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a particular methodology of Brenda Dervin

Sense-Making is an approach to thinking about and implementing communication research and practice and the design of communication-based systems and activities. It consists of a set of philosophical assumptions, substantive propositions, methodological framings, and methods. It has been applied in myriad settings (e.g., libraries, information systems, media systems, web sites, public information campaigns, classrooms, counseling services, and so on), at myriad levels (e.g., intrapersonal, interpersonal, small group, organizational, mass, national, global), and within myriad perspectives (e.g., constructivist, critical, cultural, feminist, postmodern, communitarian). The approach has been developed by Brenda Dervin and is being expanded, transformed, and enriched daily by the efforts of some 100-plus persons worldwide (academics and practitioners, teachers and students). This web site is designed to provide access to these efforts and links to those who are involved. On this site, Sense-Making (capitalized) refers to the methodology; sense-making (not capitalized) refers to the phenomena of making and unmaking of sense.

In this paper, we challenge the universality of three basic assumptions prevalent in organizational decision support and strategy: assumptions of order, of rational choice, and of intent. We describe the Cynefin framework, a sense-making device we have developed to help people make sense of the complexities made visible by the relaxation of these assumptions. The Cynefin framework is derived from several years of action research into the use of narrative and complexity theory in organizational knowledge exchange, decision-making, strategy, and policy-making. The framework is explained, its conceptual underpinnings are outlined, and its use in group sense-making and discourse is described. Finally, the consequences of relaxing the three basic assumptions, using the Cynefin framework as a mechanism, are considered.

The present research analyses the 'social visualization' tool Sense.us, a commercial interactive Web application in which U.S. Census data are visualized. Sense.us was developed as a tool for social data exploration and interaction, in which it would be worthwhile to pay attention to the socio-cultural values that have driven the collection and categorization of the underlying U.S. Census datasets. It is argued that closer attention to value driven U.S. Census statistics would greatly enhance the social appeal of Sense.us, and would be a logical next step in the development of online social visualization tools. In order to allow for explicit socio-cultural values of statistics in online visualizations, three strategies are offered: pro-active annotation; more attention to visual aesthetics; and, a tighter integration of user profiles and represented data.

A fantastic read to wake up your brain and help it see the trappings of false illusions and patterns around you. 

In the process of knowledge discovery, workers examine available information in order to make sense of it. By sensemaking, we mean interacting with and operating on the information with a variety of information processing mechanisms [3,18]. Previously, we introduced a concept that uses the spreadsheet metaphor with cells containing visualizations of complex data. In this paper, we extend and apply a cognitive model called "visual sensemaking " to the Visualization Spreadsheet. We use the task of making sense of a large Web site as a concrete example through out the paper for demonstration. Using a variety of visualization techniques, such as the Disk Tree and Cone Tree, we show that the interactions of the Visualization Spreadsheet help users draw conclusions from the overall relationships of the entire information set.

Global (e.g. organization-wide) patterns emerge from everyday 'local' (i.e. one-to-one or small-group) conversations. The more that people (in interaction) make sense of events and take action in particular ways, the more likely they are to make similar sense and take similar actions in the future. That is, from an informal coalitions perspective, these patterns are not formed by managerial dictat or design but by the nature of the everyday sensemaking that has gone before.

Making sense of the world is a ubiquitous activity, taking place around the margins of what we know. At work, your boss says, "Can you give a presentation next week on how wireless will affect our business?" Or perhaps, you join a new committee, and wonder "Who are these people? Who is in charge? What is our mission? What are we really going to do?" Maybe you move to a new neighborhood, and you try to make sense of the streets, schools, parks, shopping, and neighbors. Or you say to yourself, "I really need to get an updated cellphone-what has been happening with the current set of features, costs, plans and new gadgets?" Sensemaking can be a core professional task in itself, as for researchers, designers, or intelligence analysts. It arises when we change our place in the world or when the world changes around us. It arises when new problems, opportunities, or tasks present themselves, or when old ones resurface. It involves finding the important structure in a seemingly unstructured situation. It is an activity with cognitive and social dimensions, and has informational, communicational, and computational aspects.

"Social media affect the way organizations do business and communicate externally and internally. There are no longer clear boundaries of inside and outside organization life, and we need to explore how new social media can bring value for businesses in new ways. 'Value' in a strong economic sense is challenged by social media as a door opener for influence that the organizations should take seriously. Can social media increase 'value', as in strengthened brand and reputation based on the market's influence and trust, and in the end bring economic benefit for the business and organization? The virtual market isn't a huge collection of passive consumers; it is represented by networks of people having meaningful dialogues and interaction with both each other and the businesses as such, and represents new ways of market power. Social media tools open up for rethinking value in new innovative ways - and it is interesting to examine whether different organizational cultures will make different valuable outcomes, values in social, reputational, knowledgeable and networked capital senses."

Social media in a business context, as viewed through the eyes of an anthropologist. Lots of great references, but some in Norwegian, unfortunately.

Trailer for Talking Heads movie "Stop Making Sense"

On the occasion of the celebration of the International Year of Planet Earth in (2008), the Department of Geography of the University of the Aegean in Lesvos, Greece, is organizing the international conference "Studying, Modeling and Sense Making of Planet Earth". The UNESCO Natural Sciences Sector has granted support to the conference.

A Semantic Map is kind of like a dictionary, in that it's a representation of Cognition's ability to define things. Cognition claims that its Semantic Map has over 10 million semantic connections; over 4 million semantic contexts (word meanings that create contexts for specific meanings of other related words); over 536,000 word senses (word and phrase meanings); 75,000 concept classes (or synonym classes of word meanings); 7,500 nodes in the technology's ontology or classification scheme; and 506,000 word stems (roots of words) for the English language.

Here's an important question for all of us: How do you make sense of something that's big and complicated? Say… something like why your users aren't passionate about your product?

Once students have gathered information on a topic, it is important that they reflect on whether the information they have gathered is sufficient to answer the research question. This requires students to make sense of the information they have gathered-to synthesize the information into new knowledge. In order to address the different leaning modalities that students possess, teachers should have students use a variety of forms of representation for this sensemaking stage (see Forms of Representation matrix).

Sensemaking is a process designed to enable groups of people to see patterns that were once hidden to them and develop a common understanding of what is required to address an issue. While the sensemaking (and subsequent intervention design) process will result in the production of artefacts (reports, lists of action items, descriptions of the current situation etc) much of the value is derived through participation in the process. It is not a process where you say 'make sense of this and tell me the answer'. Much of the benefit comes from determining 'what it means' for yourself. Sensemaking is beneficial at an individual level as our values and assumptions are tested and either confirmed or found wanting.

understanding this content and making decisions based on it (especially in mission-critical situations) is not just a simple matter of consuming information. To effectively "make sense" of large, heterogeneous, and often unstructured content collections requires: - efficient, accurate, and context-based ways of extracting, filtering, and summarizing information; - better and more meaningful ways of organizing, visualizing, and interacting with the information; - faster, more objective methods for investigating hypotheses, detecting trends or patterns across multiple sources, and otherwise analyzing or interpreting information.

Sensemaking systems don't only help people find stuff faster. That's just the information retrieval part. The bigger story is about augmenting and amplifying our abilities to make sense. Sensemaking adds things like skimming, power reading, organizing, spotting patterns, tracing social networks, taking notes, summarizing, drilling for details, and flagging biases. Reading an article is different from reading a book, and that's different from reading from a collection or stream. Radically new forms of human-information interaction are being enabled by these new technologies. Sensemaking systems not only have front ends (visualization), but also back ends (content analytics and reasoning).

Zotero is an easy-to-use yet powerful research tool that helps you gather, organize, and analyze sources (citations, full texts, web pages, images, and other objects), and lets you share the results of your research in a variety of ways. An extension to the popular open-source web browser Firefox, Zotero includes the best parts of older reference manager software (like EndNote)-the ability to store author, title, and publication fields and to export that information as formatted references-and the best parts of modern software and web applications (like iTunes and del.icio.us), such as the ability to interact, tag, and search in advanced ways. Zotero integrates tightly with online resources; it can sense when users are viewing a book, article, or other object on the web, and-on many major research and library sites-find and automatically save the full reference information for the item in the correct fields. Since it lives in the web browser, it can effortlessly transmit information to, and receive information from, other web services and applications; since it runs on one's personal computer, it can also communicate with software running there (such as Microsoft Word). And it can be used offline as well (e.g., on a plane, in an archive without WiFi).

Sensemaking involves turning circumstances into a situation that is comprehended explicitly in words and that serves as a springboard into action. In this paper we take the position that the concept of sensemaking fills important gaps in organizational theory. The seemingly transient nature of sensemaking belies its central role in the determination of human behavior, whether people are acting in formal organizations or elsewhere. Sensemaking is central because it is the primary site where meanings materialize that inform and constrain identity and action. The purpose of this paper is to take stock of the concept of sensemaking. We do so by pinpointing central features of sensemaking, some of which have been explicated but neglected, some of which have been assumed but not made explicit, some of which have changed in significance over time, and some of which have been missing all along or have gone awry. We sense joint enthusiasm to restate sensemaking in ways that make it more future oriented, more action oriented, more macro, more closely tied to organizing, meshed more boldly with identity, more visible, more behaviorally defined, less sedentary and backward looking, more infused with emotion and with issues of sensegiving and persuasion. These key enhancements provide a foundation upon which to build future studies that can strengthen the sensemaking perspective.

Multi-ontology sense making a new simplicity in decision making

Global Sensemaking Start making sense