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Swisscom is planning to migrate 2 million fixed-line customers to VoIP by 2017.

Swisscom is planning to migrate 2 million fixed-line customers to VoIP by 2017.

Swisscom has deployed Oracle's Communications Operations Monitor in order to support VoIP migration

Swisscom has deployed Oracle's Communications Operations Monitor in order to support VoIP migration

And with those plans on the horizon, it was announced on Thursday that Asos has turned to Oracle Retail to provide the organisation with a suite of tools that it is hoped will result in the implementation of integrated, systemised processes that boost buying, stock management and merchandising decision-making. Since launching in 2000, Asos has developed into a business that ships to over 190 countries and territories around the world, and it has identified Oracle as a key planning partner for optimising growth across these international markets.

Software giant Oracle has made its first move into in-store retail hardware, unveiling a new PoS for an omnichannel world at the NRF Big Show in New York. Aimed at the retail and hospitality industry, a version running software for grocery stores is currently at soft launch.

"Lenox has reported a 26% increase in eCommerce sales compared to previous years, thanks to the implementation of Oracle Commerce. The luxury dinnerware retailer implemented Oracle's new solution earlier in 2015 to boost sales with improved search results, recommendations and targeted promotions.  The retailer has used Oracle to tailor its search results based on customer history, as well as pattern or place setting searches."

The forthcoming week, because Mobile World Congress 2016 will be taking place in Barcelona is arguably the most intensive one for Telecom Signaling Community members, many of whom will be in attendance. It is why the lead story this week is my recommendation that while at the event you schedule not just some but ample time to visit community sponsor Oracle's booth. As noted in the posting, the Oracle theme of the NOW Economy could not be timelier. In addition, along with the chance to see first-hand the importance of telecom signaling as a core enabler of NOW and more importantly the future, this is are a rare opportunity to speak directly with SMEs about industry trends and challenges.

The forthcoming week, because Mobile World Congress 2016 will be taking place in Barcelona is arguably the most intensive one for Telecom Signaling Community members, many of whom will be in attendance. It is why the lead story this week is my recommendation that while at the event you schedule not just some but ample time to visit community sponsor Oracle's booth. As noted in the posting, the Oracle theme of the NOW Economy could not be timelier. In addition, along with the chance to see first-hand the importance of telecom signaling as a core enabler of NOW and more importantly the future, this is are a rare opportunity to speak directly with SMEs about industry trends and challenges.

The emergence of constant customer connectivity, as well as cloud platforms that eliminate the need for centralized physical infrastructure, have radically changed retailing. The enterprise is now a distributed, virtual environment where retailers are constantly receiving, analyzing and reacting to real-time customer experience data in order to deliver an optimal omnichannel experience. Core solutions still play a vital role, but are now also configured around serving the real-time needs of the customer. Jill (Puleri) Standish, senior VP and general manager of Oracle Retail, recently spoke with Chain Store Age about how retailers can best leverage cloud-based, leading-edge technologies to thrive in this new environment.

Douglas Tait of Oracle Communications explains why the path to NFV has inter-operational issues and how to overcome them.

Douglas Tait of Oracle Communications explains why the path to NFV has inter-operational issues and how to overcome them.

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive. So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM Global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive. So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

Retailers estimate they could earn an extra 10% in revenue - which translates into $100 million annually for a $1 billon company - by offering customers and employees a highly individualized experience.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.