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Communispace is the market leader for creating communities for companies to listen to their customers.

Community-Experten, die Communitys für Unternehmen bauen, damit diese ihren Kunden besser zuhören können

Starbucks-Community, auf der Kunden ihre Wünsche und Vorschläge einreichen können. Andere können kommentieren und voten.

This customer-feedback-community by Starbucks has been the talk of the social-media-town for the last few weeks. The idea is welcomed everywhere but the problem seems to be that Starbucks seems invisible on the community so that customers feel unheard.

Facebook, Twitter, Flickr and Plaxo may have helped foster community and communication, but they've also added immensely to the flow of often-interruptive messages that their users receive, leading to information overload and possibly a nasty internet addiction.

At the moment I think information overload is going to be the biggest challenge for social media to really enter mainstream.

5000 ausgewählte Kunden von Chrysler dürfen in dieser geschlossenen Online-Community ihre Meinung sagen und Anregungen geben. Die entwickelten Ansätze sollen direkt in die Produktentwicklung eingehen.

A new benchmark for customer involvement by Chrysler

White-label community-platform for brand-communities

Webbasierte White-Label-Plattform für Markencommunitys.

Really good list with companies who messed up