Open Intelligence / Web 3X (Social + Mobile)

In the modern web, Google and Facebook are the feudal lords and people are the peasants — at least when it comes to control of the photos, comments, 'likes' and other data that each person posts online.

"The users contribute their own content to you for free. You sell it back to them with banner ads put on there. And on top of that, you spy on them to gather profiling data," says Michiel de Jong, of the Unhosted project to decentralise user data.

As your friends talk to each other, they feed Facebook data about how information flows between its users. It's likely that your friends will have their own friends and will talk to them as well. Every time these first- and second-level contacts interact, it gives Facebook more pointers to where you fit within your network. To you, it's a bunch of your mates; to Facebook, it's an expanding cloud of data to be harvested.

Local data Alec Muffett is working on a scheme called the Mine Project. This aims to give consumers a local place to store their credentials and sensitive data, so they can choose which services they want to expose the data to.

"I believe the structure of the internet encourages individuals to host their own data. In some ways, it's a little unfortunate that everyone thinks it's easier to have a big company do it on their behalf, but it's entirely understandable," he says.

"It's a karmic cycle," he says. But sooner or later it is going to swing the other way, and people should prepare for an age when their data is once again their own, he argues.

It may be difficult to describe what exactly the phrase “an internet of things” means, but the pieces of the puzzle that are required for that to develop are all here today, ThingM CEO Mike Kuniavsky told attendees at GigaOM’s Mobilize conference in San Francisco. Those puzzle pieces include ubiquitous network connectivity, cloud-based services, cheap assembly of electronics, social design, open collaboration tools and low-volume sales channels. When put together, Kuniavsky said, they create an “innovation ecosystem” that is the foundation for an internet of things.

New mobile payment services help banks realise the future of payments

Visa Europe, Europe’s leading payments technology company, today announced the launch of Visa Mobile Person-to-Person payments and Visa Alerts: two new services designed to help consumers manage their money and make payments using their mobile phones.

the new services give Visa Europe’s member banks the tools to respond to growing consumer demand for fast, secure, convenient and innovative ways to make and manage payments using their mobile phones.

LONDON – Isis, a joint venture between U.S. mobile phone service providers AT&T Mobility, T-Mobile USA and Verizon Wireless, has announced that HTC, LG, Motorola Mobility, RIM, Samsung Mobile and Sony Ericsson will introduce NFC-enabled mobile devices that implement Isis NFC and technology standards for electronic payment.

Isis is working with DeviceFidelity Inc. (Richardson, Texas) to standardize the addition of NFC functionality to cell phones to turn them into electronic wallets, which DeviceFidelity does using a micro-SD card technology.

Pilot deployments are expected in 2012.

Adshel has launched what it claims to be the first outdoor advertising campaign in Australia where consumers can connect via wi-fi or by tapping their phone to receive more information about the advertised product.

The two-week campaign for Coles gives Melbourne commuters the option to download a video cookbook by celebrity chef Curtis Stone by using Near Field Communications, the technology used in Visa Paywave and Mastercard Paypass, or by connecting their smartphone to Wi-Fi. 

Earlier this week the Communications Council called for mobile phone manufacturers to incorporate NFC in future handsets.

Auction giant eBay and Facebook are quietly forging stronger ties with a secret joint partnership and the addition of Facebook exec Katie Mitic to eBay’s board of directors.

Mitic, the current director of platform and mobile marketing at Facebook, will now become the twelfth member of eBay’s board of directors. S

Mitic is a whiz when it comes to mobile. She helped launch the Palm Pre and the company’s app store before it was snatched up by HP. Her background in building and promoting developer platforms, especially in the mobile arena, should prove useful as eBay strives to replace the wallet with the phone by 2015.

Square's chief operating officer Keith Rabois went against the grain this week and questioned whether there was any value to be had by implementing near-field communications (NFC) for mobile payments.

He may have a point that the particular technology matters less than the mobile wallet itself.

To name just three: Merchants can administer reward and loyalty programs more efficiently if they're managed through phones rather than on rubber-stamped cards. Merchants can deliver location- and time-specific coupons if they are acquainted with a customer's phone. Placecast is showing how you can deliver offers within a geofenced area. Merchants will also have the opportunity to move discounts quickly if they need to clear inventory. All of that is theoretically possible today with Twitter, but first you have to get them to follow you. Once someone has paid with their phone, presumably it's a lower barrier to get them to agree to receive offers via that phone. Merchants can dynamically steer customers to their best payment option. If PayPal offers a lower percentage for a period than the merchant's credit card service, the merchant can offer products or services at a discount and let the customers choose on their devices.

Mobile users with NFC-enabled devices will no longer need a special application in order to exchange contact details or other types of data between their phones thanks to a new NFC specification which has just been released.

a standardization of the Simple NDEF Exchange Protocol (SNEP) to use peer-to-peer mode for data exchanges.

the new specification extends the NFC data exchange format (NDEF), which previously described how data, like a website URL for instance, would be moved from an NFC tag to a NFC-enabled phone by tapping or waving a mobile device within close proximity to the tag.

“There’s been an ‘intranet of things’ in manufacturing for years now,” says Tony Paine, president of Kepware (www.kepware.com), a technology company in Yarmouth, Maine that develops communication and interoperability software for the automation industry. Explaining his statement, Paine points to the growing use of preventative and condition-based monitoring that are widely accepted, if not always implemented, by most manufacturers.

“This is not just about connecting smart devices, this is about modeling all the things in your manufacturing world so that it’s easy to remix them in new ways to build new applications,” says Russ Fadel, chief executive officer of Thingworx (www.thingworx.com), a two-year-old company located in Exton, Pa. The company combines the key functionality of real-time data, mashups, search, social media and the semantic web, and applies it to any process that involves people, systems, devices and other real world “things.”

“That kind of automated, connected response could save you, say, 3 percent on your utility bill,” Fadel says. “The ability to remix people and systems to interact with radical equality—this will be the source of some unexpected innovation. For manufacturers, the Internet of Things is not just about connecting your car to your alarm clock, it’s about creating a competitive advantage.”

QR code technology arrived late to North America for numerous reasons, and with Near Field Communication (NFC) fast emerging, it is a valid concern that it may not tip the adoption needle in time to establish itself as a household communication tool.

With the release of the Google Wallet, Google has been building a lot of support for NFC. This may explain why they replaced QR codes with NFC for Google Places. Another reason may be because the stickers they distributed to the retailers were intended to be permanent, in which case NFC makes more sense. They may be a bit ahead of the market on this, but if they are distributing millions of these stickers across North America, it pays to plan ahead. Following their announcement, a vast number of articles surfaced with some variation of “QR codes are dead”. This in my opinion was a bit excessive considering Google Places is the only implementation where they made the changeover.

Getting away from Google, let’s briefly look at the expected rate of NFC adoption. Smartphones have been available on this continent for at least 4 years and they currently hold approximately 33% of the market. Google’s Nexus S is one of the first phones to be available with NFC technology and it was released only this spring. Blackberry will start releasing models this fall, and Apple has yet to confirm whether they will include NFC support in the iPhone 5. It’s not unreasonable to expect NFC gaining mass adoption no sooner than 2-3 years.

In South Africa, the continent’s strongest economy, mobile phone use has gone from 17 percent of adults in 2000 to 76 percent in 2010. Today, more South Africans – 29 million – use mobile phones than radio (28 million), TV (27 million) or personal computers (6 million). Only 5 million South Africans use landline phones. Nielsen’s recently released Mobile Insights study in South Africa, which examined consumers’ usage of and attitudes toward mobile phones, networks and services, reveals a number of interesting insights such as: -- Nokia rules: More than half (52%) own that company’s handsets, followed by Samsung and BlackBerry, and 56 percent of those currently using other brands indicated their next handset would likely be a Nokia. -- SMS text messaging is practically ubiquitous among South African mobile customers, and is used by almost 4.2 times more people than e-mail. More than two-thirds (69%) of consumers prefer sending texts to calling, in large part because it is less expensive, and 10 percent believe texting to be a faster way of communicating.

In an age when everything is going virtual and digital, we could be looking at a future where wallets may be as uncommon as Filofax organizers and paper address books.

While loyalty cards should be baked right into Google Wallet, the chances are not every single retailer will be included in the equation. The cross platform app Key Ring is the perfect solution to get rid of all those loyalty cards crowding your wallet (or key chain) and put them all on your phone.

Rather than use traditional business cards, there are several virtual options that can replace the need to print out a stack of cards. It’s more environmentally friendly and you won’t have to worry about forgetting your cards. CardCloud, which we’ve written about in the past, is available for both iOS and Android and allows you to email your business card to users who don’t use the app, and record the location where you exchanged business cards – making it the most well-rounded app of its kind.

Can the UK overcome sector fragmentation to build an ‘Internet of things’ industry? The European Commission recently approved a plan to encourage farmers to use electronic tagging to identify cattle. This, regulators believe, will help make rearing cattle more efficient, cut fraud, and help stem the spread of diseases.

A broad term (even by the standards of ‘cloud computing’ and ‘big data’), it was first coined by British-born MIT researcher Kevin Ashton in 1999. Its approximate meaning today is a system for integrating the data produced by devices such as RFID tags or sensors in order to monitor, measure, manage and enhance physical objects.

revealing new patterns of interconnectedness in the physical world.

Linking the data together is proving to be one of the sticking points for the Internet of things, according to Maurizio Pilu, lead technologist at the UK government’s Technology Strategy Board (TSB). The TSB recently held an over-subscribed workshop to discuss the possibilities and challenges facing the ‘Internet of things’. “The feeling was that applications and services that could make money, and that could change our lives, are not emerging fast enough,” explains Pilu. “And one of the main reasons is that data produced by ‘things’ is not interoperable, due to the fragmentation of the industry.”

Maurizio Pilu believes the UK has three strong advantages when it comes to the Internet of things. “We have world-class communications technology research base; we are strong at data analytics; and we are an early adopter of technologies like this,” he says.

“But there is one big disadvantage,” he says. “This stuff costs money, and like other countries, the UK is going through a period of cautious investment decisions.”

Speaking at a press briefing here Tuesday, Bidaud pointed out such mobile strategies would also provide "contextual and social user experience", which he described as "enriched reality" in which information would be meshed with the real world. For example, location-aware apps that could inform users which bus stop they were at and the arrival times of buses that stopped there, he said.

viewpoint, the Gartner analyst said the Internet of things, also known as machine-to-machine communications, was an arena in which there were "lots happening". Defining it as having a network-connected device sending information back to the network, he predicted that beyond smart utility grids, the technology would be used by consumers to share community-specific information such as a weight-watchers group, for instance.

"Restrictions could be in requiring social networking sites and Web companies to host their data centers locally, as well as having a tighter compliance environment for shared data," Sengar suggested, noting that this could stifle the growth of social CRM uptake in Singapore.

A new app in this field is TagWhat. Part augmented reality-app and part social networking service, it lets people check and view locations along with additional random info like the place's history, the famous people who lived in it, anecdotes about the neighboring establishments, or any other information that can either be trivial, interesting, or extremely useful.

The fun, friendly user interface allows you to tag pictures, locations, as well as include your own stories and musings about a place, or even include multimedia like a video of a famous event that happened in a location, or a famous song that was written in an establishment.

What differentiates TagWhat from Foursquare (and what makes it more like Facebook), is the fact that it eschews the formers' game mechanics and focuses on the user interaction and community building aspects of the latter. The basic use of TagWhat is that it lets users turn a view of any location into an engrossing, educational experience, as users provide interesting stories and entertaining information about every single thing that can be captured by your camera - think a diner and its history is interesting enough?

Governance can mean a lot of different things. In this context, it needs to be the foundation of the content plan. Not in terms of content creation but in terms of standards and processes for expanding into a certain market. For example, Company A wants to launch a Facebook page and Twitter channel in Latin America to support its operations into that region. A governance model will ensure that the regional marketing team has the following lined up before launch: A content plan to include frequency and context of Tweets, Facebook Updates, blog posts (or whatever relevant tools/platforms are used in that region) An established moderation policy A crisis communication plan An understanding and “buy in” of the measurement philosophy (everyone in the organization SHOULD be measuring social media the same way)

Content Library If it’s one thing that marketing teams in other regions lack, it’s content. The reality is that most brands do have really good content. It’s just scattered all across the internet, various internal portals and even within employees’ inboxes. Content can include videos, PDFs, spec sheets, FAQ, blog posts, infographics and the list goes on.

Community Management Without an active community manager, a content marketing plan will fail. A community manager will not only be responsible for actively posting and aggregating content; but he/she is essentially the face of the brand and should be sanctioned to solve customer problems. A proficient community manager will answer questions and provide real and “tangible” solutions to disgruntled customers. Additionally, he/she should have the authority to provide rewards to random customers simply for being customers.

Should enterprise applications be as addictive as Angry Birds? A true believer in gamification would say yes, if you want people to actually use them.

[Social media is a powerful tool to connect with customers, but it can create big problems for your company if it's not done right. Learn more at 10 Social Networking Don'ts.]

Most of all, gamificiation is about understanding that "if you can make something more fun, and include notions of play, you can get people to do things they otherwise might not want to do."

companies must:

Empower employees

STOP being afraid of your customer!