Diigo toolbar DLL crashing Internet Explorer 7 - 99 views

• 
  #2 Graham Perrin on 25 Mar 09

   

  Hi
  
  A few questions, if you don't mind…
  
  How recently was Diigo installed? (From http://groups.diigo.com/Diigo_HQ/forum/topic/42765#1 and http://www.diigo.com/user/Kipgregory I guess, 19th March or thereabouts.)
  
  Between the date of installation and this morning's problems with IE7, have you had any other problems with your computer?
  
  From history at
  http://update.microsoft.com/microsoftupdate/ can you see whether any software has been installed automatically in recent days?
  
  Beyond what may have been installed silently/automatically: have you installed any other software/updates in recent days?
  
  Similarly, has any software been *un*installed?
  
  Do you have installed any other software that extends functionality of IE, or that might affect windows and/or keystrokes?
  
  When you close the window preceding the crash, do you key control-W? Or click the close box?
  
  What's your operating system and OS version? Service packs all installed, etc.?

   

  <div class="cArrow"> </div><div class="cContentInner">Hi <br /> <br /> A few questions, if you don't mind… <br /> <br /> How recently was Diigo installed? (From <a target="_blank" rel="nofollow" href="http://groups.diigo.com/Diigo_HQ/forum/topic/42765#1">http://groups.diigo.com/Diigo_HQ/forum/topic/42765#1</a> and <a target="_blank" rel="nofollow" href="http://www.diigo.com/user/Kipgregory">http://www.diigo.com/user/Kipgregory</a> I guess, 19th March or thereabouts.) <br /> <br /> Between the date of installation and this morning's problems with IE7, have you had any other problems with your computer? <br /> <br /> From history at <br /> <a target="_blank" rel="nofollow" href="http://update.microsoft.com/microsoftupdate/">http://update.microsoft.com/microsoftupdate/</a> can you see whether any software has been installed automatically in recent days? <br /> <br /> Beyond what may have been installed silently/automatically: have you installed any other software/updates in recent days? <br /> <br /> Similarly, has any software been *un*installed? <br /> <br /> Do you have installed any other software that extends functionality of IE, or that might affect windows and/or keystrokes? <br /> <br /> When you close the window preceding the crash, do you key control-W? Or click the close box? <br /> <br /> What's your operating system and OS version? Service packs all installed, etc.?</div>

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• 
  #3 Kip Gregory on 25 Mar 09

   

  Hi Graham -
  
  Thanks for the very rapid reply. Don't have answers to everything but will do my best...
  
  Installed on Monday I believe.
  
  Re: problems with my computer, it depends how you define that. The quick answer, not since installing Diigo. Over the weekend, I had a network/Internet access issue with my router/switch but I think the new switch we installed wouldn't relate to this. Tell me if I'm wrong though.
  
  I did notice this morning that Adobe Acrobat 8 put in an update in the background (8.1.3 I believe). Maybe that triggered the issue?
  
  Extending the functionality of IE... again, nothing since Diigo but I already had toolbars for Google, Furl, LInkedIn, and SideStep installed previously. And they seemed to all play nice together until this morning.
  
  No uninstalls I recall.
  
  Can't remember if I Ctrl + W'ed, or clicked the X icon in the upper right. What I do know is it's been happening when there are multiple IE windows open and I go to close one. (I'll try to track the particulars from here on and report back.)
  
  Windows XP SP 3
  
  Think that's everything. Look forward to getting your thoughts.
  
  Kip

   

  <div class="cArrow"> </div><div class="cContentInner">Hi Graham - <br /> <br /> Thanks for the very rapid reply. Don't have answers to everything but will do my best... <br /> <br /> Installed on Monday I believe. <br /> <br /> Re: problems with my computer, it depends how you define that. The quick answer, not since installing Diigo. Over the weekend, I had a network/Internet access issue with my router/switch but I think the new switch we installed wouldn't relate to this. Tell me if I'm wrong though. <br /> <br /> I did notice this morning that Adobe Acrobat 8 put in an update in the background (8.1.3 I believe). Maybe that triggered the issue? <br /> <br /> Extending the functionality of IE... again, nothing since Diigo but I already had toolbars for Google, Furl, LInkedIn, and SideStep installed previously. And they seemed to all play nice together until this morning. <br /> <br /> No uninstalls I recall. <br /> <br /> Can't remember if I Ctrl + W'ed, or clicked the X icon in the upper right. What I do know is it's been happening when there are multiple IE windows open and I go to close one. (I'll try to track the particulars from here on and report back.) <br /> <br /> Windows XP SP 3 <br /> <br /> Think that's everything. Look forward to getting your thoughts. <br /> <br /> Kip </div>

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