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Dan R.D.

Social network NFC tag scans increasing 22% per month [13Sep11] - 0 views

  • NFC tag scans for connection sharing, social networking and marketing are increasing at a rate of 22 per cent per month, according to new research carried out by Kimtag. Kimtag, a UK based connection hub, analysed the visits to 10,000 selected Kimtag connection pages over a six month period ending in August 2011. The company compared QR Code, NFC tag, direct and referral hits from visitors around the world. 
  • During the research, Kimtag regarded a successful visit as a user reaching and fully downloading a Kimtag connection page via an address assigned specifically for NFC tags and then subsequently visiting a connection such as a social network or website.  The research revealed that the number NFC tag scans grew by an average 22 per cent month on month. Over the whole six month period, NFC scans increased by over 170 per cent.
  • Phil Coote, Kimtag’s CEO, commented, "The research illustrates that while a lot of the current focus within the NFC industry has been on payment systems, the use of NFC to empower the new ‘internet of things’ is likely to play an equally important role in it’s growth." 
Dan R.D.

Got Badge? is a new twist on the iPhone photo scavenger hunt [19Sep11] - 0 views

  • Gamification is a hot space, and Got Badge? is a new entrant.
  • The phrase “Pic or it didn’t happen” might be something you’ve heard before. Basically it means, you can’t say you’ve done something unless you’ve taken a picture of it. It’s the honor system that Got Badge? works on for claiming badges.
  • Badges are broken up into categories, ranging from “Lifestyle” to “Geeky” to “Fun”. Got Badge? is super simple, super fun, and kind of addicting really.
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  • what makes it different, is that these aren’t multi-layered hunts to do things. They’re quick, and fun, and you can do a lot of them. That’s key.
Jan Wyllie

New measures needed - Why Social Media Customer Service Is A Failure @davidpidsley yy - 0 views

  • companies must:
  • Empower employees
  • STOP being afraid of your customer!
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  • Improve the customer experience
  • I personally love the customer; they are my passion and success. I represent them in everything I do. I use their stories to drive change. It is something you may want to do to.
  • the brand of your business is the culmination of shared experiences
  • STOP minimizing the value of your customer! They are more influential to you in the post-commerce phase than you can imagine.
    • Jan Wyllie
       
      Of special pertinentence to Unit4 who have built their business in this precept.
  • Frank Eliason is SVP of Social Media for Citibank in New York. He previously did social media customer service for Comcast,
Dan R.D.

Hactivate - A participant's perspective [22Jun11] - 0 views

  • Both of these hacks were fully fledged platforms, another great project was more of a utility. ScanCampaign allows users to generate their own QR codes, which the author hoped could be used for donations to charity or for campaigns such as UK Uncut – to quickly share information.
  • Taking disparate data sources and giving them a unified view is tricky: do the data sets match? can you link the concepts contained? and so on. These guys did a great job doing those things and provided plenty of hooks for further thought.
Dan R.D.

Amex, Foursquare take mobile wallet scheme national [23Jun11] - 0 views

  • Program doesn't require coupons or NFC chips; discounts appear on Amex statements after a purchase
  • Computerworld - American Express Thursday announced the national rollout of mobile payment system that pairs its Amex credit card with a user's smartphone-based Foursquare profile to offer discounts for retail purchases. The discounts, initially available from retailers H&M and Sports Authority, are credited to a user's Amex card within three to five days of a purchase, the company said, adding that no coupons, smartphone codes or NFC smartphone chips are needed. Foursquare, a mobile platform that uses GPS technology, currently has more than 10 million subscribers who use the service as a social network to share their location with friends. The joint effort requires that cardholders register with Amex to link their card to their Foursquare profile.
Marc-Alexandre Gagnon

Handicapping the mobile payments battle - Mobile Marketer - Columns [30Jun11] - 0 views

  • New technical standards and consumers’ extensive use of mobile media put us on the cusp of an explosion in mobile payments.
  • Long rumored and heavily used in Asia, mobile phones have the ability to be used as payment devices similar to credit cards.
  • Now, the growing penetration of smartphones, the widespread use of phones to comparison shop, share price or product features or accept discount and coupon offers makes mobile payments the next high demand phone function.
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  • There is finally a single technical standard called Near Field Communication (NFC) that everyone is embracing.
  • This could be the rationale for Google’s purchase in December of Zetawire, a wireless payments startup.
  • Getting mobile payments to market will be a five-way fight. The contenders will be banks and credit card co-ops (Visa and MasterCard), online merchants (Amazon, eBay and Google), wireless carriers such as Verizon Wireless, AT&T, Sprint and T-Mobile, handset builders (Nokia, Motorola) and Facebook.
  • Mobile payments will be data-rich and complicated.
  • There are several technical options to do payments – in the phone itself, tapping a terminal such as a gas fob, texting or having charges billed to your mobile phone bill. 
Marc-Alexandre Gagnon

More than half of Canadians happy with a cash-free future: PayPal | Money | Toronto Sun - 0 views

  • The majority of Canadians would be happy with a cash-free future using digital forms of payment instead of carrying currency, according to a new PayPal Canada survey.
  • Leger Marketing polled 1,512 Canadian adults online and found 56% would prefer using a digital wallet.
  • Thirty-four per cent would rather carry a smartphone than a pocket full of change to make a payment and 36% would use their phone to pay for something as inexpensive as a $5.50 latte or as big ticket as a $272.30 iPod.
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  • "From avoiding the search for ATMs, to finding easier ways to split restaurant bills with friends or making payments anytime, anywhere and from virtually any device, Canadians want easier, faster and safer ways to shop, share expenses, send money or get paid back," said Darrell MacMullin, managing director of PayPal Canada, a subsidiary of eBay and the biggest name in online payments.
  • PayPal reported $750 million in global mobile payment volume in 2010 and expects that number to hit $3 billion by the end of 2011 as more consumers switch from regular cellphones to smartphones
Dan R.D.

Why an Amazon tablet can rival the iPad - TNW Mobile - 0 views

  • Without so much as a whisper from the retailer itself, Amazon’s Android tablet is heading our way. Rumoured to launch at the end of the third quarter in time for the holiday season, Amazon is hoping it can steal a little of Apple’s thunder and steal a little of its market share.
  • Amazon’s decision to launch an Appstore was a surprising one, especially because there was no shortage of alternative Android marketplaces at the time. Incorporating its patented recommendation system and its “Free App A Day”, the third-party application store won many fans in the US primarly because it has been providing customers with downloads of some of the most popular Android apps and games.
  • Amazon is one of, if not the world’s number one Cloud storage and service provider and is seen by many to have led the march towards the Cloud, with affordable and reliable online services that even the most bootstrapped startups could afford. Asserting itself in the hosting market has helped the company make the best of its other web-based services, namely online music downloads and its new Android Appstore.
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  • Amazon’s DRM-free downloads are not only be cheaper but they will work on a range of different devices – including an iPod – so if a tablet buyer has music on the mind, an Amazon tablet would be a good place to start, after-all it’s a brand trusted by millions all over the world.
  • Amazon, despite not having a device to backup to its Cloud, pipped Apple to the punch with the launch of the Amazon Cloud Player. The service isn’t necessarily revolutionary (it requires a user to upload their entire music collection to an online digital locker or synchronise new Amazon MP3 purchases), but it provides a dedicated storage platform for a user’s music, regardless of where they bought it. In fact, users can upload any file they wish to the service.
  • Apple’s closest competitor in the mobile industry is Google, a company that develops and maintains the fastest growing mobile operating system on the planet. But even Google was forced to admit that its Honeycomb operating system was not up to standard, having previously condemned vendors for creating tablet devices that ran Android builds that were specifically tailored for smartphones.
  • Because Google has restricted the use of alternative apps on its operating system, Amazon requires the user to download the app to their smartphone or their tablet before they can browse or download apps. This poses a risk for the company in the general market but if it intends on releasing its own tablet, it can bundle the necessary software (including its MP3 store and Cloud Player service) before the device is even powered-on by its owner.
  • In July the previous year, Amazon announced that Kindle books had passed hardcovers and predicted that Kindle would surpass paperbacks in the second quarter of this year. According to Jeff Bezos, for every 100 hardcover books Amazon was selling, it was selling 143 Kindle eBooks. In just the U.S. Kindle Store alone, there were more than 810,000 books.
  • Kindle fans worried that Amazon would kill its e-ink reader, don’t worry. Amazon CEO Jeff Bezos has already said “we will always be very mindful that we will want a dedicated reading device.” Throughout the article I have referred to the Amazon tablet as a singular. However, there it is highly likely that Amazon will release a family of tablets; one a 10-inch model and a smaller, more portable 7-inch tablet. Chinese sources have indicated that both devices will sport LCD touchscreens, but in the very near future will move to technologies that will be able to switch between e-ink and a colour LCD screen.
  • Analysts have already issued reports suggesting Amazon will sell 2.4 million tablets in 2012. Whilst that figure doesn’t even compete with the 10-12 million iPads that Apple is expected to sell in its third quarter alone, Amazon has time on its side. By subsidising its devices, it can heavily reduce its offerings to get customers investing into its technologies, hitting them with the upsell once they are onboard. Amazon can push its value-added services to boost revenues, whilst slowly building sales of physical devices.
Dan R.D.

An "Open" Perspective on Near Field Communications [22Jun11] - 0 views

  • Currently NFC is seen as one of the most exciting areas in our industry in terms of revenue generation: projections show up to 700 million NFC-enabled mobile phones will be sold by 2013, according to Jupiter Research. At Nokia, however, we would argue that the industry's current focus on secure NFC may be at the expense of realizing the potential of open NFC. As pioneers in NFC technology, and as a founder of the NFC Forum, Nokia believes that open NFC will have a far greater impact on consumer behavior and the NFC ecosystem than secure NFC will. Open NFC has the potential to spur a vast number of business opportunities for developers, retailers, advertisers, electronics manufacturers and others.
  • NFC tags, which cost only a few cents, offer huge potential for advertisers, retailers and others to reach, reward and stay in touch with their customers. These tags can be promoted at any location, including a phone retail point, a coffee shop, or even at the local supermarket, with immediate and measurable results.
  • Open NFC will benefit consumers on a much larger scale and get people familiar with using their device for NFC interactions, before secure NFC reaches a high level of penetration. As more and more NFC phones come to the market in 2011 and 2012, open NFC will change the way consumers interact with each other and open up a host of opportunities for developers both large and small.
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  • As more and more NFC phones come to the market in 2011 and 2012, open NFC will change the way consumers interact with each other and open up a host of opportunities for developers both large and small. We believe that developers will embrace the opportunity offered by open NFC in creating apps for sharing information, reading tags, joining social networks and more. And this open NFC opportunity will be realized long before secure NFC takes off.
Dan R.D.

You say you want a revolution? It's called post-PC computing [24Oct11] - 0 views

  • How could Google, the high priest of the cloud and the parent of Android, analytics and AdWords/AdSense, not be a standard-setter for platform creation?
  • Amazon's strategy seems to be to embrace "open" Android and use it to make a platform that's proprietary to Amazon, that's a heck of a story to watch unfold in the months ahead. Even more so, knowing that Amazon has serious platform mojo.
  • Case in point, what company other than Apple could have executed something even remotely as rich and well-integrated as the simultaneous release of iOS 5, iCloud and iPhone 4S, the latter of which sold four million units in its first weekend of availability?
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  • Let me answer that for you: No one.
  • The downside of this is that because the premise of the web is about abstracting out hardware and OS specificity, browsers are prone to crashing, slowdowns and sub-optimal performance. Very little about the web screams out "great design" or "magical user experience."
  • Given its multiplicity of capabilities, it's not hard to imagine a future where post-PC devices dot every nook and cranny of the planet (an estimated 10 billion devices by 2020, according to Morgan Stanley).
  • In the PC era, for example, the core problems were centered on creating homogeneity to get to scale and to give developers a singular platform to program around, something that the Wintel hardware-software duopoly addressed with bull's-eye accuracy. As a result, Microsoft and Intel captured the lion's share of the industry's profits.
  • The mainframe was dwarfed by the PC, which in turn has been subordinated by the web. But now, a new kind of device is taking over. It's mobile, lightweight, simple to use, connected, has a long battery life and is a digital machine for running native apps, web browsing, playing all kinds of media, enabling game playing, taking photos and communicating.
  • Now, Apple is opening a second formal interface into iOS through Siri, a voice-based helper system that is enmeshed in the land of artificial intelligence and automated agents. This was noted by Daring Fireball's John Gruber in an excellent analysis of the iPhone 4S: ... Siri is indicative of an AI-focused ambition that Apple hasn't shown since before Steve Jobs returned to the company. Prior to Siri, iOS struck me being designed to make it easy for us to do things. Siri is designed to do things for us.
  • stock performance of Apple, Amazon and Google after each company's strategic foray into post-PC computing: namely, iPod, Kindle and Android, respectively.
  • This is one of those cases where the numbers may surprise, but they don't lie.
Dan R.D.

LocalResponse Raises $5M - semanticweb.com - 0 views

  • LocalResponse, a new startup in the social media mobile ad space, is using semantic analysis to capitalize on real-time social data: “LocalResponse was born out of the ashes of Buzzd, a city guide that mashed up Foursquare and Twitter to help users find local hotspots. Founder Nihal Mehta learned a valuable lesson in defeat, and this week raised a $5 million round… Buzzd was a consumer facing platform, but failed to attract enough users. LocalResponse, by contrast, take the massive amount of public data being shared on Facebook, Twitter and Foursquare, and turns that into ad inventory.”
Marc-Alexandre Gagnon

Gamification - Richard Baxter at Distilled's SearchLove - State of Search [25Oct11] - 0 views

  • Get Glue:
  • In their first three months, 1 million users, 100 million data points and shipped out thousands and thousands of stickers. Amazing, but how on earth are they making profit? Because it’s an advertising platform and collecting information on demographics, popularity, etc. and providing the entertainment industry with amazing data – sold.
  • SEOmoz
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  • “The point system has dramatically improved engagement + contribution on Moz. We’ve grown community content 200%+ in the past 24 months.”
  • Step 1: You need points.
  • But points are meaningless without a leader board.
  • Step 2: You need a leaderboard to get people’s competitive spirit out and allow them to compare and be compared against others.
  • Salesforce does the same with Nitro by gamifying real life. Sales guys get stats to see what they’re doing well, awards them with points and badges but it also lets them compare to others.
  • We can also use game mechanics to help people learn how to use our products – Richard mentions Ribbon Hero 2 where clippy teaches you how to use Microsoft Office products. Rather than having him jump up when it thinks you need help (as was the case back in the day) you have challenges to help clippy fix his CV, etc. Your userbase is having fun and you’re helping them learn about your product.
  • Encourage users to hand over data - it makes us smarter marketers.
  • Who does this? LinkedIn with the goals and “profile completeness” – SEOmoz does the same thing.
  • Badges?
  • Rich doesn’t know that Foursquare should work but the beauty of it is that does. Rich thinks this has to do with velocity and the fact that it makes quite boring stuff exciting and PR worthy – not knowing when a reward is coming and the fact that they come almost at random is what Rich feels makes this work.
  • If you have a crappy product it really doesn’t matter.
  • Virtual Currency/Goods
  • What could we do/take away from this?
  • Gamification for Good – IMOK, a checkin platform for kids. Connected just from one phone to the other and checking in lets the parent know they’re ok.
  • Reward with Status- top contributors in Webmaster forums will get flown out to Google and learn all sorts of things.
  • Create signups/sales with loss aversion
  • Help people drive their business
  • Generate Reviews- badge and point system for heavy users?
  • Increase signups
  • Reward for Gifting
  • Reward for Uplaoding Content
  • Generate links
  • Increase social shares
  • Motivate internally to do the same - get your inhouse team to answer FAQ type questions and reward them for their interaction and points.
Dan R.D.

Social Media versus Knowledge Management [26Oct11] - 0 views

  • On the surface, social media and knowledge management (KM) seem very similar. Both involve people using technology to access information. Both require individuals to create information intended for sharing. Both profess to support collaboration. But there's a big difference. Knowledge management is what company management tells me I need to know, based on what they think is important. Social media is how my peers show me what they think is important, based on their experience and in a way that I can judge for myself. These definitions may sound harsh, and biased in favor of social media, and to some extent they are. Knowledge should be like water — free-flowing and permeating down and across your organization filling the cracks, floating good ideas to the top and lifting all boats.
  • Social media looks downright chaotic by comparison. There is no predefined index, no prequalified knowledge creators, no knowledge managers and ostensibly little to no structure. Where an organization has a roof, gutters and cistern to capture knowledge, a social media organization has no roof, allowing the "rain" to fall directly into the house, collecting in puddles wherever they happen to form. That can be quite messy. And organizations abhor a mess.
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