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Digital transformation has gained popularity across industries, and the telecom sector is no exception. With the increasing demand for digital services and rising competition, telecom operators must embrace digital excellence in four critical aspects: customer experience (CX), business, operations, and processes. This video explores the crucial aspects operators must excel in to stay ahead of the competition and achieve successful digital transformation. We discuss how deploying a next-gen digital BSS can help operators embrace digital excellence and enhance their customer experience by providing personalized services and leveraging advanced analytics to understand customer needs better. Also, with an advanced Digital BSS platform like Alepo's, operators can excel in the other major aspects of digital transformation, i.e., processes, operations, and business. The digital BSS's fully automated workflows help operators optimize their business processes and drive operational efficiency. From automation to predictive maintenance, digital transformation of processes and business can help streamline operations and reduce costs. Moreover, we highlight the importance of digital transformation in enabling operators to leverage new revenue streams and explore innovative business models. Whether it's through IoT, cloud services, or 5G, digital transformation can help operators identify new opportunities and capture market share. In today's constantly evolving market, digital transformation of CX, processes, business, and operations helps operators achieve agility and flexibility in their dealings, enabling them to respond quickly to changing market demands and customer needs. If you're an operator looking to embrace digital transformation or simply interested in knowing in detail about the key aspects of digital transformation, read our blog: https://bit.ly/3USRLqy

Digital transformation gives several benefits to the telecom operators, including CX transformation, automation, key data insights, digital innovations, and more.

Digital transformation benefits telecom operators and their customers. Learn how CX, operations, processes, and business excellence help in telecom digital transformation.

As customers lead increasingly digital lifestyles, they demand more high-quality digital services from their communications service providers. To keep pace with these growing expectations for more digital services, and to counter the growing threat from OTT players, CSPs need a modern and robust business support system (BSS). When is it time for operators to consider a BSS transformation? Here are some indicators to look out for: - Launching services take days and even months, impacting time-to-market of new offerings and preventing them from remaining competitive. This is usually caused by complex systems and vendor lock-in. - Complex proprietary systems impact operational efficiency, often involving several touchpoints. - CX is impacted as the system cannot support modern digital services. - CAPEX and OPEX are high and require expensive managed services and frequent change requests from vendors. Download the whitepaper to learn more about the features and benefits of a BSS transformation: https://bit.ly/2vAJfC1 #bsstransformation #digitaltransformation #digitalbss #telecom #transformation #businesssupport

BSS Transformation upgrades the legacy BSS to a 5G-ready digital BSS stack, enabling digital-first CX, automated processes, quick business transformation.

Partnering with Blue Arcus, TTC upgraded to Alepo's next-gen Digital BSS through phase-wise digital transformation. The converged platform reduced costs, boosted CX, and more.

Alepo's Authentication, Authorization, and Accounting Transformation (AAA Transformation) helps transform a legacy AAA and policy system into a carrier-grade AAA.

As more customers choose to interact online, operators have begun replacing their conventional stores and call centers with more digital touchpoints. The next step is to fully digitize customer experience (CX). A zero-touch network strategy lets them take all customer interactions online and automate back-end processes.

AI and automation provide intelligent capabilities that reinvent customer interactions. Service providers can track, monitor, and manage all aspects of the customer journey round-the-clock. And they can analyze complex patterns in customer behavior to provide more personalized and contextual offerings than ever before.

Digitizing operations and CX is on every operator's checklist today, and Alepo's Digital BSS enables just that. The 5G-ready and NFV-compliant platform lets telecom operators swiftly rapid launch, monetize, and manage the latest communications services. It enables communications service providers to transform into digital service providers. With Alepo's Digital BSS, operators can swiftly and easily differentiate themselves in a competitive marketplace as a modern brand. They can provide high-quality and affordable services to their customers while remaining profitable. New monetization channels, including digital store, OTT and IoT billing. The Digital BSS helps reduce operational costs. It also opens new upsell and cross-sell opportunities, with advanced billing models to support a complex ecosystem of partners and distributors. The platform helps automate customer support, integrating AI chatbots that help reduce burden on call center staff while empowering subscribers to control their accounts 24x7x365. Alepo's Digital BSS is a modular platform that can be deployed at once for a complete network overhaul, or in phases where operators can pick and choose the modules they need. It includes modules such as digital CRM, omnichannel self-care, convergent charging, billing, and much more. For more information on its modules and capabilities, download the flyer: https://bit.ly/3evdNhT #bss #telecom #5g #digitalbss #businesssupportsystem #digitaltransformation #telecombilling

Alepo's digital transformation enabled the 5G network deployment. It provided a convergent BSS platform for 5G, 4G, IPTV, and fiber services.

Discover Alepo's transformative Generative AI solution for telecom operators. Boost growth, efficiency, and CX with advanced AI chatbots.

Partnerships will help pave the future of 5G. To drive success, CSPs will need to implement infrastructure that enables them to create advanced and innovative business opportunities that look beyond providing standard network offerings. They will need systems that support the creation and management of a diverse partner ecosystem. By partnering with different industries and deploying private or enterprise 5G, operators can enable businesses to run their own secure and dedicated next-gen networks. Some industries are more likely to be early adopters of private 5G: Transportation: 5G will revolutionize the way we travel, ensuring safer roads, streamlining vehicular and pedestrian movement, and alleviating congestion. Energy and utilities: 5g will help the energy industry tackle many of its current challenges around fuel prices, outdated infrastructure, declining revenues, and more. It will help improve agility, boost CX, and lower operating costs. Healthcare: Private 5G will ensure more efficient patient care, monitoring practices, reduce escalating treatment costs, and bring an overall improvement in healthcare practices. Financial services: 5G will add layers of security to financial services as well as boost the customer experience while driving ROI. It will support disruption from fintech firms, enabling a host of advanced use cases. Entertainment and media: 5G will introduce new media experiences for residential and enterprise applications through collaborative and shared live entertainment, AR/VR, interactive and cloud gaming, immersive events, and more. Manufacturing: Enterprise 5G enables the application of robotics, AI, automation, Industrial IoT, and augmented reality to help businesses improve operational efficiency, reduce costs, transform processes, and implement new business models. Education: 5G will help the sector counter the limitations of legacy networks, boosting the learning experience with high speeds, improved connectivity, and immersiv

Customer expectations, and new market trends put tremendous pressure on communications service providers to constantly generate business and technical innovations while, at the same time, reduce operational costs. And, in rapidly evolving, multi-vendor network environments, it can be a challenge to master and manage this constant change in a cost-saving way. Alepo provides a complete managed services portfolio lets operators focus on long-term business strategy and less on day-to-day operations and management of their Alepo systems. It is especially beneficial for service providers with fewer in-house resources, helping them drive CX and reduce costs. The services are completed by Alepo's own in-house experts, who are adept in optimizing crucial business and network functions. Combined with Alepo's industry-leading products and solutions, Alepo's Managed Services help operators accelerate business success. The comprehensive suite includes offerings for professional business as well as those covering technical aspects. These services cover everything from configuration, change planning, and change management, to business continuity and network monitoring. For details on the services that Alepo handles for its clients, download the solution brief: https://bit.ly/3yjxJuy

Alepo's modern and advanced AAA server streamlines operations and supports next-gen use cases. It helps service providers control how their subscribers can access and consume IP data services. It monitors, audits, and accounts their actions. It helps optimize resource utilization, ensure a highly available network, and scales to meet dynamically changing demand. With its proven and scalable integration framework, Alepo's AAA infrastructure can be rapidly deployed. It enables operators to support their growing subscriber base and meet ever-increasing demand for data. They can easily create and launch innovative new services, driving revenue and CX. Further, it has flexible and open architecture that easily integrates with third-party and legacy systems. Modern networks have a growing number of connected devices in their networks, a trend that will continue as 5G and the IoT ecosystem permeates. Alepo AAA acts as a bridge between these devices and the network, bolstering security and driving 5G ROI. Alepo's NFV-compliant AAA is also among the few in the market that can be virtualized (vAAA). It can be deployed in any NFVi environment based on ETSI standards. This product brief provides details about its unique features, architecture, and business benefits: https://www.alepo.com/telecom-aaa/

Accelerate FTTH digitization with Alepo's Digital FTTH Broadband platform. Our FTTH Digital Broadband suite streamlines operations and drives CX and revenue growth.

Network operators can move all customer interactions online and automate processes by building zero touch networks. Learn how this digital-first strategy drives revenue.

Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-servic... #cxtransformation #Omnichannelselfcare