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"They usually want some magic metric, some formula like, "two hours on LinkedIn + four comments in groups = tangible outcomes for the organization." It doesn't work that way. A great deal depends on how the worker chooses to spend that time in social channels, how well he filters and curates information, how she chooses the people with whom she's interacting. "

"Good practice is made up of work, and thought, and mistakes, and time. Things that look easy in the hands of a skilled professional are often the end result of years of practice and experience: According to Peter Sims's Little Bets, Chris Rock spends as much as a year polishing a new joke in small venues, publicly failing more often than not.   Finding an interesting eLearning treatment for dry content often comes not from a stroke of brilliance but from years of learning to sift through stakeholder requests and experts' war stories and performance issues and case studies."

"Those of us in the industry get this. But now our learners are getting it, too. We're living in a world where people have figured out that if they don't know how to do something they don't have to wait 2 months and pay to take a day-long class. They are identifying their own learning needs and choosing from available options the ones they feel best suit their own situations. Not only can they do it, they are starting to expect it. And they are doing it for each other. Go look at YouTube, or Snapguide, or product discussion forums, or any number of other sites where individuals are creating and posting help just for the purpose of sharing it with others."