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SaaS will be the norm. Pretty much all systems are already available in this format and most hotels are very comfortable using them - except for PMS. Sometimes this is for psychological reasons of personal comfort with having the data on premise; sometimes there's a genuine difficulty in obtaining reliable, cost-effective communications links. Nonetheless, I am certain this objection will fade over time. Oracle in particular has announced that it will only sell the new version 9 of Opera on a remotely hosted basis, setting the tone for the rest of the industry. Less customization. The age of expecting major PMS vendors to agree to significant enhancements for individual hotels is over. The smaller vendors will probably continue to do so, but it's not feasible for the larger ones. We don't expect Microsoft or Apple to customize their systems for us when we're ready to buy something new, we just adapt to what they offer. The same's true for Oracle, Infor and the other major PMS vendors; their systems are powerful and flexible enough to be useful in most situations. If you want something very specific you'll always be able to find a vendor who'll customize its system for you, just as you can run your own PC on Linux configured just the way you want it, but mainstream will be good enough for most.

I am with Jon at the Oracle Industry Connect this week. Of course I have enjoyed connecting with those I know, but I must admit it is also enjoyable meeting people from other industries like life sciences, healthcare, financial services, insurance and education. Sometimes I forget that there are industries other than hospitality. I have enjoyed meeting these people from other industries, but it is amazing how they all want to really know what the hotel industry is all about. When your business is about where people eat, drink and sleep I guess it does sound a bit more intriguing than the banking industry. It has been an enjoyable two days and no matter how often we interact with others in the industry, nothing beats face to face. There was a great crowd from the hospitality space with a lot of the higher ups from the industry attending. It was nice seeing so many making time to come to this event. I thank Oracle for inviting me and after the events Hospitality Upgrade put on last week I am very thankful I just get to attend, not having to speak nonstop. Thank you, Jon, for making this week's Siegel Sez easier as I sit in my hotel room in Washington, D.C., at 5:30 in the morning trying to be creative after a night of eating and drinking at the Smithsonian Castle.

I am with Jon at the Oracle Industry Connect this week. Of course I have enjoyed connecting with those I know, but I must admit it is also enjoyable meeting people from other industries like life sciences, healthcare, financial services, insurance and education. Sometimes I forget that there are industries other than hospitality. I have enjoyed meeting these people from other industries, but it is amazing how they all want to really know what the hotel industry is all about. When your business is about where people eat, drink and sleep I guess it does sound a bit more intriguing than the banking industry. It has been an enjoyable two days and no matter how often we interact with others in the industry, nothing beats face to face. There was a great crowd from the hospitality space with a lot of the higher ups from the industry attending. It was nice seeing so many making time to come to this event. I thank Oracle for inviting me and after the events Hospitality Upgrade put on last week I am very thankful I just get to attend, not having to speak nonstop. Thank you, Jon, for making this week's Siegel Sez easier as I sit in my hotel room in Washington, D.C., at 5:30 in the morning trying to be creative after a night of eating and drinking at the Smithsonian Castle.

New Oracle Cloud services will enable hotels, casinos and other hospitality companies to personalize and improve the guest experience while making operations more efficient.

Last week I traveled to Orlando to attend Oracle Connect, which is a little more than a typical users group and still attracts many of its customers from multiple industries. I absolutely enjoyed being there and attended many sessions including one where Marriott was sharing its ongoing installation activity with Oracle, which I am guessing at times has been a bit overwhelming considering how many hotels they are doing each month. It was a great conference that allowed me to bump into so many I knew, and nothing beats face-to-face reconnecting. I thank Oracle for inviting me.

Oracle Introduces New Cloud Services for Hotels and Casinos New Oracle Cloud services will enable hotels, casinos and other hospitality companies to personalize and improve the guest experience while making operations more efficient. To help hospitality companies personalize all aspects of their engagement with customers while also delivering an excellent guest experience on site, Oracle introduced a cloud services version of its suite of hospitality solutions. The new Oracle Hospitality cloud services enable hotel and casino operators to better manage every aspect of their customer relationships and on-site operations, while simplifying their IT infrastructure and deriving value faster from new innovations.