Group items tagged

CENDYN, A GLOBAL hospitality cloud technology company, recently acquired Knowland, a provider of data-as-a-service intelligence for meetings and events. The acquisition aims to enhance sales prospecting and boost bookings in the meetings, incentives, conferences and events sector, Cendyn said in a statement. Knowland's platform provides market intelligence from more than 7,500 U.S. hotels and select international markets. "To effectively sell group business, hoteliers need immediate access to data, and Knowland's event intelligence platform is the market leader in this area," said Jack Blaha, Cendyn's CEO. "Its sales intelligence complements our sales CRM, helping hoteliers find their target audience. Using our Proposals and Grouprev platforms, hoteliers can complete the booking process. It's a perfect fit with our commitment to helping hoteliers "Find, Book, and Grow" their business. With Haveli Investments' expertise in technology joining our expansion, we're poised for a bright future for Cendyn's customers."

SITEMINDER, THE HOSPITALITY software platform led by CEO Sankar Narayan, and IDeaS recently launched the "Dynamic Revenue Plus" revenue management system that enables hotels to access live market intelligence and quickly act on their bookable inventory, pricing and distribution strategies. This mobile-first solution allows any hotel to optimize revenue based on market demand, unlike traditional RMS, which are often limited to select hotels. Dynamic Revenue Plus employs data from SiteMinder's platform, encompassing 120 million annual hotel bookings, and will soon be enhanced with pricing recommendations from IDeaS, the companies said in a joint statement. "We're committed to democratizing revenue management and bringing the benefits of dynamic, demand-based pricing to hotels across the globe," said Klaus Kohlmayr, IDeaS' chief evangelist and development officer. "This partnership offers hotels of all sizes and operating models a viable option to avoid losing revenue due to outdated manual practices." The integration of IDeaS' dynamic pricing capabilities with SiteMinder's distribution platform and market intelligence will help hotels of all sizes, including those with limited resources, with robust revenue management and quick market access, the statement said. It will initially be available to hotels in Australia and New Zealand, expanding to other markets in 2025, the companies said.

PHOENIX RANKED FIRST among the top 25 markets with 19.7 percent year-over-year growth in October, according to Cendyn's Sales Intelligence platform, formerly Knowland. This was its first time at the top spot this year, driven by national associations, technology, healthcare and financial/banking events. Las Vegas followed closely with 17.7 percent growth, placing it in the top five for the 10th consecutive month, Cendyn said. South Michigan and Florida's Panhandle led secondary markets, while Kauai, Hawaii, saw significant year-over-year growth at 72 percent. Phoenix averaged 5,612 square feet and 174 attendees, primarily driven by national association events, which made up 8.6 percent of event volume, the report said. Las Vegas remained in the top five, ranking second, supported by national association events and weddings. Across the top 25 markets, average space usage rose to 3,902 square feet with an average of 132 attendees.

ANAHEIM-SANTA ANA, CALIFORNIA, ranked first among the top 25 markets in November with 17.5 percent year-over-year growth, followed by Atlanta at 13.7 percent, according to Cendyn's Sales Intelligence platform, formerly Knowland. This was Anaheim-Santa Ana's first time at the top this year, driven by healthcare groups contributing 7.1 percent, including events from Edwards LifeSciences LLC and Kaiser Permanente. Atlanta's growth was supported by events from national association and education groups, the report said. Chicago entered the top five for the first time, ranking third with 12.6 percent growth, largely driven by national association groups contributing 10.2 percent. Anaheim-Santa Ana averaged 4,555 total square feet with an estimated group size of 167. The top 25 markets averaged 3,764 total square feet with a group size of 131.

LAS VEGAS LED the top 25 markets in meetings and events growth for September, with a 34.2 percent year-over-year increase, according to Cendyn's Sales Intelligence platform, formerly Knowland. This marked its eighth consecutive month in the top five. Las Vegas meetings and events averaged 5,596 square feet with 209 attendees, driven by weddings, accounting for about 10 percent of event volume, and tech events like Oracle SuiteWorld, according to Cendyn. Anaheim ranked second, hosting education, national associations, and weddings. Across the top 25 markets, average space rose to 3,856 square feet with 130 attendees. The top five among the 25 leading markets were: Las Vegas (+34.2 percent): Weddings, technology, training/education, national associations and manufacturing. Anaheim-Santa Ana (+23.2 percent): Education, national associations, weddings, healthcare and consulting. Orlando (+22.9 percent): National associations, technology, healthcare, training/education and charity/non-profits/social services. New York (+21 percent): International government, finance/banking, charity/non-profits/social services, national associations and travel. Dallas (+18.6 percent): Healthcare, technology, consulting, finance/banking and education.

KNOWLAND RECENTLY LAUNCHED Knowland Select, a tool designed for hotels with limited meeting space. Knowland Select subscribers will receive a curated list of target accounts for upcoming need periods directly to the seller's inbox. The general market release of the product is scheduled for later this summer, Knowland said in a statement. "Knowland Select empowers limited service hotels, hardest hit by the recent travel slowdown, with automated prospecting," said Jeff Bzdawka, Knowland's CEO. "It streamlines prospecting for the segment's diverse hotel teams by directly delivering qualified accounts and contacts to the seller's inbox, boosting productivity and group business growth. Importantly, Knowland Select expands our suite of platform offerings to provide valuable sales intelligence solutions for all hotel sizes and chain scales in a portfolio. And with its accessible price point, it lowers the barrier to entry for automated prospecting at scale and helps hotels unlock a clear return on investment."

HYATT CORP. HAS expanded its relationship with group hospitality analytics firm Knowland, a statement said. The new partnership is aimed at increasing sales, the company said. With this partnership, Hyatt became the first global hotel brand to offer access to the Knowland database through a portfolio-driven program to its properties, the statement added. Hyatt will use Knowland's business tools that provide intelligence within meetings and events booked in its current markets as well as feeder markets. The expanded Knowland relationship standardizes program terms pre-approved for all Hyatt branded hotels, including franchise operators. "At Hyatt, it's important to be nimble in our commitment to providing technology for all of our hotels," said Steve Enselein, senior vice president of events at Hyatt. "Access to Knowland data allows our hotel sales teams to generate topline revenue that can maximize profit through group sales, creating value across our portfolio for hotel owners and operators."

HOTELS CAN ENHANCE profitability through greater reliance on revenue management technology tactics, according to IDeaS, a revenue management service provider. The survey examines how investors view revenue technologies, the role of artificial intelligence in hospitality, and how technology is reshaping hospitality commercial organizations. According to the survey, "Unlocking hotel performance: The power of revenue management technology today,'" inflation and economic pressures may lead hoteliers to consider cost-cutting measures to boost profitability. However, a majority of respondents view revenue management technology as the most effective and efficient way to enhance net operating income. "For investors, revenue management technology is shifting from a competitive edge to an essential instrument for maintaining competitiveness and securing a solid bottom line," said Mike Chuma, vice president of global marketing, IDeaS.

PHILADELPHIA-BASED HOVR, a website content delivery software, recently launched its generative AI product, "Suggestions," and mobile experience, "Pathways," to boost business engagement and conversion rates through strategic video delivery. The software analyzes website dynamics and user behavior, providing actionable insights using machine-learning algorithms, Hovr said in a statement. "This generative AI feature marks an important leap forward for digital marketers and website managers," said Jason Craparo, Hovr's CEO. "By harnessing the power of AI, we are empowering businesses to significantly enhance their website outcomes, instantly and effortlessly. Utilizing advanced artificial intelligence capabilities, we can streamline processes that originally took hours down to seconds. Equally importantly, the products allow guests to engage with booking websites in a unique, novel way. These products have the potential to revolutionize the booking process."

HOSPITALITY SOFTWARE FIRM Actabl recently introduced new bundled offerings designed to address hotels' operational efficiency, profitability and workflow management. The bundles include features from its integrated solutions-ProfitSword, Hotel Effectiveness, Alice and Transcendent-providing solutions for business intelligence, labor management and operations and CapEx, Actabl said in a statement. "We are thrilled to unveil our new bundled solutions, which mark a significant evolution in how we deliver value to our customers," said Jason Luo, Actabl's chief revenue officer. "We've thoughtfully crafted our offerings to meet the unique needs of properties and management groups of all sizes, providing a comprehensive, scalable, and flexible approach to hotel management." The new bundles are marketed to hotel management companies in three tiers: the Base Bundle, providing essential tools for foundational needs; the Advanced Bundle, offering enhanced features for more complex management requirements; and the Premier Bundle, delivering comprehensive, customizable solutions for those seeking to maximize the Actabl platform.

U.S. HOSPITALITY BUSINESSES reported a 108.2 percent year-over-year health metric for the fourth quarter of 2024, the highest in four quarters, according to the Hospitality Group and Business Performance Index by Cendyn and Amadeus. Tampa, Houston, and Miami led the top 10 cities in rankings. The index combines event data from Cendyn's Sales Intelligence platform, formerly Knowland, with hotel booking data from Amadeus' Demand360, covering group, corporate negotiated, global distribution system, and events performance, the companies said in a joint statement. Top 10 cities by index: Tampa - 121.4 percent Houston - 120.6 percent Miami - 116.8 percent New York City - 112.0 percent Chicago - 111.6 percent Phoenix - 110.4 percent Detroit - 109.8 percent Louis - 109.6 percent San Diego - 109.6 percent New Orleans - 108.3 percent