Group items tagged

Digital transformation has gained popularity across industries, and the telecom sector is no exception. With the increasing demand for digital services and rising competition, telecom operators must embrace digital excellence in four critical aspects: customer experience (CX), business, operations, and processes. This video explores the crucial aspects operators must excel in to stay ahead of the competition and achieve successful digital transformation. We discuss how deploying a next-gen digital BSS can help operators embrace digital excellence and enhance their customer experience by providing personalized services and leveraging advanced analytics to understand customer needs better. Also, with an advanced Digital BSS platform like Alepo's, operators can excel in the other major aspects of digital transformation, i.e., processes, operations, and business. The digital BSS's fully automated workflows help operators optimize their business processes and drive operational efficiency. From automation to predictive maintenance, digital transformation of processes and business can help streamline operations and reduce costs. Moreover, we highlight the importance of digital transformation in enabling operators to leverage new revenue streams and explore innovative business models. Whether it's through IoT, cloud services, or 5G, digital transformation can help operators identify new opportunities and capture market share. In today's constantly evolving market, digital transformation of CX, processes, business, and operations helps operators achieve agility and flexibility in their dealings, enabling them to respond quickly to changing market demands and customer needs. If you're an operator looking to embrace digital transformation or simply interested in knowing in detail about the key aspects of digital transformation, read our blog: https://bit.ly/3USRLqy

Digital transformation benefits telecom operators and their customers. Learn how CX, operations, processes, and business excellence help in telecom digital transformation.

Digitizing operations and CX is on every operator's checklist today, and Alepo's Digital BSS enables just that. The 5G-ready and NFV-compliant platform lets telecom operators swiftly rapid launch, monetize, and manage the latest communications services. It enables communications service providers to transform into digital service providers. With Alepo's Digital BSS, operators can swiftly and easily differentiate themselves in a competitive marketplace as a modern brand. They can provide high-quality and affordable services to their customers while remaining profitable. New monetization channels, including digital store, OTT and IoT billing. The Digital BSS helps reduce operational costs. It also opens new upsell and cross-sell opportunities, with advanced billing models to support a complex ecosystem of partners and distributors. The platform helps automate customer support, integrating AI chatbots that help reduce burden on call center staff while empowering subscribers to control their accounts 24x7x365. Alepo's Digital BSS is a modular platform that can be deployed at once for a complete network overhaul, or in phases where operators can pick and choose the modules they need. It includes modules such as digital CRM, omnichannel self-care, convergent charging, billing, and much more. For more information on its modules and capabilities, download the flyer: https://bit.ly/3evdNhT #bss #telecom #5g #digitalbss #businesssupportsystem #digitaltransformation #telecombilling

As customers lead increasingly digital lifestyles, they demand more high-quality digital services from their communications service providers. To keep pace with these growing expectations for more digital services, and to counter the growing threat from OTT players, CSPs need a modern and robust business support system (BSS). When is it time for operators to consider a BSS transformation? Here are some indicators to look out for: - Launching services take days and even months, impacting time-to-market of new offerings and preventing them from remaining competitive. This is usually caused by complex systems and vendor lock-in. - Complex proprietary systems impact operational efficiency, often involving several touchpoints. - CX is impacted as the system cannot support modern digital services. - CAPEX and OPEX are high and require expensive managed services and frequent change requests from vendors. Download the whitepaper to learn more about the features and benefits of a BSS transformation: https://bit.ly/2vAJfC1 #bsstransformation #digitaltransformation #digitalbss #telecom #transformation #businesssupport

Digital transformation gives several benefits to the telecom operators, including CX transformation, automation, key data insights, digital innovations, and more.

BSS Transformation upgrades the legacy BSS to a 5G-ready digital BSS stack, enabling digital-first CX, automated processes, quick business transformation.

Partnering with Blue Arcus, TTC upgraded to Alepo's next-gen Digital BSS through phase-wise digital transformation. The converged platform reduced costs, boosted CX, and more.

5G has massive innovation and monetization potential for service providers. The key to unlocking this potential is to implement a robust digital Business Support System (BSS). A digital BSS helps operators implement innovative business models. In fact, it's beneficial to modernize this infrastructure even before rolling out 5G, as it lets operators implement and monetize key 5G use cases even on previous-generation networks. A digital BSS overcomes the limitations of legacy BSS, helping service providers meet evolving customer demand for more digital services. It not only lets CSPs introduce differentiated services but also automate business processes. The digital BSS also provides an elastic, modern, and convergent system that can be virtualized. It also supports 5G capabilities such as real-time rating, metering, and charging for advanced digital services, monetization models like partner settlements (B2B2X), and more. Its top benefits include: ✔️ Phase-wise or rapid deployments ✔️ Accelerated monetization of use cases ✔️ Centralized product catalog management ✔️ Improved CRM ✔️ Efficient revenue management ✔️ Enhanced partner management ✔️ Automated omnichannel support Read the full blog post to learn about these benefits in more detail: https://bit.ly/3NTDmpc

Green Com S.A., operating under the brand Muni, is a major incumbent mobile operator in Central Africa. Wanting to implement network infrastructure that could quickly evolve to meet changing subscriber demands, Muni modernized its network with Alepo's BSS Transformation. Alepo helped transform Muni's existing infrastructure with zero customer disturbances and zero reported data errors. In addition, Alepo also provided 24x7x365 business support with its managed services offering, ensuring that Muni could leverage the full potential of the solution. The modernization helped the operator to launch new network services on a future-ready platform. Muni introduced several new revenue-generating offerings, including hyper-contextual mobile data offers and value-added services. The deployment helped digitize the customer experience. In just two months, it resulted in 10% higher revenues. Within three months, Muni's churn rate reduced by 7.5%, and it signed on thousands of new subscribers. Download the case study for detailed insights on the deployment: https://bit.ly/434d0bp

Regional Perspective: Learn how digital transformation is helping communications service providers deliver sophisticated, affordable customer experiences.

Accelerate FTTH digitization with Alepo's Digital FTTH Broadband platform. Our FTTH Digital Broadband suite streamlines operations and drives CX and revenue growth.

Check out the latest JSA TV interview featuring the CEO of Alepo Technologies, Sunil Diaz. Learn how telcos can unlock the power of AI with Alepo's cutting-edge Generative AI and digital transformation solutions. Also, learn how our customer, Lüm Mobile, an all-digital brand of Canada's top-tier operator, SaskTel, is leveraging Generative AI to enhance its completely digital MVNO brand.

As more customers choose to interact online, operators have begun replacing their conventional stores and call centers with more digital touchpoints. The next step is to fully digitize customer experience (CX). A zero-touch network strategy lets them take all customer interactions online and automate back-end processes.

Eswatini Mobile is a leading provider of prepaid and postpaid voice and data services in the Kingdom of Eswatini. With a swiftly growing subscriber base, the operator faced frequent network disruptions and downtime. To prevent these outages, it decided to replace its legacy SaaS BSS with Alepo's flexible and stable Digital BSS.

Alepo's digital transformation enabled the 5G network deployment. It provided a convergent BSS platform for 5G, 4G, IPTV, and fiber services.

As a leading service provider in Equatorial Guinea, GETESA wanted to accelerate performance of its ADSL network and boost customer experience. The operator decided to evolve its core network with a solution from its long-trusted technology partner, Alepo.

Pacific operators face unique challenges in digitizing telecommunications. The region comprises several island nations with small geographically dispersed locations. Building economies of scale is a struggle. What they need is to create cost-effective solutions with a low resource footprint - and that's exactly what Alepo has been empowering them with.

Alepo's Zero-Touch Network Solution lets operators take their businesses completely online. They help implement new business models that enable them to fully monetize their digital-first services.

5G is transforming the way networks and their applications operate. So, what about WiFi? It will continue to be relevant, playing a strong supporting role in helping operators compete with fixed-line broadband. And this is especially true with the introduction of next-gen WiFi 6, which offers improved speeds and performance.

In this case study, we learn how SaskTel, a leading Canadian ICT provider, launched Lüm Mobile, Canada's first all-digital mobile membership program, with 91% lower operational costs than traditional mobile brands. SaskTel achieved this milestone by using Alepo's innovative Zero-Touch Network Solution, which enabled the deployment of a fully virtualized network service with a host of innovative use cases, omnichannel, web and mobile self-care, and a brand website, among others.