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"Worse, the first-order barriers often become self-fulfilling prophecies. For instance, the time needed to learn about a new technology is greatly extended by an individual's sporadic use of it. Lots of time is spent just logging in or setting up or getting back in the groove with the basics, making people feel like they are starting over-again and again."

""Work backwards. Write the performance goals, decide how you will assess those, and then design the program. The content and activities you create should support eventual achievement of those goals.""

"Good practice is made up of work, and thought, and mistakes, and time. Things that look easy in the hands of a skilled professional are often the end result of years of practice and experience: According to Peter Sims's Little Bets, Chris Rock spends as much as a year polishing a new joke in small venues, publicly failing more often than not.   Finding an interesting eLearning treatment for dry content often comes not from a stroke of brilliance but from years of learning to sift through stakeholder requests and experts' war stories and performance issues and case studies."

"reflective practice is the "capacity to reflect on action so as to engage in a process of continuous learning"-a defining characteristic of professional practice. The course meant to expand my capacity as well as help me shift my work identity from "worker" to "practitioner"-a distinction that has made all the difference in how I enact my work now."

"Those of us in the industry get this. But now our learners are getting it, too. We're living in a world where people have figured out that if they don't know how to do something they don't have to wait 2 months and pay to take a day-long class. They are identifying their own learning needs and choosing from available options the ones they feel best suit their own situations. Not only can they do it, they are starting to expect it. And they are doing it for each other. Go look at YouTube, or Snapguide, or product discussion forums, or any number of other sites where individuals are creating and posting help just for the purpose of sharing it with others."

"Next time you're surfing around looking at eLearning courses, ask yourself what the designer's attitude toward his or her audience might be. In what ways does it show? Does it help or harm? What programs do you like and find most engaging? I bet they don't make you feel like a stupid untrustworthy cheater. What would you do differently if it were up to you?"