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Digital transformation has gained popularity across industries, and the telecom sector is no exception. With the increasing demand for digital services and rising competition, telecom operators must embrace digital excellence in four critical aspects: customer experience (CX), business, operations, and processes. This video explores the crucial aspects operators must excel in to stay ahead of the competition and achieve successful digital transformation. We discuss how deploying a next-gen digital BSS can help operators embrace digital excellence and enhance their customer experience by providing personalized services and leveraging advanced analytics to understand customer needs better. Also, with an advanced Digital BSS platform like Alepo's, operators can excel in the other major aspects of digital transformation, i.e., processes, operations, and business. The digital BSS's fully automated workflows help operators optimize their business processes and drive operational efficiency. From automation to predictive maintenance, digital transformation of processes and business can help streamline operations and reduce costs. Moreover, we highlight the importance of digital transformation in enabling operators to leverage new revenue streams and explore innovative business models. Whether it's through IoT, cloud services, or 5G, digital transformation can help operators identify new opportunities and capture market share. In today's constantly evolving market, digital transformation of CX, processes, business, and operations helps operators achieve agility and flexibility in their dealings, enabling them to respond quickly to changing market demands and customer needs. If you're an operator looking to embrace digital transformation or simply interested in knowing in detail about the key aspects of digital transformation, read our blog: https://bit.ly/3USRLqy

Digital transformation benefits telecom operators and their customers. Learn how CX, operations, processes, and business excellence help in telecom digital transformation.

Digital transformation gives several benefits to the telecom operators, including CX transformation, automation, key data insights, digital innovations, and more.

As customers lead increasingly digital lifestyles, they demand more high-quality digital services from their communications service providers. To keep pace with these growing expectations for more digital services, and to counter the growing threat from OTT players, CSPs need a modern and robust business support system (BSS). When is it time for operators to consider a BSS transformation? Here are some indicators to look out for: - Launching services take days and even months, impacting time-to-market of new offerings and preventing them from remaining competitive. This is usually caused by complex systems and vendor lock-in. - Complex proprietary systems impact operational efficiency, often involving several touchpoints. - CX is impacted as the system cannot support modern digital services. - CAPEX and OPEX are high and require expensive managed services and frequent change requests from vendors. Download the whitepaper to learn more about the features and benefits of a BSS transformation: https://bit.ly/2vAJfC1 #bsstransformation #digitaltransformation #digitalbss #telecom #transformation #businesssupport

BSS Transformation upgrades the legacy BSS to a 5G-ready digital BSS stack, enabling digital-first CX, automated processes, quick business transformation.

Alepo's Authentication, Authorization, and Accounting Transformation (AAA Transformation) helps transform a legacy AAA and policy system into a carrier-grade AAA.

Green Com S.A., operating under the brand Muni, is a major incumbent mobile operator in Central Africa. Wanting to implement network infrastructure that could quickly evolve to meet changing subscriber demands, Muni modernized its network with Alepo's BSS Transformation. Alepo helped transform Muni's existing infrastructure with zero customer disturbances and zero reported data errors. In addition, Alepo also provided 24x7x365 business support with its managed services offering, ensuring that Muni could leverage the full potential of the solution. The modernization helped the operator to launch new network services on a future-ready platform. Muni introduced several new revenue-generating offerings, including hyper-contextual mobile data offers and value-added services. The deployment helped digitize the customer experience. In just two months, it resulted in 10% higher revenues. Within three months, Muni's churn rate reduced by 7.5%, and it signed on thousands of new subscribers. Download the case study for detailed insights on the deployment: https://bit.ly/434d0bp

Read the blog to discover how Alepo's Broadband AAA Transformation empowers broadband operators to navigate the challenges of AAA transformation seamlessly.

Alepo's BSS Transformation for CSPs helps them streamline business processes, introduce data innovations, and position as a customer-oriented service provider.

Download Alepo's AAA Transformation solution white paper to learn what factors telecom operators should consider while upgrading their AAA and policy framework.

Alepo's AAA Transformation solution helped STC triple its AAA performance as well as subscriber capacity, increase response time, and lower OPEX.

Regional Perspective: Learn how digital transformation is helping communications service providers deliver sophisticated, affordable customer experiences.

Partnering with Blue Arcus, TTC upgraded to Alepo's next-gen Digital BSS through phase-wise digital transformation. The converged platform reduced costs, boosted CX, and more.

Celsia Colombia upgraded its broadband network with Alepo's Broadband AAA. The AAA transformation reduced operational costs while offering flexible plan creation.

Green Com modernized its network with BSS transformation solution, helping the mobile operator see increased revenue in just two months.

5G's is set to transform virtually every industry, including manufacturing, healthcare, the Internet of Things (IoT), AR/VR, gaming, and countless others. The first step to enabling this transformation is for operators to close how they implement 5G. They have two options: 5G NSA (non-standalone) and 5G SA (standalone).

As a leading service provider in Equatorial Guinea, GETESA wanted to accelerate performance of its ADSL network and boost customer experience. The operator decided to evolve its core network with a solution from its long-trusted technology partner, Alepo.

5G lets service providers introduce revolutionary new services like private 5G networks, network slicing, IoT, and more. In addition to boosting customer experience, it is also transformative on the technical and business fronts. The virtualized Radio Access Network (vRAN) plays a key role in this transformation. The vRAN simplifies network management, taking infrastructure from a hardware-based approach to software.

Discover how TelcoBot.ai's innovative "Combining Structured and Unstructured Workflow" approach transforms telco customer service automation using generative AI.

Digitizing operations and CX is on every operator's checklist today, and Alepo's Digital BSS enables just that. The 5G-ready and NFV-compliant platform lets telecom operators swiftly rapid launch, monetize, and manage the latest communications services. It enables communications service providers to transform into digital service providers. With Alepo's Digital BSS, operators can swiftly and easily differentiate themselves in a competitive marketplace as a modern brand. They can provide high-quality and affordable services to their customers while remaining profitable. New monetization channels, including digital store, OTT and IoT billing. The Digital BSS helps reduce operational costs. It also opens new upsell and cross-sell opportunities, with advanced billing models to support a complex ecosystem of partners and distributors. The platform helps automate customer support, integrating AI chatbots that help reduce burden on call center staff while empowering subscribers to control their accounts 24x7x365. Alepo's Digital BSS is a modular platform that can be deployed at once for a complete network overhaul, or in phases where operators can pick and choose the modules they need. It includes modules such as digital CRM, omnichannel self-care, convergent charging, billing, and much more. For more information on its modules and capabilities, download the flyer: https://bit.ly/3evdNhT #bss #telecom #5g #digitalbss #businesssupportsystem #digitaltransformation #telecombilling