Writing a social media policy for library. - 5 views
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lui_fong_ching on 19 May 15The article provides guidance how to write social media policy. A definition of social media, library goals and objectives and contact information should include in the policy. The six standards include sensitivity, privacy, information, responsiveness, introductions and teamwork guides the policy. The policy should accord industry standards and with supporting documents. A well prepared policy facilitates library staffs to manage and library patrons to use social media tools in safe.
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cattsang2015 on 24 May 15This article is detailed to show that the important of the social media policy and how to decide it. The examples are included. Matching policy to company goals are mentioned. It is important to remember S.P.I.R.I.T (Sensitivity, Privacy, Information, Responsiveness and Introductions) as a guide for all customer interactions. How to implementation and what supporting documents are include are very important.