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WHEN IT COMES to growing hotel revenue, size does not matter. Economy hotels and micro-inventory properties are experiencing one of the biggest booms in recent years, thanks partly to a massive resurgence in small group travel, changing economic trends, and the staying power of global "return to travel". CBRE noted economy and midscale hotels recovered to 2019 performance levels by 2021, and properties with fewer rooms may benefit from lower operating costs when compared to their big-box brethren-though they also tend to have fewer resources with which to hire revenue professionals. Revenue managers are driving the charge for better operating returns. Many are taking the lessons they learned from their success at larger hotels and applying these truths to the industry's smaller properties. These revenue managers leverage new technology and strategies, options that small hotels with smaller, cross-functional staff haven't fully embraced. However, competition among economy hotels and properties tends to be fierce, requiring new action, especially with recent economic pressures and a downward 2023 RevPAR forecast of 0.2 percent in recent data shared by Tourism Economics . Modern revenue management practices and technology can provide these hotels with many benefits and significant competitive advantages. Small hotels need to avoid the erratic rate shifts of the past and capitalize on new trends as they emerge. By embracing strong revenue management systems and discipline in these properties, operators can realize greater control over a typically inconsistent space. Room Enough for Revenue The most common misconception about revenue management's place in hospitality is that it is the domain of large or full-service hotels. This is simply not the case today. No two hotels are the same, in practice, with key differences always existing between the layout of a property, its location, third-party partnerships, and so on. Every hotel has different revenue pot

MAGNUSON HOTELS HAS added a new hotel to its Magnuson Independent Collection portfolio, the Studios & Suites 4 Less Charlotte, in Charlotte, North Carolina. It is the sixth hotel added to the Independent Collection by owner Ray Patel of Charlotte. The 126-room hotel is near Charlotte Douglas International Airport, The Billy Graham Library, the NASCAR Hall of Fame and the Levine Museum of the New South, according to Magnuson. The new hotel looks to draw a 52-week nonseasonal business base from the regional banking, finance, software, and biotech sectors. Charlotte is also home to the Research Triangle Park, a globally prominent research center with over 170 companies and federal agencies in the U.S. "When Ray Patel called us in 2005, he wanted to build his own brand called Studios & Suites 4 Less, and that is exactly what Ray did," said Thomas Magnuson, CEO of Magnuson Hotels. As Patel's team manages the Studios & Suites 4 Less brand and operations, Magnuson Hotels provides the technology, distribution, and marketing for the brand. "We appreciate our partnership with Magnuson Hotels, which is now entering its 17th year of consecutive increases," said Patel of Charlotte. "It is a pleasure and privilege to continually add new properties in our home market of Charlotte, North Carolina," he added.

HOSPITALITY SOFTWARE FIRM Actabl recently introduced new bundled offerings designed to address hotels' operational efficiency, profitability and workflow management. The bundles include features from its integrated solutions-ProfitSword, Hotel Effectiveness, Alice and Transcendent-providing solutions for business intelligence, labor management and operations and CapEx, Actabl said in a statement. "We are thrilled to unveil our new bundled solutions, which mark a significant evolution in how we deliver value to our customers," said Jason Luo, Actabl's chief revenue officer. "We've thoughtfully crafted our offerings to meet the unique needs of properties and management groups of all sizes, providing a comprehensive, scalable, and flexible approach to hotel management." The new bundles are marketed to hotel management companies in three tiers: the Base Bundle, providing essential tools for foundational needs; the Advanced Bundle, offering enhanced features for more complex management requirements; and the Premier Bundle, delivering comprehensive, customizable solutions for those seeking to maximize the Actabl platform.

SITEMINDER, THE HOSPITALITY software platform led by CEO Sankar Narayan, and IDeaS recently launched the "Dynamic Revenue Plus" revenue management system that enables hotels to access live market intelligence and quickly act on their bookable inventory, pricing and distribution strategies. This mobile-first solution allows any hotel to optimize revenue based on market demand, unlike traditional RMS, which are often limited to select hotels. Dynamic Revenue Plus employs data from SiteMinder's platform, encompassing 120 million annual hotel bookings, and will soon be enhanced with pricing recommendations from IDeaS, the companies said in a joint statement. "We're committed to democratizing revenue management and bringing the benefits of dynamic, demand-based pricing to hotels across the globe," said Klaus Kohlmayr, IDeaS' chief evangelist and development officer. "This partnership offers hotels of all sizes and operating models a viable option to avoid losing revenue due to outdated manual practices." The integration of IDeaS' dynamic pricing capabilities with SiteMinder's distribution platform and market intelligence will help hotels of all sizes, including those with limited resources, with robust revenue management and quick market access, the statement said. It will initially be available to hotels in Australia and New Zealand, expanding to other markets in 2025, the companies said.

FF&E PROVIDER HÄFELE and Like Magic, a guest experience platform, are producing a new multifunctional hotel room concept. The "Work and Sleep" concept allows hotel operators to transform rooms into offices, meeting spaces and other functional areas using digitally enabled furniture, fitting solutions and specialized software. Work and Sleep integrates a booking engine, guest platform, employee interface and monitoring tools into one central hub, streamlining hotel management, the companies said in a joint statement. It will combine Like Magic's guest and employee experience platform with Häfele's hardware systems, the statement said. The collaboration aims to introduce new revenue models by activating otherwise vacant rooms while reducing outfitting costs. "Our goal is to lead the way in hotel industry innovation with our forward-thinking concepts," said Gregor Riekena, Häfele's CEO. "We are currently testing these new ideas at the ibis Styles Hotel in Nagold, Germany, which serves as a valuable proving ground for our initiatives. This innovation not only allows us to gather essential insights and refine our concepts, but also demonstrates our commitment to pushing the boundaries of what modern hotels can offer. By continuously evolving and enhancing our solutions, we aim to set new standards for guest experience and operational efficiency."

STAYNTOUCH, A CLOUD-BASED hotel property management software developer, recently launched UpsellPRO, an attribute-based selling platform that allows hotels to unbundle room reservations and market individual room features to guests during the booking process. The launch followed a report stating that half of respondents with a booking window over one month would pay more for ABS, Stayntouch said in a statement. "Attribute-based selling is giving travelers a degree of control over their hotel stay that they never thought possible, and hoteliers can deliver this experience without overwhelming themselves with unmanageable processes," said Nicole Dehler, Stayntouch's vice president of product. "The best part about today's ABS deployments is they can be delivered directly through the hotel PMS, automating inventory and room management without relying on a convoluted network of connected systems." Dehler said any hotel can leverage upselling to enhance service delivery and boost revenue growth organically, in a way that guests love.

TOCK, A RESERVATIONS and events platform for the hospitality industry, recently partnered with Curator Hotel & Resort Collection to enhance food and beverage operations and provide additional amenities to guests. The partnership will enable Curator member hotels and resorts to streamline operations, drive revenue and improve guests' experiences on a single system. "Tock provides a holistic solution that empowers our customers and we're thrilled to bring that to Curator's elite network of independent hotels and resorts," said Patrick Venn, Tock's head of hotels and enterprise. "This partnership aligns with our mission to empower hotels of all sizes with forward-thinking technology focused on revenue management. Together, we aim to help these properties not only in navigating today's competitive landscape, but also setting new standards in delivering extraordinary guest experiences." Tock's platform offers capabilities tailored for hotel operators, Tock said in a statement.

ELECTRIC VEHICLE CHARGING stations are a growing fixture at hotels around the U.S. Now, EV charging hardware and software producer EVPassport has released a new cloud-based system that connects its users to the hotel's guest services platform. The EVPassport Hotel Cloud, a variation of the company's cloud platform designed specifically for the hospitality industry, offers several options beside a simple charge. Guests can use the platform to locate the hotel on all EV charging location maps and apps. It allows owners to set charging prices, manage access and get details on energy usage, earnings history and carbon offset. EVPassport Hotel Cloud's "scan and charge" QR code technology allows users to pay without needing fobs, apps or cards. Hotels get an extra revenue stream from the stations, which can be wrapped in the hotel's name, logo and colors.

DUETTO, A REVENUE management software provider, recently introduced BlockBuster, a revenue optimization solution, and rebranded its acquired space optimization tool, MiceRate, as OpenSpace, integrating new functions. BlockBuster coordinates revenue, sales and catering teams to optimize business quotes, while OpenSpace automates revenue management for rooms, event spaces, and ancillary services, Duetto said in a statement. "The addition of OpenSpace, combined with our investment in group management, positions us as a one-stop-shop for hoteliers looking to maximize revenue across their entire property," said David Woolenberg, Duetto's CEO. "Now, our customers can leverage Duetto to optimize pricing, manage inventory, and streamline bookings for individual guests, groups, and function spaces - all in a single, unified solution. These enhancements will streamline the group booking process, improve internal communication, and ensure a more seamless experience for both hoteliers and their customers."

STAYNTOUCH, A CLOUD-BASED hotel property management software developer, recently deployed its PMS at 139 Cobblestone Hotels locations in 90 days. Cobblestone has more than 160 properties across 29 states. The PMS streamlines operations, improves efficiency and speeds up property setups with template configurations, according to Stayntouch. It also enhances revenue and occupancy through an integrated rate strategy module and provides products to manage operations, drive revenue and support guest services. "At Stayntouch, we understand the challenges faced by hotel chains like Cobblestone, which is why we've tailored our solutions to meet their needs," said Jacob Messina, Stayntouch's CEO. "This collaboration reflects our commitment to delivering solutions that enhance operations and drive revenue for owners and operators. We focus on understanding their needs, delivering consistently, and building trust as a reliable partner."

Bill Fanning is now the chief revenue officer at Stayntouch, a cloud-based hotel property management software developer. Previously, he was senior vice president of sales at Compeat, part of Restaurant365's enterprise suite, covering accounting, inventory, scheduling, payroll, and HR solutions. In his new role at Stayntouch, Fanning will oversee revenue strategy and expansion efforts, focusing on customer value, strategic partnerships and global commercial growth across North America, Europe and global markets. "We are pleased to welcome Bill Fanning to our team," said Jacob Messina, Stayntouch's CEO. "His exceptional track record and experience in the hospitality industry and enterprise sales make him the perfect fit to lead our commercial strategy. Bill shares our unwavering commitment to customer success and innovation. His expertise will be instrumental in strengthening our relationships with hotel partners and enterprise customers, ensuring we continue to deliver solutions that address the most pressing challenges faced by hotel owners and operators today."

SOFTWARE PLATFORM SITEMINDER, led by CEO Sankar Narayan, has partnered with PMS software developer Cloudbeds to provide more service to its 60,000 hotelier clients. The collaboration allows Cloudbeds clients direct access to SiteMinder's revenue platform, while SiteMinder users can leverage Cloudbeds' PMS platform. "In late 2023, we announced our mission of making sophisticated revenue management accessible to every hotel in the world," said Narayan. "We are excited to partner with an industry leader like Cloudbeds to propel this mission, by removing the friction that comes with having critical data hidden away in isolated systems. This partnership is a testament to the $50 billion hotel revenue that is processed by SiteMinder's platform each year as well as the unique position that we hold to completely transform revenue management for the global hotel industry. It continues SiteMinder's long history of breaking down silos in a highly-fragmented industry."

HOTEL MANAGEMENT FIRM Revival Hotels is working with Stayntouch to provide its cloud-based property management systems to Revival's independent portfolio. Revival is led by Founder and CEO Saxton Sharad. Revival will receive automated software with flexibility and an interface its team can adopt to improve daily operations, the companies said in a joint statement. "We chose Stayntouch because it's built for the way modern hotels operate-efficiently, intuitively, and designed to work for our teams, not against them," Sharad said. "Having worked with nearly every PMS on the market, we know a system is only as good as how well the team can use it. Stayntouch's ease of use and cloud-based flexibility have allowed us to streamline front desk operations, reduce training times, and improve the guest experience. Seeing our teams thrive with this system confirms we made the right choice."

UNIFOCUS, A WORKFORCE management system provider led by CEO Moneesh Arora, recently partnered with Nonius, a guest-facing solutions company for hotels, to integrate Nonius' platform with the Unifocus operations management system. This partnership ensures guest requests inform operational priorities, enabling real-time adaptation to guest needs and improving service delivery and staff efficiency. By integrating Nonius' guest messaging solution, Unifocus connects hotel staff with guests more effectively, the companies said in a joint statement. "Our partnership with Nonius isn't just an additional feature, it's a transformative bridge connecting the guest experience with hotel operations," said Arora. "It blends technology with the guest journey, enhancing human connections and setting the stage for the future of hospitality."

ONLY ONE IN five hotel professionals believe the current tech stack is sufficient for achieving efficiencies, cost savings and adequate guest care, according to a recent survey by the Hospitality Women's Innovation Council. Approximately 91 percent of survey respondents indicated that better collaboration among technology companies on integrations is needed, while 86 percent felt improved integration processes would encourage greater investment in technology. HWIC, a group of hotel brand executives, managers, and innovators, conducted the survey between May 25 and June 15, HWIC said in a statement. More than 300 owners, managers, and technologists participated in the survey. The study was supported by Visual Matrix, a PMS software developer in Richardson, Texas. "Industry professionals have confirmed that more than any other factor, collaboration is the key to driving better business results for hoteliers-collaboration among technology providers and between the providers and the hoteliers they serve," said Georgine Muntz, HWIC co-chair and CEO of Visual Matrix. "When we created the council close to a year ago, we began with the assumption that women leaders in hospitality can help improve the ways industry professionals collaborate for common ends and encourage better standardized integrations. Now that assumption has been fully validated. We look forward to sharing the council's recommendations on better integration, collaboration and advancing innovation, in the weeks ahead."

"UNSTOPPABLE" WAS THE theme for Choice Hotels International's 67th Owner & Franchisee Convention in Las Vegas last week. In keeping with that, the company announced new software tools, a new prototype and more news on the incorporation of more than 600 newly acquired Radisson Hotels Americas properties. Nearly 6,000 hotel owners, general managers and Choice associates attended the three-day event at Mandalay Bay Resort and Casino, according to the company. It included more than 85 educational and brand sessions as well as 275 vendor exhibits. "At our 67th Annual Convention, we celebrated our shared success with thousands of Choice franchisees, examined key travel industry trends, and revealed our plans to capitalize on them and keep the momentum going," said Pat Pacious, Choice's president and CEO. "We're inspired by the ways these entrepreneurs bet on themselves, and we are committed to being by their side as we continue to disrupt the industry together."

DIGITAL TIPPING CAN boost hotel associates' earnings by up to $375 per week, according to a recent study by Shiny, a digital tipping platform. Furthermore, guests are 15 percent more likely to tip compared to 2023, with half leaving tips of $10 or more. Shiny's second annual report, "Harnessing Tipping Data to Empower and Motivate Hospitality Workers," also includes a case study on Stonebridge Cos., a hospitality management firm that implemented Shiny's digital tipping platform across its hotels in 2022. The report analyzes tipping behaviors and patterns at hotels using its digital tipping software. "Not only is providing a tipping option for associates a phenomenal benefit to increase take-home pay, but it also is a fantastic way to keep employees engaged beyond daily standup," said Rebecca Robinson, Shiny's cofounder. "In this report, we continue to explore trends in digital tipping to further improve operations and ultimately increase retention."

WORKFORCE MANAGEMENT SOFTWARE can help hotels better deal their reduced workforce, according to a white paper from Unifocus. The paper examines the persistent labor shortage in the hotel industry, while outlining strategies for operators to adapt for sustained efficiency and profitability. The white paper, titled 'The hotelier's definitive guide to success amid staffing shortages,' offers strategies for cost control, optimizing staffing, and reducing turnover to create a sustainable and predictable operational framework, Unifocus said in a statement. It gives insights into lessons drawn from the gig economy, strategies for upholding service excellence with fewer available workers, and means to assess the sustained advantages of these approaches. Roughly 92 percent of hotels experiencing staffing shortages despite job growth in the second quarter of 2023, Unifocus said.

THE 12TH EDITION of Uniform System of Accounts for the Lodging Industry is now launched. Hospitality Financial and Technology Professionals published the revised edition, overseen by the Global Finance Committee and jointly sponsored by the American Hotel & Lodging Association and HFTP. The publication added financial and operating changes, a sustainability section, and a section specific to all-inclusive hotels, with an adoption date of Jan. 1, 2026. The GFC comprises global financial leaders from AHLA's financial management committee and HFTP members representing the most prominent global hotel brands, operators, owners, and other industry authorities, AHLA said in a statement. "The USALI has long been the compass guiding financial and operational reporting in hospitality," said Gina Tallarico, GFC co-chair and Hyatt's global head of acquisition integration. "This update signifies GFC's commitment to globalization, sustainability, and informed decision-making. With this 12th Revised Edition, we're excited to introduce a new all-inclusive reporting section - an initial step toward standardization and benchmarking capability in this rapidly -growing segment."

CLOUD-BASED HOSPITALITY software provider HotelKey has added its central reservation system to an already existing portfolio of its products for Extended Stay America. ESA already uses a portfolio of HotelKey products across its properties, including HotelKey's property-management system since 2018 and call center module since 2020, HotelKey said in a statement. According to the statement, HotelKey's CRS product includes direct connectivity to leading OTAs and GDS systems, a call center module, integration with channel managers and seamless integration with the HotelKey PMS. "We are excited to further expand our relationship with Extend Stay America," said Aditya Thyagarajan, co-founder and president of HotelKey. "ESA has an unwavering commitment to innovation and adoption of next-gen solutions. The new agreement is not only further validation of that commitment, but also brings HotelKey one step closer to our vision - helping enterprises across the hotel industry implement full-stack solutions that support owners and franchisees and hotel managers to effectively manage their properties from anywhere." "We are pleased to continue working with HotelKey, with the addition of its CRS product," said John Laplante, ESA's chief information officer. "They have helped enable innovation of our tech platforms and further provides strategic value to our business."