Group items tagged

How they sold a million phones I'm not exactly sure. By the time I got to the front of the line at around 10:30p Eastern I would say that 80% of the customers were walking away empty handed. The transactions were failing at the point where Apple connected to the AT&T database. Apple was doing their best to provide service to their customers at 10:30 on a Friday night. Their partner, the entity that could have sent most of the customers home fat and happy was not. AT&T customer support was closed. They were still working industrial era "office hours". Not only were they closed on Friday night, they were closed for the entire weekend. A dramatic example of two partners with very different DNA.

I've been thinking about this a lot. Somewhere I heard, and I wish I could remember where, that the average time for a person to get their first response via Yahoo Answers in Korea is 45 seconds. That's a remarkable response time when you realize that the answer is most likely being typed on a mobile phone. Now, that answer is most probably crap, but the point remains-- in this new world people have an expectation of an almost instantaneous response. If you aren't prepared to offer instantaneous service then you shouldn't attempt to offer the service at all as you are most likely going to disappoint.

The first rule of community engagement: You have to respond. A real person has to respond, and you need to do it lightning fast. Anything less and you've disappointed. It's okay if you respond and say, "We hear you, and we're working on it." But it's not okay to answer with dead silence, or to say "Well get back to you first thing Monday morning. Have a nice weekend."

What makes Dropbox different? Super fast We're obsessed with performance every step of the way. Effortless sync Changes to your files are instantly synced across your computers. Works like you do No complicated interface to learn.It's seamlessly integrated into your desktop. Always accessible All of your stuff is available via the web, so you can get it no matter where you are. Share the love Invite friends and family to a shared folder for easy collaboration around files. Don't worry about it Make a mistake?You can undelete files or restore old versions in a snap.

FriendFeed enables you to keep up-to-date on the web pages, photos, videos and music that your friends and family are sharing. It offers a unique way to discover and discuss information among friends.

customized feed

php Free Chat is a free, simple to install, fast, customizable and multi languages chat that uses a simple filesystem for message and nickname storage. It uses AJAX to smoothly refresh (no flicker) and display the chat zone and the nickname zone. It supports multi-rooms (/join), private messages, moderation (/kick, /ban), customized themes based on CSS and plugins systems that allows you to write your own storage routines (ex: Mysql, IRC backends ...), and you own chat commands !