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Home/ Diigo Community/ For a recent Annotated Link: 'Sorry, the page you requested was not found. redirecting to original page:' - but fails
Graham Perrin

For a recent Annotated Link: 'Sorry, the page you requested was not found. redirecting to original page:' - but fails - 274 views

bug resolved TTW gpd4

started by Graham Perrin on 18 Oct 08
  • Graham Perrin
    #1 Graham Perrin on 18 Oct 08
     
    is fine in Firefox (where I made a highlight and gained the Annotated Link) but in Safari the response is:

    > Sorry, the page you requested was not found.
    > redirecting to original page:

    and of greater concern:

    * the redirect does _not_ occur.

    Problem noted whilst reviewing my post to .

    Am I impatient? Should I wait some time before sharing annotated links? If so, how long?

    Please advise.

    Thanks
    Graham
  • Graham Perrin
    #3 Graham Perrin on 18 Oct 08
     
    The first ten results of reveal nothing obvious.

    I'll begin by testing WebKit r37605 from .

    Then if necessary, post to both

    | Is Something Broken

    and | Bugs
  • Graham Perrin
    #4 Graham Perrin on 18 Oct 08
     
    New relates, initially described as

    > WebKit apparently causes redirects from Diigo Annotated Links to be misinterpreted by Google Groups
  • Graham Perrin
    #5 Graham Perrin on 18 Oct 08
     
    Most recently,

    > Sorry for the Inconvenience
    >
    > Our server is temporarily unavailable. Please e-mail
    > support@Diigo.com to let us know about the problem.* Thanks. We
    > will have things running smoothly again as quickly as we can, so
    > please try again later.
    >
    > We are avid Diigo users ourselves, and chances are we already
    > know about this issue, but in case it is a very recent one,
    > notifying us may help us respond just that little bit more
    > swiftly. Thanks again for your help.

    Has my testing/reporting caused any service to fail? I do hope not. If so, my apologies.
  • Joel Liu
    #6 Joel Liu on 18 Oct 08
     
    We are looking into the problem.
  • Joel Liu
    #7 Joel Liu on 18 Oct 08
     
    It seems the problem only appeared in google's page. Here is an annotated link http://www.diigo.com/annotated/f65d967b3a141cafb3437728af3f29d6 which worked fine on Chrome(webkit based).
  • Graham Perrin
    #8 Graham Perrin on 23 Oct 08
     
    OK thanks, so I'll address the bug to
    Google Groups Help Forum |
  • Graham Perrin
    #9 Graham Perrin on 23 Oct 08
     
    'struth, what's gone wrong with hyperlinks in Diigo forum? Let's try again:

    OK thanks, so I'll address the bug to
    Google Groups Help Forum | http://groups.google.com/group/Is-Something-Broken/topics
  • Graham Perrin
    #10 Graham Perrin on 23 Oct 08
     
    Graham Perrin wrote:
    > New relates, initially described as
    >
    >> WebKit apparently causes redirects from Diigo Annotated Links to be misinterpreted by Google Groups

    That was, https://bugs.webkit.org/show_bug.cgi?id=21731
  • Graham Perrin
    #11 Graham Perrin on 23 Oct 08
  • Graham Perrin
    #12 Graham Perrin on 31 Oct 08
     
    Joel Liu wrote:

    > It seems the problem only appeared in google's page.

    I find that the problem affects annotated URLs beyond the Google domain.

    Unfortunately for us, it seems that our own domains/servers are affected.

    All three† of

    http://www.diigo.com/annotated/2bb651fd3efe59e19f00104a994a1e6c (a)
    http://www.diigo.com/annotated/d6faea83f2c6776b765ae99bc68aa6bf (b)
    http://www.diigo.com/annotated/5f84202ddd7a2304acfdd5fe8afdb988 (c)

    * work in Firefox 3.0.3

    * fail to display Diigo annotations, but do at least redirect in Internet Explorer 6.0.app in Darwine

    * fail completely in OmniWeb-5.6-v613, WebKit nightly r37990 (30 October 2008) and Safari; neither the Diigo view nor the original page are displayed.

    Mac OS X 10.5.5, Intel.

    http://groups.google.com/group/Is-Something-Broken/browse_thread/thread/d4789595c1df9568 is updated accordingly. I wonder what, if anything, our domains/servers, and those of Google Groups, have in common.

    I'll proceed to update https://bugs.webkit.org/show_bug.cgi?id=21731

    Regards
    Graham

    † (a) (b) and (c) are broadly synonymous; subject of (a) is the Apache front end to a Plone server; (b) is an alternative Apache front end, with SSL, to the same server; and (c) is the ZEO client port of the same server.
  • Graham Perrin
    #13 Graham Perrin on 02 Nov 08
  • Graham Perrin
    #14 Graham Perrin on 12 Nov 08
     
    >> Sorry, the page you requested was not found.
    >> redirecting to original page:
    >
    > and of greater concern:
    >
    > * the redirect does _not_ occur.

    See also http://www.diigo.com/annotated/9e004fff6c4971a8fd3a324ee81fe7e0
  • Graham Perrin
    #15 Graham Perrin on 14 Nov 08
     
    Reviewing behaviour in new Safari 3.2 on Mac OS X 10.5.5: the issue persists.

    Without trawling the various WebKit tickets mentioned above, can you *estimate* whether this is a bug in WebKit, or in Diigo, or in some combination of the two?

    TIA for any advice - Graham
  • Joel Liu
    #16 Joel Liu on 14 Nov 08
     
    I will look into this issue tomorrow.
  • Graham Perrin
    #17 Graham Perrin on 15 Nov 08
     
    Joel, many thanks. I may not be around to test for a couple of days. Your attention is greatly appreciated.
  • Graham Perrin
    #18 Graham Perrin on 16 Nov 08
     
    Another one (quietly adding to the list of examples - really, no pressure :)

    http://www.diigo.com/annotated/94ba5a622f457d061aa1edd78720f337 is an annotated link for
    https://bugs.webkit.org/show_bug.cgi?id=13490 that works in Firefox but not in Safari/WebKit.
  • Graham Perrin
    #19 Graham Perrin on 23 Nov 08
  • Graham Perrin
    #20 Graham Perrin on 30 Nov 08
  • Graham Perrin
    #21 Graham Perrin on 04 Dec 08
     
    Another one:
    http://www.diigo.com/annotated/7c93b1f0a564d2351b7607c08914727d
    in Safari fails to present or redirect to
    http://chandlerproject.org/pub/Product/GetStartedGuide/TableOfContents.html

    Eventually, Diigo responds

    > Our server is temporarily unavailable

    and I might have doubted that error, because I sometimes find that (for this class of issue) Firefox succeeds where Diigo fails, but now in Firefox, too:

    > Our server is temporarily unavailable

    Probably off-topic, but if it helps to troubleshoot the symptoms within in this thread, my route to discovering the page that I have annotated involved redirection at one point. Details at
    http://lists.osafoundation.org/pipermail/chandler-users/2008-December/003442.html
  • Graham Perrin
    #22 Graham Perrin on 04 Dec 08
     
    Postscript:

    Service has resumed so maybe my previous comment #21 should be ignored. But I'll leave it there, just in case an aspect of the routine was contributory to the service issue.
  • Graham Perrin
    #23 Graham Perrin on 05 Dec 08
     
    To date, I have assumed:

    * an issue with Diigo service

    and/or

    * the (respectable) requests of some sites to not have their content cached.

    Now, speeding through an old thread http://groups.diigo.com/Diigo_HQ/forum/topic/diigo-warning-me-of-redirection-253 I'm reminded that I have, on my computer, various installations that extend (some would say, hack) my OS, my Safari, my home directory etc..

    I still suspect a combination of issues, but this is my note to self to:

    * check whether the issue is reproducible on computers other than my own (AFAIK it is)
    * note any ways in which the symptoms differ elsewhere.
  • Graham Perrin
    #24 Graham Perrin on 14 Dec 08
     
    Another one:

    http://www.diigo.com/annotated/8144a2556e1d5f32367c565926980e5a
    in Safari fails to present or redirect to
    http://lists.osafoundation.org/archives/chandler-users/200812.mbox/%3cD4DCABC8-D75E-46B9-9CBB-2B41038E73C2@mac.com%3e

    When I copy
    http://lists.osafoundation.org/archives/chandler-users/200812.mbox/%3cD4DCABC8-D75E-46B9-9CBB-2B41038E73C2@mac.com%3e
    from Safari toolbar to pasteboard, then paste to the Firefox 3.0.4 navigation bar, in Mac OS X 10.5.5, the representation of the URL differs:
    Thanks ImageShack!

    - then from Diigo Toolbar 3.1.6.7 for Firefox I gain a different annotated link
    http://www.diigo.com/annotated/1cd565bf94f91095c028ca0da1d3dced
    which _does_ work in Safari.

    Then:

    1. Safari
    2. http://www.diigo.com/annotated/1cd565bf94f91095c028ca0da1d3dced
    3. 'Annotated page' - click 'Page'
    4. present Diigolet and wait for load to complete
    5. annotations are missing; I have been directed to a variation of the URL.
  • Graham Perrin
    #25 Graham Perrin on 15 Dec 08
     
    Another one:
    http://www.diigo.com/annotated/a022e4071700b0e106fca7decae300e0
    in Safari fails to present or redirect to
    https://www.kennametal.com/en-US/home.jhtml

    In this instance: I imagine that the secure (https) nature of the original is contrary to caching policies.

    Postscript: http://groups.diigo.com/Diigo_HQ/forum/topic/access-cached-pages-3725#2 confirms that https content is not cached, and I agree with that policy.

    The bug remains; most pages affected are *not* https
  • Graham Perrin
    #26 Graham Perrin on 19 Dec 08
  • Graham Perrin
    #27 Graham Perrin on 19 Dec 08
     
    The second URL in comment #25 is mis-represented by the forum. A copy and paste will be necessary; don't follow the hyper-link.
  • Graham Perrin
    #28 Graham Perrin on 21 Dec 08
  • Graham Perrin
    #29 Graham Perrin on 19 Jan 09
  • Graham Perrin
    #30 Graham Perrin on 25 Feb 09
     
    Another one:
    http://www.diigo.com/04xcv

    * fails in Safari 4 Public Beta (5528.16) on Mac OS X 10.5.6
    * fails in Firefox 3.0.6 on Mac OS X 10.5.6.

    Origin:
    http://groups.diigo.com/Diigo_HQ/forum/topic/toolbar-bookmark-this-trims-url-3984#8
  • Graham Perrin
    #31 Graham Perrin on 15 Mar 09
     
    Another one:
    http://www.diigo.com/04olz
    in Safari fails to present (the Diigo cached copy) or redirect.

    Origin:
    http://groups.diigo.com/Diigo_HQ/forum/topic/annnotated-link-shows-none-of-my-annotations-30633
  • Graham Perrin
    #34 Graham Perrin on 27 Mar 09
     
    Another one:
    http://www.diigo.com/058zz
    in Internet Explorer 7 on Windows XP, and
    in Safari 4 Public Beta (5528.16) fails to present or redirect to
    http://www.taobackup.com/
  • Graham Perrin
    #35 Graham Perrin on 15 May 12
     
    http://www.diigo.com/annotated/b7f8d4017bcf149ddb2c8fefdcda4981
    and some others above now work.

    I'm not reviewing this topic in detail, let's assume that it's fixed.

    Tag: resolved

    Many thanks
    Graham

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