Sometimes Getting Along Comes Down To How You Say 'Gravy' - 1 views
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Lara Cowell on 15 Apr 14In the mid-1970s, sociolinguist John Gumperz was summoned to Heathrow International Airport to help make sense of an odd culture clash. The new hires in Heathrow's employee cafeteria (mostly women from India and Pakistan) and some of the baggage handlers at the airport - had grown to openly resent each other. Why? One word: gravy. British women cafeteria employees said the word with a rising intonation - gravy? - that was understood as "Would you like some gravy?" The Indian and Pakistani women, however, said it with falling intonation - gravy. That came across as, "This is gravy; take it or leave it." A mere surface intonational difference, yet the cause of major social misunderstanding.