>Manage addons ===> Enable or Disable add-ons. You can disable diigo add-on if you see it there.
  • RedJ
    #8 RedJ on 26 Feb 08
     
    joel wrote:
    > Go to IE tools== >Manage addons === > Enable or Disable add-ons. You can disable diigo add-on if you see it there.

    I have already have done that as a stop-gap, but I should really be able to uninstall this software without breaking IE.
  • Joel Liu
    #9 Joel Liu on 27 Feb 08
     
    I am so sorry:(
    The new IE toolbar is in testing process. Many issues related to Vista are solved in the new version. The new one will uninstall the old toolbar completely when you install it. We will invite you to try it soon.

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