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Dave Duarte

MediaPost Publications Retailer Follow Up On Negative Reviews Pays Off 03/16/2011 - 0 views

www.mediapost.com/...146630

customerservice socialmedia socialservice retail stats

shared by Dave Duarte on 01 Aug 12 - No Cached
  • Dave Duarte on 01 Aug 12
     
    61% of consumers would be shocked if a retailer responded to their negative comment on the social web.
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