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Andrew Rosenthal

Changing email address / username - 208 views

email username

started by Andrew Rosenthal on 14 Feb 08
  • Andrew Rosenthal
    #1 Andrew Rosenthal on 14 Feb 08
     
    I realise that Diigo uses the username as a primary reference for each user and as such it can not be changed.

    Maggie suggested changing the email address and then forming a new Diigo account with the original email address. I find that it is easy to change the email address. BUT when I try to create the new account with the old email address I get an error saying that the email address is already in use by another user.

    Is it just a matter of waiting for a database to be reset or is there another issue going on here?

    Andrew
  • Maggie Tsai
    #2 Maggie Tsai on 14 Feb 08
     
    We don't allow username to be changed, nor an email to be used twice.

    One workaround is for you to change the previous email to something else first, so that you can reuse the desired email. We only recommend this if it's really necessary for you to change the username / email combination.
  • Andrew Rosenthal
    #3 Andrew Rosenthal on 16 Feb 08
     
    Maggie
    I have tried this and it does not work. Even though I have changed the email address on this account, when I try to create a new account with the old email address the system tells me that the email is taken by another user.
  • Maggie Tsai
    #4 Maggie Tsai on 16 Feb 08
     
    Please drop us an email to info at diigo dot com with more details - we will help you take a closer look
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    #8 Aroob Rehman on 25 Feb 25
     
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  • cravenjack01
    #9 cravenjack01 on 10 Mar 25
     
    It is like the system might still have the old email linked even after changing it. You might need to fully remove it from the original drapes conroe tx account or contact Diigo support to see if they can free it up for reuse.
  • edemjack82
    #10 edemjack82 on 16 Mar 25
     
    It might take some time for the system to fully update. You could try clearing your cache or waiting a bit before reusing the old email. If the issue persists, contacting Diigo support might be the best option https://www.tomiwatch.co/.
  • williamsmith124
    #11 williamsmith124 on 16 Mar 25
     
    It is like the system still associates your old email with the previous account. Maybe try fully deleting the old account or reaching out to Diigo support or Best Barrettes to see if they can free up the email for reuse.
  • aylarose495
    #12 aylarose495 on 18 Mar 25
     
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  • mexijone21
    #13 mexijone21 on 23 Mar 25
     
    It sounds like the system might take some time to release the old email. You could try clearing cookies or waiting a bit longer before re-registering Visit here.
  • johandev
    #14 johandev on 31 Mar 25
     
    It seems like Diigo might still have your old email linked in its database. You could try waiting a bit or reaching out to their support for assistance.

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  • aylarose495
    #16 aylarose495 on 03 Apr 25
     
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  • cadualjone2
    #18 cadualjone2 on 07 Apr 25
     
    It is like the old email might still be tied to the original account in the backend. Sometimes it takes a little while for the system to release it fully-maybe try again after a short wait or reach out to support trusted bottleneck calculator directly just in case it's stuck.
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  • ariba123
    #23 ariba123 on 04 Jun 25
     
    If you're trying to change your email address or username, it usually depends on the platform-most have a profile or settings section where you can update personal info. Just be sure to check if your new username is available.

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  • cadualjone2
    #25 cadualjone2 on 18 Jun 25
     
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  • mayioon
    #26 mayioon on 21 Jun 25
     
    We ran into this exact issue ourselves at Delta executor. Diigo seems to treat both the email and username as locked identifiers-so even after switching our account email, the old one wasn't reusable on a second account.

    What worked was reaching out directly to their support team. They were able to clear the original email on the backend, which then let us reuse it for a different account.

    If you're stuck in a similar loop, I'd recommend sending them both account details and requesting a manual unlink of the old email. Quick fix once they respond.
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    #29 victoriajohn4 on 02 Sep 25
     
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    #31 tataka on 22 Sep 25
     
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  • jeorgmartin2
    #39 jeorgmartin2 on 09 Jan 26
     
    This is like the old email is still tied to the original account in the system, even after updating it, which usually means there's a backend delay or manual cleanup needed. It's probably not just a simple wait-and-reset situation. Threads like this are helpful for understanding platform quirks, similar to the practical account insights I've come across on pk 365.
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  • josephjames8
    #41 josephjames8 on 03 Feb 26
     
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