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Digital transformation has gained popularity across industries, and the telecom sector is no exception. With the increasing demand for digital services and rising competition, telecom operators must embrace digital excellence in four critical aspects: customer experience (CX), business, operations, and processes. This video explores the crucial aspects operators must excel in to stay ahead of the competition and achieve successful digital transformation. We discuss how deploying a next-gen digital BSS can help operators embrace digital excellence and enhance their customer experience by providing personalized services and leveraging advanced analytics to understand customer needs better. Also, with an advanced Digital BSS platform like Alepo's, operators can excel in the other major aspects of digital transformation, i.e., processes, operations, and business. The digital BSS's fully automated workflows help operators optimize their business processes and drive operational efficiency. From automation to predictive maintenance, digital transformation of processes and business can help streamline operations and reduce costs. Moreover, we highlight the importance of digital transformation in enabling operators to leverage new revenue streams and explore innovative business models. Whether it's through IoT, cloud services, or 5G, digital transformation can help operators identify new opportunities and capture market share. In today's constantly evolving market, digital transformation of CX, processes, business, and operations helps operators achieve agility and flexibility in their dealings, enabling them to respond quickly to changing market demands and customer needs. If you're an operator looking to embrace digital transformation or simply interested in knowing in detail about the key aspects of digital transformation, read our blog: https://bit.ly/3USRLqy

Welcome to the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent. Powered by cutting-edge Generative AI, this advanced chatbot offers subscribers an unparalleled interactive experience. Say goodbye to the limitations of traditional chatbots. Unlike rule-based systems, AI Virtual Agent harnesses the power of Large Language Models (LLMs) to engage in deeply human-like conversations. It understands the nuances of each interaction, providing contextually relevant and dynamic responses. Watch the video to see how AI Virtual Agent masterfully handles various customer queries. Fine-tuned for specialized tasks, it excels in understanding and responding in natural language, making every interaction intuitive and effective. The AI adapts its persona in real-time, whether acting as a sales agent or customer support representative, personalizing the experience for each user. But the AI Virtual Agent doesn't just converse; it resolves. By seamlessly maintaining context and integrating with backend IT systems, it efficiently completes tasks, boosts customer satisfaction, and significantly improves first-call resolution rates. The results speak for themselves - high task completion and reduced escalations to human agents. Throughout every interaction, users' privacy and security remain paramount. Advanced security measures ensure that each conversation is safe and confidential, earning their trust with every engagement. Join us on the transformative journey where innovation meets interaction. Embrace the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent and elevate the customer experience to new heights. To learn more about Alepo TelcoBot.ai, please visit https://bit.ly/453eTXL

Green Com S.A., operating under the brand Muni, is a major incumbent mobile operator in Central Africa. Wanting to implement network infrastructure that could quickly evolve to meet changing subscriber demands, Muni modernized its network with Alepo's BSS Transformation. Alepo helped transform Muni's existing infrastructure with zero customer disturbances and zero reported data errors. In addition, Alepo also provided 24x7x365 business support with its managed services offering, ensuring that Muni could leverage the full potential of the solution. The modernization helped the operator to launch new network services on a future-ready platform. Muni introduced several new revenue-generating offerings, including hyper-contextual mobile data offers and value-added services. The deployment helped digitize the customer experience. In just two months, it resulted in 10% higher revenues. Within three months, Muni's churn rate reduced by 7.5%, and it signed on thousands of new subscribers. Download the case study for detailed insights on the deployment: https://bit.ly/434d0bp

Boost customer experience (CX) with generative AI. Watch the webinar for expert insights on gen AI solutions that reduce churn, cut costs, and delight customers.

Alepo's Authentication, Authorization, and Accounting Transformation (AAA Transformation) helps transform a legacy AAA and policy system into a carrier-grade AAA.

Regional Perspective: Learn how digital transformation is helping communications service providers deliver sophisticated, affordable customer experiences.

Partnerships will help pave the future of 5G. To drive success, CSPs will need to implement infrastructure that enables them to create advanced and innovative business opportunities that look beyond providing standard network offerings. They will need systems that support the creation and management of a diverse partner ecosystem. By partnering with different industries and deploying private or enterprise 5G, operators can enable businesses to run their own secure and dedicated next-gen networks. Some industries are more likely to be early adopters of private 5G: Transportation: 5G will revolutionize the way we travel, ensuring safer roads, streamlining vehicular and pedestrian movement, and alleviating congestion. Energy and utilities: 5g will help the energy industry tackle many of its current challenges around fuel prices, outdated infrastructure, declining revenues, and more. It will help improve agility, boost CX, and lower operating costs. Healthcare: Private 5G will ensure more efficient patient care, monitoring practices, reduce escalating treatment costs, and bring an overall improvement in healthcare practices. Financial services: 5G will add layers of security to financial services as well as boost the customer experience while driving ROI. It will support disruption from fintech firms, enabling a host of advanced use cases. Entertainment and media: 5G will introduce new media experiences for residential and enterprise applications through collaborative and shared live entertainment, AR/VR, interactive and cloud gaming, immersive events, and more. Manufacturing: Enterprise 5G enables the application of robotics, AI, automation, Industrial IoT, and augmented reality to help businesses improve operational efficiency, reduce costs, transform processes, and implement new business models. Education: 5G will help the sector counter the limitations of legacy networks, boosting the learning experience with high speeds, improved connectivity, and immersiv

As more customers choose to interact online, operators have begun replacing their conventional stores and call centers with more digital touchpoints. The next step is to fully digitize customer experience (CX). A zero-touch network strategy lets them take all customer interactions online and automate back-end processes.

As a leading service provider in Equatorial Guinea, GETESA wanted to accelerate performance of its ADSL network and boost customer experience. The operator decided to evolve its core network with a solution from its long-trusted technology partner, Alepo.

5G lets service providers introduce revolutionary new services like private 5G networks, network slicing, IoT, and more. In addition to boosting customer experience, it is also transformative on the technical and business fronts. The virtualized Radio Access Network (vRAN) plays a key role in this transformation. The vRAN simplifies network management, taking infrastructure from a hardware-based approach to software.

Network operators can move all customer interactions online and automate processes by building zero touch networks. Learn how this digital-first strategy drives revenue.

AI and automation provide intelligent capabilities that reinvent customer interactions. Service providers can track, monitor, and manage all aspects of the customer journey round-the-clock. And they can analyze complex patterns in customer behavior to provide more personalized and contextual offerings than ever before.

Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-servic... #cxtransformation #Omnichannelselfcare

Operators are making massive network investments to roll out 5G. No doubt, 5G provides a huge opportunity for innovative ideas, services, and business models. But what revenue streams will ensure that CSPs can swiftly derive ROI? The consumer segment holds massive monetization potential, from high-speed offerings to last-mile connectivity. Operators can leverage data to provide unique and personalized experiences. Private networks have the potential to revolutionize the enterprise segment. They will help transform business operations and support a host of advanced use cases across industries. Operators can build a diverse ecosystem of partnerships, supported by new B2B, B2C, and B2B2X business models. Finally, building dedicated slices will help optimize the use of network resources, benefiting both the customer and service provider. How can telcos get the most out of these revenue sources and how can the 5G Core help? Read the full blog post: https://www.alepo.com/5g-revenue-streams-for-telcos/

Alepo's AI-powered Digital Self-Care solution lets telecoms transform the customer service experience. Boost satisfaction, reduce costs, and drive revenue growth.

Blue Arcus's network expertise and Alepo's 4G LTE solution helped NTA evolve from 2G to 4G LTE, boosting revenue and ARPU by over 50%.