Don't get toolbar to work after installation - 71 views

• 
  #1 Chris hk on 03 Jun 08

   

  Hi there,
  
  I am using Firefox 2.0.0.14 and downloaded the toolbar add-on directly from the diigo site. After I installed it I get two major problems.
  1) One is, whenever I open a knew window, I get a message saying the some scripts on this page don't run and that I should stop them or try to re-run the script. I always choose "stop". This message keeps coming 10 and more times then and it takes around five minutes until the window finally opens. What's wrong??
  2) Also, the diego toolbar isn't visible. The only thing I have in the browser is a symbol "diigo-sign in". Clicking it has no effect whatsoever and I am already signed in. When I rightclick on the toolbar and choose "adjust" (my firefos is in German so I dunno if that is exactly the English command), I can see the complete diigo toolbar. Yet when I close the adjust window it disappears again.
  
  Anybody knows what is happening here?
  
  Thanks!

   

  <div class="cArrow"> </div><div class="cContentInner">Hi there, <br /> <br /> I am using Firefox 2.0.0.14 and downloaded the toolbar add-on directly from the diigo site. After I installed it I get two major problems. <br /> 1) One is, whenever I open a knew window, I get a message saying the some scripts on this page don't run and that I should stop them or try to re-run the script. I always choose "stop". This message keeps coming 10 and more times then and it takes around five minutes until the window finally opens. What's wrong?? <br /> 2) Also, the diego toolbar isn't visible. The only thing I have in the browser is a symbol "diigo-sign in". Clicking it has no effect whatsoever and I am already signed in. When I rightclick on the toolbar and choose "adjust" (my firefos is in German so I dunno if that is exactly the English command), I can see the complete diigo toolbar. Yet when I close the adjust window it disappears again. <br /> <br /> Anybody knows what is happening here? <br /> <br /> Thanks!</div>

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• 
  #2 Joel Liu on 03 Jun 08

   

  Hi Chris,
  We'd like to look into the issue. Maybe diigo toolbar conflicts with some other extensions. Could you create a new Firefox profile, try diigo toolbar in it and tell us the result?

   

  <div class="cArrow"> </div><div class="cContentInner">Hi Chris, <br /> We'd like to look into the issue. Maybe diigo toolbar conflicts with some other extensions. Could you create a new Firefox profile, try diigo toolbar in it and tell us the result?</div>

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• 
  #3 Chris hk on 03 Jun 08

   

  Joel Liu wrote:
  > Hi Chris,
  > We'd like to look into the issue. Maybe diigo toolbar conflicts with some other extensions. Could you create a new Firefox profile, try diigo toolbar in it and tell us the result?
  
  Hi there,
  
  It seems your hunch was right. I deactivated other add-ons in firefox. Through trial and error I figured out it is the megaupload toolbar add-on that is causing the trouble.
  Cheers! Appreciate the promt help.

   

  <div class="cArrow"> </div><div class="cContentInner">Joel Liu wrote: <br /> > Hi Chris, <br /> > We'd like to look into the issue. Maybe diigo toolbar conflicts with some other extensions. Could you create a new Firefox profile, try diigo toolbar in it and tell us the result? <br /> <br /> Hi there, <br /> <br /> It seems your hunch was right. I deactivated other add-ons in firefox. Through trial and error I figured out it is the megaupload toolbar add-on that is causing the trouble. <br /> Cheers! Appreciate the promt help.</div>

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