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w2research

Diigo toolbar causes error in IE7 - 32 views

bug ie toolbar

started by w2research on 29 May 07
  • w2research
     
    Just started using Diigo, looks great, but have to report a bug.

    Using IE7, most recent version and patches installed, on WinXP OS. Installed TOolbar, discovered that clicking on one tab closes IE in its entirety (ie all tabs close and the program closes). Disabled Diigo toolbar and problem went away. Reinstalled Toolbar from scratch, problem returned. Uninstalled (now relying on Diigolet) and problem disappeared. Also have Delicious and Furl and Stumbleupon installed in toolbar, so it might be conflicting with them. Would prefer not to lose these.

    Now I know IE7 is buggy (hell, I should switch to Firefox but am too old now), but chances are something is not playing nicely in the Diigo toolbar. Can you attempt a fix or provide advice?

    reminds me of a program called I think Odigo? that allowed annotations but which never survived its first few months.
  • Maggie Tsai
     
    Thanks for reporting. We're looking into it now - will advise when ready. Meanwhile, hope diigolet is serving you well.
  • Melissa Seifman
     
    I do have a word doc with the screen shots in it. I don't think it's just my school computer as several others have reported it, and it seems to just happen around the school. It's happened with both versions of the toolbar, and most just grumble, groan, and restart Explorer

    The error received is "Internet Explorer has encountered a problem with add-on and needs to close" . The next screen shot gives an error signature, but.. well.. I"m not THAT smart as to what it reads :P
  • Graham Perrin
     
    > Windows XP, all updates currents

    Do you rely on Automatic Updates?

    Do Microsoft Windows Server Update Services (WSUS) or Software Update Services (SUS) apply?

    Have you upgraded from Windows Update to Microsoft Update?

    In Microsoft Update: have you sought optional updates?

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