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David Ing

Chao Ying Shen & Gerald Midgley | Toward a Buddhist Systems Methodology 1: Comparisons ... - 0 views

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    daviding says: This is the first of three articles in the June 2007 issue of SPAR. As an alternative to coming from a western perspective -- not to say that there aren't differences from the Anglo-American approach in Europe! -- these three chapters would provide significant fodder for discussion on core concepts in systems theory.
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    This paper compares some key concepts from Buddhism with ideas from different traditions of systems thinking. There appear to be many similarities, suggesting that there is significant potential for dialogue and mutual learning. The similarities also indicate that it may be possible to develop a Buddhist systems methodology to help guide exploration and change within Buddhist organisations.
David Ing

1996 George Klir, Review of "Model Based Systems Engineering" by Wayne Wymore, CRC Pres... - 0 views

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    Wayne Wymore is now well established as an important leader in systems engineering and a founder of a highly original "school of thought" in the area of systems design. His contribution to this area, which will be the subject of a special issue of this journal in the near future, is best exposed in a trilogy consisting of this book and its two predecessors [Wymore, 1967, 1976]. Wymore's approach to systems design is characterized by mathematical rigor, comprehensiveness, and broad applicability. This book is, in some sense; the most complete presentation of his approach, even though it is restricted (contrary to its predecessors) to discrete systems. [....]
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    daviding says: At the 2010 INCOSE Workshop on Autonomous System Testing and Evaluation, Jack Ring cited a "Wymorian approach", which is based on "A mathematical theory of systems engineering: the elements" by A. Wayne Wymore (see http://books.google.ca/books?id=yXrsAAAAIAAJ , unfortunately without a full preview). This may be at the foundations of the current interest in MBSE at INCOSE as a major initiative. The 1993 book is previewable at http://books.google.ca/books?id=CLgsYC3K2yAC .
David Ing

C. Jotin Khistry | A Fresh Look at The Systems Approach and an Agenda for Action: Peeki... - 0 views

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    daviding says: I was struck by a quotation by Khistry in the first pargraph of this article. In fact, Churchman (1968) reveals toward the end of one of his most popular books: "Indeed, if I were to think of one theme that has been in the back of my mind as I wrote these chapters, it is the shame of deception" (p. 228). Churchman concludes: "The ultimate meaning of the systems approach, therefore, lies in the creation of a theory of deception and a fuller understanding of the ways in which the human being can be deceived about his world and in an interaction between these different viewpoints" (pp. 229-230).
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    This paper critically examines some important topics of systemic thinking to understand how our perception of problems can be enhanced and how the chances of deception can be mitigated while dealing with real-world problems. To achieve this objective, an attempt is first made to scrutinize some of the key issues of systemic thinking by looking through the lens of Churchman's aphorisms at: (1) the illusion of completeness and closure, (2) the meaning of holism, and (3) the concept of `Interbeing'. A preliminary `agenda for action' is then laid out suggesting ways for increasing our perception and for minimizing the chances of being deceived in dealing with systems problems in practice.
David Ing

G. A. Swanson & Kenneth D. Bailey | The relationship of entropy-related measures to mon... - 0 views

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    daviding says: If the foundation of the system is in entropy rather than equilibrium, we'll need to figure out how exchange-based societies work, and the function of money (as information, in a general theory of systems).
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    The specific purpose of this paper is to trace the development of entropy-related thought from its thermodynamic origins through its organizational and economic applications to its relationship to money information. That trace reveals that existing entropy measures are of states or changes in states that are caused by energy processes. We propose that entropy may as well be conceived as entropic process. The social emergent specific exchange value provides a metric by which entropic process may be quantified. The analysis connects the traditional state-oriented entropy measures to measures of entropic process in social systems. In doing so, the character of exchange-based societies and the function of money information within them are elaborated.
David Ing

Hidden Wealth: Science in Service Sector Innovation | The Royal Society | 2009 - 1 views

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    The Royal Society has recently published the findings of a major study on the role of science in services sector innovation. Entitled Hidden Wealth: the contribution of science to service sector innovation , the report highlights the wider significance of science, technology, engineering, and mathematics (STEM) to the services sector, which makes up around three quarters of the UK economy. Hidden Wealth concludes that STEM is deeply embedded within the UK service sectors and has an extensive impact on service innovation processes, which is often hidden. Although STEM is important in services sector innovation now, it is also likely to play an important part in the future of services, as many services are on the cusp of a transition to more personalised and interconnected systems, which will require significant advances in STEM.
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    Excerpt: 6.6.6 A systems-based approach to understanding services. One solution may lie in the wider adoption of systems-based approaches to understanding services. A more systematic approach to studying services should result in better design, management and understanding of services and, at the same time, provide a suitable context in which to integrate disciplines such as social sciences, management science, economics and STEM. These sorts of educational programmes may particularly benefit firms who do not require graduates with deep knowledge in one of the existing disciplines. [p. 61] However, we note that when this has been attempted in the past, as with systems science and complexity theory -- both of which have existed for several decades and have been widely applied in scientific, engineering and social science contexts -- the tendency has been for people to organise themselves into disciplinary silos, with the result that the desired new interdisciplinary approaches have struggled to impose themselves. [pp. 61-62] The emerging Service Science, Manufacturing and Engineering (SSME) or 'Service Science' concept is also intended to join up a broad range of disciplines, but is specifically concerned with ensuring that graduates are better equipped for the workplace. Service Science may ultimately help the development of multi-disciplinary capabilities but in this regard SSME programmes seem to have been slow to emerge and only partially successful to date. A more profitable approach to redesigning academic curricula and delivery (at least as far as services are concerned) may be to focus in on service design, which seeks to understand the delivery of services from a user perspective and to develop better solutions (see Box 4.3 on page 40). Developments such as the Masters course in Service Design, Management and Innovation offered by the University of Manchester Centre for Service Research might provide good models for new courses, and should be closely mon
David Ing

Introduction to Service Engineering | Gavriel Salvendy, Waldemar Karwowski | 2010 | Wiley - 0 views

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    Print ISBN: 9780470382417 Online ISBN: 9780470569627 DOI: 10.1002/9780470569627 Industrial Engineering What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.
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