This article discusses how social media has changed customer service from being a support function into an extension of marketing. It highlights the company Zappos for being the premier example of how a company can have amazing customer service across several social media outlets. The article also discusses that 46% of customers want to solve a problem and 40% of people want to give their feedback on a product which touches on the need to be consulted. The last section of the article gives 12 ways that social media enhances customer service and 5 ways to measure social media customer service.

This is a great how to guide for video resume. It discusses equipment needed, what to consider before you shoot, creativity, time, legalities, production, editing, when to avoid the video resume, and editing.

This article discusses new media vs. old media highlighting the key differences between blogs and social media and the traditional press.

This site suggests ways to improve the content, organization, and marketing of your blog. It focuses on making everything user friendly, easily accessible, and keeping it simple (not too many plugins).

This is a very helpful blogging article since it is WordPress specific. It explains how you can customize the design of your layout and different options you have for organization.

This article explains Fair Use in terms of its four factors, cases involving it, comments and criticisms, and disagreements regarding it.

This source is thorough explanation of how to effectively write verbal instructions. It runs through the preliminaries (audience, situation, number of tasks, and the grouping of tasks), the common sense things to consider, and graphics, formating, and the revisions process. This guide is a great foundation for writing instructions that can be applied to a more visual approach for project one.

This web page gives some good examples of layouts that use the C.R.A.P. principles.

This is an article on the book "Alter Ego: Avatars and their Creators" by Robbie Cooper. The book explores photographs of real people and their online identities, also known as their "avatars." The book also taps into the connections between the two and what makes them different. I think it is very interesting to see how people want to be perceived online and then the real person hiding behind the virtual mask.