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onesimusx

Can't sign in in Digolet! - 209 views

Diigo About diigolet Firefox resolved

started by onesimusx on 13 Dec 08
  • onesimusx
     
    I can't login in the Digolet!
    Even when I'm logged IN in diigo,
    'm still logged OUT in Digolet!

    I'm using the latest Firefox 3!

    Anyone knows why?
    Anyone knows a workaround?
  • Graham Perrin
     
    http://www.diigo.com/tools/diigolet
    http://www.diigo.com/tools?client=ff

    You can use one (Diigolet) or the other (Diigo Toolbar) but not both at the same time.

    To your Firefox, have you added Diigo Toolbar? If so, which version: 3.1.6.5 or 3.1.6.7?

    What's your operating system?
  • onesimusx
     
    My OS:WindowsXP SP3+autoupdates
    I ONLY have the digolet ,no diigo-toolbar!
    (diigo toolbar messed up my toolbars in FF2:had to re-install FF2!
    never tried it in FF3!)

    When I'm logged in on diigo,
    and click the digolet,
    it comes down and shows "logged in"
    in the diigo tab,
    but ALL OTHER TABS:
    it comes down,showing "sign in"
    When I try to sign in,I get a short message ONCE in digolet:"signin failed"
    whether I'm signed in on diigo.com or not!

    Bottom line:I CAN't bookmark any page in my diigo page!
    Except pages from diigo.com:
    digolet works within diigo.com,when logged in!
    My last bookmark on diigo dates from 2008-10-15...
    I liked diigo,while it lasted!
    But now it's almost obsolete!


    Graham Perrin wrote:
    > http://www.diigo.com/tools/diigolet
    > http://www.diigo.com/tools?client=ff
    >
    > You can use one (Diigolet) or the other (Diigo Toolbar) but not both at the same time.
    >
    > To your Firefox, have you added Diigo Toolbar? If so, which version: 3.1.6.5 or 3.1.6.7?
    >
    > What's your operating system?
  • Graham Perrin
     
    onesimusx, thanks for the extra information.

    In the past, rarely, using something other than Windows, I had what *seemed* to be issues with Diigo/Diigolet but I discovered (through experimentation) that it was an accidental problem with my own configuration of my own computer.

    Please follow these notes in order, answer (if you can) each question that is asked. Based upon your responses, before too long someone from Diigo or from this community should be able to

    * at least: explain the symptoms that you report
    * ideally: suggest a workaround
    * ideally: provide a fix, but only if there exists a bug.


    Firefox
    =======

    Here, I sometimes test using version 3.0.5 of Firefox,
    but I also have a less compatible version 2.0.0.20.

    > never tried it in FF3!

    > had to re-install FF2

    Question 1: what is the exact version number of your Firefox 2?


    Diigolet
    ========

    In the screen shot below, my version of Diigolet is 3.1b446.

    Thanks ImageShack!

    Question 2: what is your version of Diigolet?


    Signed in and signed out: contrary presentation in the tabs
    ===========================================================

    > and click the digolet,
    > it comes down and shows "logged in"
    > in the diigo tab,

    Understood.

    > but ALL OTHER TABS:
    > it comes down,showing "sign in"

    This contrary behaviour is familiar to me. In my case neither Diigo nor Diigolet were the cause. In my case there was a problem with some other software, which was recalling a previously saved redundant password.

    In your Firefox, you have security preferences, maybe something like this:

    Thanks ImageShack!

    Question 3: are you allowing your Firefox to remember passwords for sites?

    Question 4: does anyone other than you use your Windows computer?

    Question 5: does anyone other than you allow _your_ Firefox to save _their_ passwords for their sites (and services)?

    > Bottom line:I CAN't bookmark any page in my diigo page!

    If you can answer the five questions above, each one requires only a brief answer, then we'll return to your bottom line :)

    As reassurance, this morning I have tested the most recent Diigolet for Firefox, in Firefox 2.0.0.20, and

    * Diigo Toolbar 3.1.6.13 works fine (does not mess up my toolbars)

    * Diigolet works fine; I use the Diigolet toolbar option to sign in to Diigo, then for each and every tab/page at which I choose to present Diigolet, I am signed in.

    Kind regards
    Graham
  • onesimusx
     
    Hi Graham
    Thanks for your response!
    Hope these answers help you solve it!

    Question 1: what is the exact version number of your Firefox 2?
    I don't use Firefox2 anymore!
    I use Firefox 3.0.5

    Question 2: what is your version of Diigolet?
    my digolet version is 3.1b446

    Question 3: are you allowing your Firefox to remember passwords for sites?
    Yes
    When I try to login in Digolet,a Firefox-popup with the right name (onesimusx) and the right password appears,
    when I click "login",after a few seconds Digolet "Sign in" flashes: "failed"
    When I am logged in in diigo itself,and click "Sign in,
    it shows:"Welcome onesimusx"
    When I then go to another tab,Digolet shows:
    ""Sign in to add annotations".
    When I click "Sign in" it shows: "loading",
    and then "Sign in to add annotations" returns

    Question 4: does anyone other than you use your Windows computer?
    No

    Question 5: does anyone other than you allow _your_ Firefox to save _their_ passwords for their sites (and services)?
    No

    Regards:One
  • Graham Perrin
     
    Your first set of answers are spot-on. Thanks.

    Now, in your Firefox list of saved passwords:

    1. filter to show only the entries for diigo
    2. click the 'User name' column, to sort
    3. show passwords.

    Here's my example, yours will differ, but you'll get the idea:

    Thanks ImageShack!

    For the purposes of this issue, ignore the left hand column.

    What you have is: one user name, one Diigo service, but different ways of signing in - one of which relates to Diigolet.

    My guess:

    * when you show the passwords that Firefox has saved for your diigo ID, at least one will be wrong, or redundant.
  • onesimusx
     
    Graham Perrin wrote:
    My guess:
    when you show the passwords that Firefox has saved for your diigo ID, at least one will be wrong, or redundant.

    I'm affraid you guessed wrong!

    I have 2 diigo logins:
    -secure.diigo.com
    -toolbar3.diigo.com

    Both have the same name/pw entries!
  • Graham Perrin
     
    Focusing on this described behaviour alone:

    > When I then go to another tab,Digolet shows:
    > ""Sign in to add annotations".
    > When I click "Sign in" it shows: "loading",
    > and then "Sign in to add annotations" returns

    this rarely happens to me when (for some reason, not relevant here) a Mac OS X keychain-friendly browser tries, but somehow fails, to retrieve a good password from a keychain. It's like, the saved password is good but the application doesn't quite get it.

    (Background: Keychain Access on Mac OS X is comparable to Saved Passwords in Firefox. Keychain Access is well designed to serve just about everything but the peculiarities of Firefox prevent it from doing so.)

    Back to your Firefox.

    A second educated guess (based on the paragraphs above) and if the following doesn't work then other community members and/or Diigo may have the answer.

    1. in your Firefox saved passwords, delete the entries relating to Diigo

    (You seem well organised, I'm confident that you'll know your Diigo password when it's requested.)

    2. Exit from Firefox.

    3. Start Firefox, browse to a bookmarkable page, click your bookmark for Diigolet, wait for Diigolet Toolbar to load.

    4. Click the 'Sign in' button within Diigolet toolbar, enter your Diigo credentials.

    5. Wait for the toolbar to feedback 'Succeeded'.

    6. Wait for the word 'Succeeded' to be replaced by your name.

    7. Assuming success in the first tab: open a second tab, browse again to a bookmarkable page.

    8. Click your bookmark for Diigolet, wait for Diigolet toolbar to appear in this second tab.
  • Graham Perrin
     
    Another thought:

    Added to Firefox, or added to any part of Windows, have you any software that

    /cough

    streamlines, eases or complements the saving of passwords?

    Specifically: at step (4) in comment #8 above we _do_ expect that your credentials _must_ be

    * entered by hand

    * not appearing automatically within a dialogue box.

    If a user name and/or password appear automatically in the dialogue box, after you deleted them at step (1), then it would be a sign that something other than Firefox may be saving and recalling a set of credentials.
  • Graham Perrin
     
    > 5. Wait for the toolbar to feedback 'Succeeded'.
    >
    > 6. Wait for the word 'Succeeded' to be replaced by your name.

    Paying very close attention to what happens when I call Diigolet, I see
    FIVE phases before Diigolet is ready to use. If I blink ;)
    I easily miss one or more of the five phases:

    i) top left of the browser window, red 'Loading Diigolet…'

    ii) in Diigolet toolbar, 'Loading…'

    iii) in Diigolet toolbar, 'Welcome grahamperrin'

    iv) in Diigolet toolbar, 'Succeeded'

    v) in Diigolet toolbar, 'Welcome grahamperrin'.

    Observing my Activity window of Safari, using nothing technical, I sense that network activity completes before the step (v) second presentation of 'Welcome grahamperrin'.
  • Joel Liu
     
    Hi Onesimusx,
    Please check Firefox ==>Tools ==>Options ==> Privacy ==> Cookies ==> make sure Accept cookies from sites and Accept thrid-party cookies are checked.

    Let me know if it is helpful. If not, could you zip and send your firefox profile to joel【at】diigo dot com? We'd like to help you out.

    Thanks.
  • Graham Perrin
     
    @ Joel

    I did wonder about cookies, but I do not have to reduce security in the way suggested, for Diigolet in multiple tabs to recognise me as signed in to Diigo in each one of the tabs. Here's my cookie configuration:

    Thanks ImageShack!

    and Diigolet is working in all tabs :)
  • onesimusx
     
    Joel Liu wrote:
    Hi Onesimusx,
    Please check Firefox == >Tools == >Options == > Privacy == > Cookies == > make sure Accept cookies from sites and Accept thrid-party cookies are checked.
    Let me know if it is helpful. If not, could you zip and send your firefox profile to joel【at】diigo dot com? We'd like to help you out.
    Thanks.

    ====================================================================
    You hit the right button there,Joel!

    I had "Accept thrid-party cookies" unchecked,
    after installing Firefox 3!
    çause I didn't feel a need for commercial&advertisers cookies
    residing on my system!

    After turning it on,Digolet worked again!
    Thanks alot for the solution!

    (I can't figure why the Diigo programmers didn't use a normal cookie,though....)
  • Graham Perrin
     
    onesimusx wrote:

    > I had "Accept thrid-party cookies" unchecked, after installing
    > Firefox 3!

    > After turning it on,Digolet worked again! Thanks alot for the
    > solution!

    @ onesimusx

    Glad to hear that your issue is resolved :) thanks to Joel.

    ----

    > why the Diigo programmers didn't use a normal cookie

    Earlier I wrote:

    >> I do not have to reduce security in the way suggested

    @ Diigo

    Does use in Firefox require cookies that are different (more third party) in nature, from the cookies that are required for use in Safari?

    (Maybe, assuming use of Diigo Toolbar when the user prefers Diigolet?)

    I'd like to understand this, to offer better community support.

    TIA
    Graham
  • raymond sing
     
    hi,

    I too amnot able to sign in to Diigolet.
    However, i am using IE6 instead, and myopenid.

    whenever i click on "sign-in" from the Diigolet, i get a windowds popup dialog box prompting for username and password.
    For the username, I have tried:
    -
    - http://.myopenid.com
    After clicking OK button, i am prompted to login again, not able to log in.

    Any advise?
  • raymond sing
     
    ok, i found another topic detailing this known issue with myopenid and Diigolet.
    It says have to use workaround - sign-in to Diigo website first before using Diigolet.
    Guess i have to live with it until it is fixed.

    Thanks to Graham Perrin for that workaround posting.

    raymond sing wrote:
    > hi,
    >
    > I too amnot able to sign in to Diigolet.
    > However, i am using IE6 instead, and myopenid.
    >
    > whenever i click on "sign-in" from the Diigolet, i get a windowds popup dialog box prompting for username and password.
    > For the username, I have tried:
    > -
    > - http://.myopenid.com
    > After clicking OK button, i am prompted to login again, not able to log in.
    >
    > Any advise?
  • Graham Perrin
     
    Subject: cookies

    > accepting third party cookies all the time in any browser is
    > definitely not a good way to surf the net. Period.
    >
    > wildeny
    >
    > ** I tried Diigolet with Firefox & Opera. Both need to accept
    > third-party cookies to make Diigolet work. That's really stupid.
    > May try Safari at home to see whether Diigolet is so low in
    > security level.

    Let's make cookies a separate topic. Thanks.
  • era e
     
    There is an alternative, although it's not as spiffy as the diigolet. I'm fine with using the "simple bookmarklet" if the alternative is to enable third-party cookies. http://blog.diigo.com/2008/06/27/tip-of-the-day-add-a-bookmark-on-site-diigo-simple-bookmarklet-now-available/
  • wilde ny
     
    Graham Perrin wrote:
    > Subject: cookies
    >
    > Let's make cookies a separate topic. Thanks.

    Fine. If that can help solve the problem of using Diigolet in Firefox.
  • Graham Perrin
     
    era e, thanks! Before now I never used the Post to Diigo button, the extra good news is that it's good for PDF, too! (A probable solution to http://groups.diigo.com/Diigo_HQ/forum/topic/bookmarking-pdf-files-with-the-diigolet-42929 ).
  • Graham Perrin
     
    wilde ny wrote:

    >> Let's make cookies a separate topic. Thanks.
    >
    > Fine. If that can help solve the problem of using Diigolet in Firefox.

    era e wrote:

    > Still it would be useful if the Diigolet could be a bit more
    > candid about what the problem is. I'm sure there are many users
    > who turn off third-party cookies and are confused when the
    > Diigolet doesn't work.

    Re explanations of cookies, from Diigo, there's a separate topic ;)
  • Rick Fan
     
    Diigolet uses cookie to mark the user's state, so that users can use diigolet until they sign out. So, if diigolet do not use cookie to mark any more, the user's state will be clear after use close the browser and need to sign in every time when they save bookmark. I think that's worse than now.
  • Joel Liu
     
    Hi All,
    Here is why diigolet needs thrid-party cookie enabled: You don't need to login diigolet again when you restart your browser.
  • Graham Perrin
     
    Persistence plus security (WebKit-based browsers)

    If you use the sign-in/out routine suggested at http://www.diigo.com/0590i then you can continue to block third party cookies *and* Diigolet does work throughout multiple browsing sessions.

    Restart Chrome, or Safari, or the operating system, no need to sign in again. Diigolet works :)

    If diigoandlogincookie is relevant: valid for one year.

    Compatibility

    Tests show that Firefox can not work in the same way. wilde ny above
    http://groups.diigo.com/Diigo_HQ/forum/topic/#18 reports that Opera is similarly incompatible.
  • Graham Perrin
     
    √ thumbs up! Thanks all!

    Let's:

    a) treat this topic - which originated from a Firefox user - as resolved;

    b) leave Diigo to address the system requirements topics
    http://groups.diigo.com/Diigo_HQ/forum/tag/requirements in due course.
  • Joel Liu
     
    Hi all,

    The problem was finally solved.

    1. Diigolet uses cookies authroization if available (available means that 3rd party cookies are allowed)
    2. If cookies are not available, diigolet gracefully falls back to http authorization.
    3. The advantage of cookies auth over http auth is that your sign in status can be remembered so you don't have to type your username and password the next time you open the browser.

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