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Alepo's industry-leading 5G-ready Digital Business Support System (BSS) enables #telecom operators to digitize CX as they rapidly deliver, manage, and monetize #telecommunication services. It includes omnichannel self-care, convergent charging, billing, digital payments, partner management, and more. #DigitalBSS #businesssupportsystem #bss #ossbss #telecomsector

Digitizing operations and CX is on every operator's checklist today, and Alepo's Digital BSS enables just that. The 5G-ready and NFV-compliant platform lets telecom operators swiftly rapid launch, monetize, and manage the latest communications services. It enables communications service providers to transform into digital service providers. With Alepo's Digital BSS, operators can swiftly and easily differentiate themselves in a competitive marketplace as a modern brand. They can provide high-quality and affordable services to their customers while remaining profitable. New monetization channels, including digital store, OTT and IoT billing. The Digital BSS helps reduce operational costs. It also opens new upsell and cross-sell opportunities, with advanced billing models to support a complex ecosystem of partners and distributors. The platform helps automate customer support, integrating AI chatbots that help reduce burden on call center staff while empowering subscribers to control their accounts 24x7x365. Alepo's Digital BSS is a modular platform that can be deployed at once for a complete network overhaul, or in phases where operators can pick and choose the modules they need. It includes modules such as digital CRM, omnichannel self-care, convergent charging, billing, and much more. For more information on its modules and capabilities, download the flyer: https://bit.ly/3evdNhT #bss #telecom #5g #digitalbss #businesssupportsystem #digitaltransformation #telecombilling

Customers today want more control over their accounts, and they want to do so using their preferred channels. They'll remain loyal to a service provider that delivers a simple, personalized, digital, omnichannel self-care experience. And most importantly, they expect their requests to be addressed as quickly as possible, round-the-clock.

AI and automation provide intelligent capabilities that reinvent customer interactions. Service providers can track, monitor, and manage all aspects of the customer journey round-the-clock. And they can analyze complex patterns in customer behavior to provide more personalized and contextual offerings than ever before.

In this case study, we learn how SaskTel, a leading Canadian ICT provider, launched Lüm Mobile, Canada's first all-digital mobile membership program, with 91% lower operational costs than traditional mobile brands. SaskTel achieved this milestone by using Alepo's innovative Zero-Touch Network Solution, which enabled the deployment of a fully virtualized network service with a host of innovative use cases, omnichannel, web and mobile self-care, and a brand website, among others.