Installed toolbar but it doesn't appear - 17 views

toolbar

started by catcloud9 on 16 May 07

#1 catcloud9 on 16 May 07

I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens.

I am running Firefox. If I click on "install Internet Explorer toolbar" it begins to install (I have stopped the installation since I don't want to use Explorer.)

Can anyone give me advice on this? I have logged out and logged back in.

I tried using the Digolet, but it's not letting me access my private groups.

thanks!

cat

<div class="cArrow"> </div><div class="cContentInner">I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens. <br /> <br /> I am running Firefox. If I click on "install Internet Explorer toolbar" it begins to install (I have stopped the installation since I don't want to use Explorer.) <br /> <br /> Can anyone give me advice on this? I have logged out and logged back in. <br /> <br /> I tried using the Digolet, but it's not letting me access my private groups. <br /> <br /> thanks! <br /> <br /> cat</div>

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#2 Joel Liu on 16 May 07

catcloud9 wrote:
> I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens.

1) You can right-click the blank space above the address bar, see whether Diigo toolbar is checked. If
there is no diigo toolbar in the right-click list, do 2)
2)Tools == > Options == >Security == > the first exceptions === > Is Diigo in the allowed site list? If not, add it, and click install again.
3) You can also right click the install toolbar button === >Save Link as == > Download the toolbar === > Drag the the FF toolbar install file into FF.

If you can help us, please do the following steps, and send me your profile to joel [at] diigo.com .

1) clear your FF private data

2) go to C:\Documents and Settings\(your
username)\ApplicationData\Mozilla\Firefox and compress the files in
this folder

3) Send the compressed file to " joel at diigo.com" .

By the way, the compressed file maybe too large for email. you can send
it by http://www.yousendit.com/

4) Please also change your Diigo username password to a temp one, and
also send it to us. So we can set up your environment here.

Thanks for your time and help in advance.

<div class="cArrow"> </div><div class="cContentInner">catcloud9 wrote: <br /> > I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens. <br /> <br /> 1) You can right-click the blank space above the address bar, see whether Diigo toolbar is checked. If <br /> there is no diigo toolbar in the right-click list, do 2) <br /> 2)Tools == > Options == >Security == > the first exceptions === > Is Diigo in the allowed site list? If not, add it, and click install again. <br /> 3) You can also right click the install toolbar button === >Save Link as == > Download the toolbar === > Drag the the FF toolbar install file into FF. <br /> <br /> If you can help us, please do the following steps, and send me your profile to joel [at] diigo.com . <br /> <br /> <br /> 1) clear your FF private data <br /> <br /> 2) go to C:\Documents and Settings\(your <br /> username)\ApplicationData\Mozilla\Firefox and compress the files in <br /> this folder <br /> <br /> 3) Send the compressed file to " joel at diigo.com" . <br /> <br /> By the way, the compressed file maybe too large for email. you can send <br /> it by <a href="http://www.yousendit.com/" rel="nofollow" target="_blank">http://www.yousendit.com/</a> <br /> <br /> 4) Please also change your Diigo username password to a temp one, and <br /> also send it to us. So we can set up your environment here. <br /> <br /> Thanks for your time and help in advance.</div>

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#3 catcloud9 on 16 May 07

Thanks Joel. You're right. Popups were blocked. But it wasn't showing up until I right-clicked above the install bar again. I couldn't figure out how to display it!

BTW, I just set a client up with you guys instead of Cogenz (!) because they loved the highlighting function! We're having some trouble with forwarding, emails though (I'll post on that later.) I like your product a lot. Good luck!
cat

joel wrote:
> catcloud9 wrote:
> > I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens.
>
> 1) You can right-click the blank space above the address bar, see whether Diigo toolbar is checked. If
> there is no diigo toolbar in the right-click list, do 2)
> 2)Tools == > Options == >Security == > the first exceptions === > Is Diigo in the allowed site list? If not, add it, and click install again.
> 3) You can also right click the install toolbar button === >Save Link as == > Download the toolbar === > Drag the the FF toolbar install file into FF.
>
> If you can help us, please do the following steps, and send me your profile to joel [at] diigo.com .
>
>
> 1) clear your FF private data
>
> 2) go to C:\Documents and Settings\(your
> username)\ApplicationData\Mozilla\Firefox and compress the files in
> this folder
>
> 3) Send the compressed file to " joel at diigo.com" .
>
> By the way, the compressed file maybe too large for email. you can send
> it by http://www.yousendit.com/
>
> 4) Please also change your Diigo username password to a temp one, and
> also send it to us. So we can set up your environment here.
>
> Thanks for your time and help in advance.

<div class="cArrow"> </div><div class="cContentInner">Thanks Joel. You're right. Popups were blocked. But it wasn't showing up until I right-clicked above the install bar again. I couldn't figure out how to display it! <br /> <br /> BTW, I just set a client up with you guys instead of Cogenz (!) because they loved the highlighting function! We're having some trouble with forwarding, emails though (I'll post on that later.) I like your product a lot. Good luck! <br /> cat <br /> <br /> <br /> joel wrote: <br /> > catcloud9 wrote: <br /> > > I'm running diigo at two locations. At both locations I clicked on the "install toolbar" to install the toolbar. At one location, I can see the toolbar just fine. At home, however, I cannot see the toolbar. When I click "install toolbar" again, nothing happens. <br /> > <br /> > 1) You can right-click the blank space above the address bar, see whether Diigo toolbar is checked. If <br /> > there is no diigo toolbar in the right-click list, do 2) <br /> > 2)Tools == > Options == >Security == > the first exceptions === > Is Diigo in the allowed site list? If not, add it, and click install again. <br /> > 3) You can also right click the install toolbar button === >Save Link as == > Download the toolbar === > Drag the the FF toolbar install file into FF. <br /> > <br /> > If you can help us, please do the following steps, and send me your profile to joel [at] diigo.com . <br /> > <br /> > <br /> > 1) clear your FF private data <br /> > <br /> > 2) go to C:\Documents and Settings\(your <br /> > username)\ApplicationData\Mozilla\Firefox and compress the files in <br /> > this folder <br /> > <br /> > 3) Send the compressed file to " joel at diigo.com" . <br /> > <br /> > By the way, the compressed file maybe too large for email. you can send <br /> > it by <a href="http://www.yousendit.com/" rel="nofollow" target="_blank">http://www.yousendit.com/</a> <br /> > <br /> > 4) Please also change your Diigo username password to a temp one, and <br /> > also send it to us. So we can set up your environment here. <br /> > <br /> > Thanks for your time and help in advance.</div>

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#4 Maggie Tsai on 17 May 07

Good to hear that :-) Thanks for sharing Diigo.

Let us know what forward problem you're having.

<div class="cArrow"> </div><div class="cContentInner">Good to hear that :-) Thanks for sharing Diigo. <br /> <br /> Let us know what forward problem you're having.</div>

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