Bookmarks won't save/upload - 159 views

bookmark problem save

started by Vahid Masrour on 05 Jul 08

#2 Vahid Masrour on 05 Jul 08

Also, i couldn't post in this forum with my FF. Had to use IE...? Could it be related? is there an issue between my FF and Diigo? I have many extensions... Anyone i should take care of?

One more thing: just added you toolbar to my IE, and it works fine. But i really don't want to use IE... please help me!!

Vahid Masrour wrote:
> Using FF3, and latest version of the Diigo Toolbar on Windows XP. I use the same config on a different computer and internet connection (at different times of day), and it works fine.
>
> My issue is: I click to add a bookmark, the suggestions for tags show up normally, but when i save it the "book" doesn't tun red, and when i check on my bookmarks' page, the bookmark doesn't show (it wasn't saved, therefore). However, if i click to add the bookmark again, the tags show correctly, but not the comments. If i saved it for a group, the group doesn't get the bookmark either. The bookmarks won't save no matter what i do from this computer.
>
> What should i do?
>
> Thanks!
>
> This is a BIG problem, since it took me several days to realize this... And i bookmark several pages per day!

<div class="cArrow"> </div><div class="cContentInner">Also, i couldn't post in this forum with my FF. Had to use IE...? Could it be related? is there an issue between my FF and Diigo? I have many extensions... Anyone i should take care of? <br /> <br /> One more thing: just added you toolbar to my IE, and it works fine. But i really don't want to use IE... please help me!! <br /> <br /> Vahid Masrour wrote: <br /> > Using FF3, and latest version of the Diigo Toolbar on Windows XP. I use the same config on a different computer and internet connection (at different times of day), and it works fine. <br /> > <br /> > My issue is: I click to add a bookmark, the suggestions for tags show up normally, but when i save it the "book" doesn't tun red, and when i check on my bookmarks' page, the bookmark doesn't show (it wasn't saved, therefore). However, if i click to add the bookmark again, the tags show correctly, but not the comments. If i saved it for a group, the group doesn't get the bookmark either. The bookmarks won't save no matter what i do from this computer. <br /> > <br /> > What should i do? <br /> > <br /> > Thanks! <br /> > <br /> > This is a BIG problem, since it took me several days to realize this... And i bookmark several pages per day!</div>

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#3 Vahid Masrour on 05 Jul 08

Also tried uninstaling and re-installing diigo in FF, to no avail.

This is really frustrating... should i switch back to del.icio.us??? Don't make me do this!

<div class="cArrow"> </div><div class="cContentInner">Also tried uninstaling and re-installing diigo in FF, to no avail. <br /> <br /> This is really frustrating... should i switch back to del.icio.us??? Don't make me do this!</div>

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#4 Maggie Tsai on 06 Jul 08

Vahid,

What diigo FF toolbar version do you have? to find the version #, go to Diigo >> Help >> About

Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?

<div class="cArrow"> </div><div class="cContentInner">Vahid, <br /> <br /> What diigo FF toolbar version do you have? to find the version #, go to Diigo >> Help >> About <br /> <br /> Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?</div>

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#5 Vahid Masrour on 07 Jul 08

Diigo 3.1.5.9
PC = P4 @ 2,4, 1,5 Ram, Win XP.

Extensions i have on my Firefox:
Adblok, Adblock plus, Add to Netvibes, All in one sidebar, Diccionario de español, Dictionnaire Hunspell en francais, Flashgot, Gmail manager, Gmail Space, Google Geras, Google Notebook, Grease monkey, pdf download, session manager, United States English dictionnary,
Verificaçao ortográfica pt-BR, Wizz RSS News reader. They all seem to work normally.

Thanks fo tryng to help out on this.

Vahid.

Maggie Tsai wrote:
> Vahid,
>
> What diigo FF toolbar version do you have? to find the version #, go to Diigo > > Help > > About
>
> Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?

<div class="cArrow"> </div><div class="cContentInner">Diigo 3.1.5.9 <br /> PC = P4 @ 2,4, 1,5 Ram, Win XP. <br /> <br /> Extensions i have on my Firefox: <br /> Adblok, Adblock plus, Add to Netvibes, All in one sidebar, Diccionario de español, Dictionnaire Hunspell en francais, Flashgot, Gmail manager, Gmail Space, Google Geras, Google Notebook, Grease monkey, pdf download, session manager, United States English dictionnary, <br /> Verificaçao ortográfica pt-BR, Wizz RSS News reader. They all seem to work normally. <br /> <br /> Thanks fo tryng to help out on this. <br /> <br /> Vahid. <br /> <br /> <br /> Maggie Tsai wrote: <br /> > Vahid, <br /> > <br /> > What diigo FF toolbar version do you have? to find the version #, go to Diigo > > Help > > About <br /> > <br /> > Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?</div>

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#6 Vahid Masrour on 08 Jul 08

Next steps: i have uninstalled and re-installed Firefox 3. The only add-on i put was Diigo (this should really show how much i have become dependent). Still, the bookmarks won't save!

I have also downloaded IE 7, and the Diigo toolbar works just as fine there as it did on IE6.

I really don't understand what the issue might be, but this has been slowing down my websurfing, since if i can't record what i find of interest, it just doesn't work for me.

Please advise on what i could try next.

Maggie Tsai wrote:
> Vahid,
>
> What diigo FF toolbar version do you have? to find the version #, go to Diigo > > Help > > About
>
> Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?

<div class="cArrow"> </div><div class="cContentInner">Next steps: i have uninstalled and re-installed Firefox 3. The only add-on i put was Diigo (this should really show how much i have become dependent). Still, the bookmarks won't save! <br /> <br /> I have also downloaded IE 7, and the Diigo toolbar works just as fine there as it did on IE6. <br /> <br /> I really don't understand what the issue might be, but this has been slowing down my websurfing, since if i can't record what i find of interest, it just doesn't work for me. <br /> <br /> Please advise on what i could try next. <br /> <br /> Maggie Tsai wrote: <br /> > Vahid, <br /> > <br /> > What diigo FF toolbar version do you have? to find the version #, go to Diigo > > Help > > About <br /> > <br /> > Just tested and cannot reproduce what you just described. Have you had problem earlier? What's your computer specs and any new extensions?</div>

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#7 Joel Liu on 08 Jul 08

Could you open a new profile and try diigo in it? Here are instructions on how to open a new firefox profile:
http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP

<div class="cArrow"> </div><div class="cContentInner">Could you open a new profile and try diigo in it? Here are instructions on how to open a new firefox profile: <br /> <a href="http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP" rel="nofollow" target="_blank">http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP</a></div>

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#8 Vahid Masrour on 08 Jul 08

Just did... still not working.

Joel Liu wrote:
> Could you open a new profile and try diigo in it? Here are instructions on how to open a new firefox profile:
> http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP

<div class="cArrow"> </div><div class="cContentInner">Just did... still not working. <br /> <br /> <br /> Joel Liu wrote: <br /> > Could you open a new profile and try diigo in it? Here are instructions on how to open a new firefox profile: <br /> > <a target="_blank" href="http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP" rel="nofollow">http://support.mozilla.com/en-US/kb/Managing+profiles#Windows_98_ME_2000_and_XP</a></div>

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#9 Joel Liu on 08 Jul 08

What firewall did you use? Try to temporarily disable it and see whether you can add bookmark again?

<div class="cArrow"> </div><div class="cContentInner">What firewall did you use? Try to temporarily disable it and see whether you can add bookmark again?</div>

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#10 Vahid Masrour on 09 Jul 08

Sunbelt personal firewall. I have tried disabling it and using Diigo, but it won't work (with firefox, as i said earlier it work smoothly on IE).

I also use Avira Antivirus, NOD antivirus, Threadfire antimalware, and S&D Spybot antimalware.

Joel Liu wrote:
> What firewall did you use? Try to temporarily disable it and see whether you can add bookmark again?

<div class="cArrow"> </div><div class="cContentInner">Sunbelt personal firewall. I have tried disabling it and using Diigo, but it won't work (with firefox, as i said earlier it work smoothly on IE). <br /> <br /> I also use Avira Antivirus, NOD antivirus, Threadfire antimalware, and S&D Spybot antimalware. <br /> <br /> Joel Liu wrote: <br /> > What firewall did you use? Try to temporarily disable it and see whether you can add bookmark again?</div>

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#11 Joel Liu on 09 Jul 08

Ok.
1) Disable all these firewalls and anti-virus softwares temporaily.
2) Sign out diigo and sign in again, then try to add a new bookmark.

If these steps still don't help you, please change your Diigo password to a temp one and send it to joel 【at】 diigo dot com, we will look into your account and see what's wrong.

While we are in debugging process, you can use diigolet (http://www.diigo.com/tools/diigolet ) or "Post to diigo" ( http://www.diigo.com/tools/post_to_diigo) instead.

<div class="cArrow"> </div><div class="cContentInner">Ok. <br /> 1) Disable all these firewalls and anti-virus softwares temporaily. <br /> 2) Sign out diigo and sign in again, then try to add a new bookmark. <br /> <br /> If these steps still don't help you, please change your Diigo password to a temp one and send it to joel 【at】 diigo dot com, we will look into your account and see what's wrong. <br /> <br /> While we are in debugging process, you can use diigolet (<a href="http://www.diigo.com/tools/diigolet" rel="nofollow" target="_blank">http://www.diigo.com/tools/diigolet</a> ) or "Post to diigo" ( <a href="http://www.diigo.com/tools/post_to_diigo" rel="nofollow" target="_blank">http://www.diigo.com/tools/post_to_diigo</a>) instead.</div>

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#12 Joel Liu on 09 Jul 08

Please also look into Firefox == >Tools === >Options == >Privacy ===Cookie === >Accept third party cookie opion? Make sure this option is checked

<div class="cArrow"> </div><div class="cContentInner">Please also look into Firefox == >Tools === >Options == >Privacy ===Cookie === >Accept third party cookie opion? Make sure this option is checked</div>

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#13 Vahid Masrour on 09 Jul 08

Tried disabling everything... didn't work. But somethin weird did happen while testing: one bookmark made it through... don't know why. I've kept every protection off since, but i can't upload any bookmark.

I sent you the mail as requested.

Cookies: they were enabled, and i proceeeded to erase them and log out+log in... still can't make it work.

Joel Liu wrote:
> Please also look into Firefox == >Tools === >Options == >Privacy ===Cookie === >Accept third party cookie opion? Make sure this option is checked

<div class="cArrow"> </div><div class="cContentInner">Tried disabling everything... didn't work. But somethin weird did happen while testing: one bookmark made it through... don't know why. I've kept every protection off since, but i can't upload any bookmark. <br /> <br /> I sent you the mail as requested. <br /> <br /> Cookies: they were enabled, and i proceeeded to erase them and log out+log in... still can't make it work. <br /> <br /> <br /> Joel Liu wrote: <br /> > Please also look into Firefox == >Tools === >Options == >Privacy ===Cookie === >Accept third party cookie opion? Make sure this option is checked</div>

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