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What even is internet consulting??

The website put forth by the Localization Industry Standards Association. A member based organization that provides consulting and guidelines for organizations to do business globally.

Although this is foremost a retailer of products, Amazon sticks out to me as a successful model of the WWIC concept. Being able to read both customer and professional product reviews allows me to investigate a product's merits and deficincies with ease. I have joked with my wife that Amazon may know me better than anyone. The items Amazon recommends for me are often so closely aligned with my interests that I am impressed with their algorithms to determine my preferences. Occasionally this list of suggestion will contain an item of no interest to me, and I am able to simply click and delete it. Somehow Amazon manages to consult with me in a way I find highly effective.

This is a useful site which tells me about the security of this site. This is the reason why I use fake name for many of these programs and release very little personal information. Several of the other sites talk about upgrades of this program with plugins. This site advises against it and how to set up stronger passwords and not to link personal MySQL server to connect remotely if working on a project with another computer. So updated security is essential and avoiding 3rd party plugins can be important.

Another simple but useful article about writing instructions.

This is an interview with Thor Muller, CEO of GetSatisfaction.com. Muller discusses the importance of customer service and how it is replacing outsourcing. He talks about how it's much easier for people to discuss their problems are quickly read about them through forums on the internet vs. waiting on hold with customer service. He discusses both the benefits to the companies, as well as, the customers'. 

This article discusses how social media has changed customer service from being a support function into an extension of marketing. It highlights the company Zappos for being the premier example of how a company can have amazing customer service across several social media outlets. The article also discusses that 46% of customers want to solve a problem and 40% of people want to give their feedback on a product which touches on the need to be consulted. The last section of the article gives 12 ways that social media enhances customer service and 5 ways to measure social media customer service.