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Conference on Systems Engineering Research Stevens Institute of Technology and Delft University of Technology in collaboration with the University of Southern California (USC), presents the 8th Annual Conference on Systems Engineering Research (CSER) Conference Objective The objective of this conference is to provide practitioners and researchers in academia, industry, and government with a common platform to present, discuss and influence Systems Engineering research, and to enhance the practice of Systems Engineering and Systems Engineering education. Call for Papers We invite original research papers addressing any aspect of the Systems Engineering lifecycle. This includes conception, design and architecting, development, modeling and simulation, production, integration, validation, operation and support of these systems. Additional topics include definition of metrics, performance, and improvement methods, assessment and mitigation of risks, definition of critical success factors, and definition of best practices. All papers will be peer reviewed, and if accepted, presented at the conference.

daviding says: I have this conference marked on my calendar. The Nov. 1 paper deadline is tough for me. In addition, I should also be working on my dissertation in the spring ... and that's not on a systems engineering topic.

COURSE DESCRIPTION Networked Life looks at how our world is connected -- socially, economically, strategically and technologically -- and why it matters. The answers to the questions at the top of this page are related. They have been the subject of a fascinating intersection of disciplines including computer science, physics, psychology, sociology, mathematics, economics and finance. Researchers from these areas all strive to quantify and explain the growing complexity and connectivity of the world around us, and they have begun to develop a rich new science along the way. Networked Life will explore recent scientific efforts to explain social, economic and technological structures -- and the way these structures interact -- on many different scales, from the behavior of individuals or small groups to that of complex networks such as the Internet and the global economy. This course covers computer science topics and other material that is mathematical, but all material will be presented in a way that is accessible to an educated audience with or without a strong technical background. The course is open to all majors and all levels, and is taught accordingly. There will be ample opportunities for those of a quantitative bent to dig deeper into the topics we examine. The majority of the course is grounded in scientific and mathematical findings of the past two decades or less (often much less). Spring 2010 is the seventh offering of Networked Life. You can get a detailed sense for the course by visiting the extensive course web pages from Spring 2009, Spring 2008, Spring 2007, Spring 2006, Spring 2005, and Spring 2004. This year the course will cover many of the same topics, updated in light of new research since the 2007 offering. As has become standard in the course, we plan to include communal experiments in distributed human decision-making on networks.

daviding says: A course on networks in the Arts and Sciences program at the University of Pennsylvania. The recency of references is striking.

Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting - choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can 'serve themselves' in many cases, it is also possible for users to innovate with respect to the services they self-provide. In this paper, we explore the histories of 47 functionally novel and important commercial and retail banking services. We find that, in 85% of these cases, users self-provided the service before any bank offered it. Our empirical findings differ significantly from prevalent producer-centered views of service development. We speculate that the patterns we have observed in the banking industry will be found to be quite general. If so, this will be an important matter: perhaps 75% of GDP in advanced economies today is derived from services. We discuss the implications of our findings for research and practice in service development.

daviding says: Includes the idea of self-service, focusing on banking services.

The research presented in this volume, developed in the EC-funded Project ISCOM (Information Society as a Complex System), takes off from two fundamental premises: -- to guide innovation policies, taking account of the social, economic and geographic dimensions of innovation processes are at least as critical as the science and technology; and -- complex systems science is essential for understanding these dimensions. Online version (possibly available at http://www.springerlink.com/content/978-1-4020-9662-4 -- Table of contents -- 18 Chapters Front Matter I-IX Part 1 Introduction David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 1-7 Part I From Biology to Society Front Matter 9-9 From Population to Organization Thinking David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 11-42 The Innovation Innovation Dwight Read, David Lane and Sander van der Leeuw 43-84 The Long-Term Evolution of Social Organization Sander van der Leeuw, David Lane and Dwight Read 85-116 Biological Metaphors in Economics: Natural Selection and Competition Andrea Ginzburg 117-152 Innovation in the Context of Networks, Hierarchies, and Cohesion Douglas R. White 153-194 Part II Innovation and Urban Systems Front Matter 195-195 The Organization of Urban Systems Anne Bretagnolle, Denise Pumain and Cline Vacchiani-Marcuzzo 197-220 The Self Similarity of Human Social Organization and Dynamics in Cities Luis M.A. Bettencourt, Jose Lobo and Geoffrey B. West 221-236 Innovation Cycles and Urban Dynamics Denise Pumain, Fabien Paulus and Cline Vacchiani-Marcuzzo 237-260 Part III Innovation and Market Systems Front Matter 261-261 Building a New Market System: Effective Action, Redirection and Generative Relationships David Lane and Robert Maxfield 263-288 Incorporating a New Technology into Agent-Artifact Space: The Case of Control Syst

The original pointer to this report summary is from Jim Spohrer at http://forums.thesrii.org/srii/blog/article?blog.id=main_blog&message.id=191#M191 .

Key messages * There are three primary stakeholder groups that can guide the development of services science: academia, government and industry. Only by investing and working together in a coordinated manner can the maximum promise of services science be realised. * The global recession should sharpen government and industry's focus on services science as they seek solutions to invigorate the western economy, to make business more competitive and to learn from this latest setback. * Services science has the potential to establish a new industry of professionals (compare engineers, lawyers and computer scientists) whose expertise can be drawn upon to benefit the broader services-led economy. * The degree of human intervention required during the lifetime of an IT services contract is too high and is consequently both too expensive to be efficient and too error-prone to be effective. These shortcomings are directly related to the absence of scientific rigour in the design and delivery of these services. * IT is integral to services science, since modern service systems often have IT enablement heavily involved in service delivery. * IT service providers have the potential to benefit from services science by making their offerings more meaningful and resilient in a market that will increasingly demand more efficient service delivery. * Innovation in services delivery is at the heart of the vision for services science. The end goal should be a virtuous circle of innovation that can encourage new business opportunities and, in turn, create further innovation in the delivery of services. * Collaboration, investment and sharing of knowledge are vital to progressing services science research and development. * Significant challenges still need to be overcome to drive adoption of services science, not least of which is the complexity of aligning academic, business and governmental interests at a given moment in time. * Gove

IBM (NYSE: IBM) and the University of Central Florida's (UCF) Institute for Advanced Systems Engineering (IASE) today announced they are working together to prepare students for jobs in systems engineering, a profession that is critical to the creation of the smart cities, healthcare systems and advanced products and systems of the future. To help create the systems engineering workforce that is needed to tackle society's most pressing technology development and integration challenges, IBM is investing more than $2 million in software, in-kind donations and consulting. Through this relationship, UCF students gain hands-on experience using IBM's most popular systems engineering software. In addition to its use in classroom activities, the IBM software gives students and faculty tools to compete for grants and participate in advanced research projects. IBM executives and technical staff provide input into the development of IASE curriculum and coursework, and support the university's efforts to create a learning environment that emulates the real world of systems engineering.

daviding says: The significance of the systems engineering program at the University of Central Florida (in Orlando) is noted not only by IBM, but by INCOSE (Samantha Brown, president) in this press release.

SERVICE SCIENCE: RESEARCH AND INNOVATIONS IN THE SERVICE ECONOMY 2011, DOI: 10.1007/978-1-4419-8270-4

SERVICE SCIENCE: RESEARCH AND INNOVATIONS IN THE SERVICE ECONOMY 2010, DOI: 10.1007/978-1-4419-1628-0

SERVICE SCIENCE: RESEARCH AND INNOVATIONS IN THE SERVICE ECONOMY 2011, DOI: 10.1007/978-1-4419-7904-9

At one time, the belief was that services-ranging from healthcare to retail, from banking to education-were the exclusive domain of local providers and were therefore impervious to foreign competition. Because they required direct interaction with customers, service providers needed to be located where their customers were (Bryson et al. 2004). This belief-along with many others associated with service activities requiring direct customer interactions-is no longer true because information technology has fundamentally changed the way many services are now designed and delivered (Karmarkar 2004). In this editorial, we introduce a framework for service managers that shows how advances in technology are continuing to change the way service providers and their customers interact; how both providers and customers access resources and unlock their capabilities in the co-creation of value. We also identify some major challenges confronting today's service managers who are competing in a rapidly changing global knowledge economy. Their success in addressing these challenges requires increasingly sophisticated management techniques that continue to focus on creating value for both direct and indirect customer-provider interactions.

daviding says: The article recognizes the limitation of government statistics on services. The industry segment isn't exactly the focus of researchers interested in the creative class economy, but it does demonstrate how surrogate measures may be collected.

The Sapporo findings, published in a dry report on changing shopping trends and urban land use this week, show the number of brothels in the Susukino district, one of the three largest red-light areas in the country, has soared more than fourfold to 264 in the past two decades. [....] This makes the sex trade a rare success story in an economy devastated by the steep decline in global demand for Japanese autos and electronics, drivers of the country's exports, and eroding domestic consumption, which supports a vast service sector. Services account for the overwhelming part of economic activity in Japan and other modern countries, and they are notoriously difficult to measure precisely. In Canada, Statistics Canada frequently examines and overhauls the way it measures services in the search for greater accuracy. But Statscan would have a hard time gauging the true economic impact of the sex trade. It's much easier to measure in Japan, where several sexual acts are allowed in licensed outlets in designated areas, although actual intercourse in those establishments is outlawed.

daviding says: If the foundation of the system is in entropy rather than equilibrium, we'll need to figure out how exchange-based societies work, and the function of money (as information, in a general theory of systems).

The specific purpose of this paper is to trace the development of entropy-related thought from its thermodynamic origins through its organizational and economic applications to its relationship to money information. That trace reveals that existing entropy measures are of states or changes in states that are caused by energy processes. We propose that entropy may as well be conceived as entropic process. The social emergent specific exchange value provides a metric by which entropic process may be quantified. The analysis connects the traditional state-oriented entropy measures to measures of entropic process in social systems. In doing so, the character of exchange-based societies and the function of money information within them are elaborated.

daviding says: This is the first of three articles in the June 2007 issue of SPAR. As an alternative to coming from a western perspective -- not to say that there aren't differences from the Anglo-American approach in Europe! -- these three chapters would provide significant fodder for discussion on core concepts in systems theory.

This paper compares some key concepts from Buddhism with ideas from different traditions of systems thinking. There appear to be many similarities, suggesting that there is significant potential for dialogue and mutual learning. The similarities also indicate that it may be possible to develop a Buddhist systems methodology to help guide exploration and change within Buddhist organisations.

daviding says: I was struck by a quotation by Khistry in the first pargraph of this article. In fact, Churchman (1968) reveals toward the end of one of his most popular books: "Indeed, if I were to think of one theme that has been in the back of my mind as I wrote these chapters, it is the shame of deception" (p. 228). Churchman concludes: "The ultimate meaning of the systems approach, therefore, lies in the creation of a theory of deception and a fuller understanding of the ways in which the human being can be deceived about his world and in an interaction between these different viewpoints" (pp. 229-230).

This paper critically examines some important topics of systemic thinking to understand how our perception of problems can be enhanced and how the chances of deception can be mitigated while dealing with real-world problems. To achieve this objective, an attempt is first made to scrutinize some of the key issues of systemic thinking by looking through the lens of Churchman's aphorisms at: (1) the illusion of completeness and closure, (2) the meaning of holism, and (3) the concept of `Interbeing'. A preliminary `agenda for action' is then laid out suggesting ways for increasing our perception and for minimizing the chances of being deceived in dealing with systems problems in practice.

The Royal Society has recently published the findings of a major study on the role of science in services sector innovation. Entitled Hidden Wealth: the contribution of science to service sector innovation , the report highlights the wider significance of science, technology, engineering, and mathematics (STEM) to the services sector, which makes up around three quarters of the UK economy. Hidden Wealth concludes that STEM is deeply embedded within the UK service sectors and has an extensive impact on service innovation processes, which is often hidden. Although STEM is important in services sector innovation now, it is also likely to play an important part in the future of services, as many services are on the cusp of a transition to more personalised and interconnected systems, which will require significant advances in STEM.

This report from the Royal Society was cited by Irving Wladawsky-Berger at http://blog.irvingwb.com/blog/2009/08/hidden-wealth-science-technology-and-services-innovation-in-the-21st-century.html .

Excerpt: 6.6.6 A systems-based approach to understanding services. One solution may lie in the wider adoption of systems-based approaches to understanding services. A more systematic approach to studying services should result in better design, management and understanding of services and, at the same time, provide a suitable context in which to integrate disciplines such as social sciences, management science, economics and STEM. These sorts of educational programmes may particularly benefit firms who do not require graduates with deep knowledge in one of the existing disciplines. [p. 61] However, we note that when this has been attempted in the past, as with systems science and complexity theory -- both of which have existed for several decades and have been widely applied in scientific, engineering and social science contexts -- the tendency has been for people to organise themselves into disciplinary silos, with the result that the desired new interdisciplinary approaches have struggled to impose themselves. [pp. 61-62] The emerging Service Science, Manufacturing and Engineering (SSME) or 'Service Science' concept is also intended to join up a broad range of disciplines, but is specifically concerned with ensuring that graduates are better equipped for the workplace. Service Science may ultimately help the development of multi-disciplinary capabilities but in this regard SSME programmes seem to have been slow to emerge and only partially successful to date. A more profitable approach to redesigning academic curricula and delivery (at least as far as services are concerned) may be to focus in on service design, which seeks to understand the delivery of services from a user perspective and to develop better solutions (see Box 4.3 on page 40). Developments such as the Masters course in Service Design, Management and Innovation offered by the University of Manchester Centre for Service Research might provide good models for new courses, and should be closely mon