Twitter Customer Support The Right (And Wrong) Way | Lifehacker Australia - 1 views
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Roland Gesthuizen on 01 Jan 11"Twitter can be a great way to offer service and support at minimal cost for companies. But if the process goes wrong, the outcome often isn't pretty."
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Roland Gesthuizen on 01 Jan 11How Twitter should be used by organisations to provide helpdesk support. Don't switch channels!