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A two-year study shows that up to 70 percent of workplace learning is accomplished on-the-fly, calling into question the value of formal training programs that are presented in their own good time and costing as much as $50 billion annually.

In an open, knowledge-based organization, interdepartmental cooperation and collaboration must become an integral part of the daily routine. Teams will not be appointed; they will form naturally in a knowledge-friendly environment through the free flow of information and ideas, leading to common goals that are dependent on the interaction of skills, knowledge and resources of cross-functional groups (not teams).

While knowledge networks are forming naturally in such a positive environment, the systematic management of networks will be essential if all this energy is to be productively directed toward the goals and objectives of the organization.